Dean Team Subaru Volkswagen - Service Center

better service at jiffy lube Made an appointment, took the car in (they talked me into a maintenance plan when i purchased the vehicle) after 45 min past the appointed time they f Made an appointment, took the car in (they talked me into a maintenance plan when i purchased the vehicle) after 45 min past the appointed time they finally pulled the car in. 45 min later (i was told an oil change would take no more than 30 min) they finished and i left with my car... got home popped the hood and noticed washer fluid was still empty... checked the dipstick approx 1/2 qt low on oil... even jiffy lube fills your washer bottle and checks the oil level when they do an oil change... not looking forward to having to make a 45min drive for 1/2 qt of oil will most likely just top it off myself. Also be aware that even if paying cash in full at time of purchase you will have to await title in the mail... by the time mine arrived (2 1/2 weeks later) the inspection was expired and though they stated in the letter they would re-do it for free i didnt have time to make it back before it would be too late to register my car without penalties so i paid the local service station to do it... also low tire pressure light came on on drive home the day i bought it.. had to pay for tire repair happy with the car just not the 'dean team' More

BEST CAR SALES PERSON EVER !!! Once again I am overwhelmed by the professionalism and courtesy extended by Jason Moore. I contacted him regarding a issue with my recent purchase an Once again I am overwhelmed by the professionalism and courtesy extended by Jason Moore. I contacted him regarding a issue with my recent purchase and he went out of his way to address my concerns. The most impressive thing about this was this was not part of his job and yet he went over and beyond to help me. HE IS INCREDIBLE!!! I strongly urge anyone to ask for Jason Moore when visiting this dealership. He is a true asset and a great guy. My favorite car sales person ever!!! More

Avoid this shady dealership's service center at all costs! I brought my 2013 Jetta in because the key would get stuck in the ignition while its running and for routine maintenance. After it was ran through the I brought my 2013 Jetta in because the key would get stuck in the ignition while its running and for routine maintenance. After it was ran through the car wash I discovered that both headlights would fog up. They agreed to replace both headlights but when I got the car back they scratched up the leather steering wheel. They agreed to replace the steering wheel and when I got it back I noticed a very deep scratch in the driver door and that both headlights are fogging up again. I'm suspecting they are intentionally damaging my car because they think these issues are too minor. I brought this to Eric Harrelson's attention and he said it is always something with me and he is not going to fix it because VW will charge them for the parts if they don't find a defect. He said I have to take it up with the service director Tom Gould. I have contacted VW which contacted Tom and they said they are not going to help me. I'm selling the VW and never buying a VW product again. I suggest nobody buy a cheap unreliable VW and if you do, definitely do not buy it from this dealership. More

Service Advisor Service advisor non helpful, could not answer questions in which I had, did not offer any alternatives or solutions. Thanks Eric for nothing and poor Service advisor non helpful, could not answer questions in which I had, did not offer any alternatives or solutions. Thanks Eric for nothing and poor service & additude. More

Stopped by to ask for assistance connecting cell phone Tony Wright was extremely helpful! I did not purchase my Subaru Impreza from this dealership, but he was still very helpful and eager to show me how t Tony Wright was extremely helpful! I did not purchase my Subaru Impreza from this dealership, but he was still very helpful and eager to show me how to connect my cell phone to the car, add phone numbers, etc. He also asked if I knew how to use other features of the car. The Sales Consultant who sold the car to me in a different state told me to read the booklet or go online to learn about the car. Tony clearly and politely explained several features I did not know about, he told me about process of servicing the car, how to get the best mileage, and said he would always be available to assist me and gave me his card. I wasn't impressed by Subaru sales people or the features of my car until Tony gave me very helpful information. I appreciate his customer service skills and I recommend asking for him if you are interested in a Subaru! Thank you, Tony! More

Professional, courteous and accommodating Eric in service made sure my car received the repair work it needed (news tires/alignment) & even gave me a coupon to get a discount! Wes arranged a l Eric in service made sure my car received the repair work it needed (news tires/alignment) & even gave me a coupon to get a discount! Wes arranged a loaner for me, acted as liaison w/repair & confirmed work done to my satisfaction. More

Outstanding Service I can't stress enough the service at your location is the best in my 33 years as a car owner I have ever had. Your team met & exceeded all expect I can't stress enough the service at your location is the best in my 33 years as a car owner I have ever had. Your team met & exceeded all expectations. If I could give your location all 12's on a 10 scale, I would. I will recommend your location to any & all VW owners I encounter. Thank you very much for the excellent & professional service. Kurt & Susan McCLellan More

I can't say enough about the wonderful experience we had with the service department at at Dean Team Vokswagen and with Scott Roberts. Our dent repair was fast, easy, and more affordable than the three had with the service department at at Dean Team Vokswagen and with Scott Roberts. Our dent repair was fast, easy, and more affordable than the three other quotes I was given from collision repair shops! More