Dean Team Subaru Volkswagen - Service Center

Done so soon? I normally wait for my car to be serviced, taking work or a book to pass the time. This morning when I arrived for a 7:40 appointment and saw ten car I normally wait for my car to be serviced, taking work or a book to pass the time. This morning when I arrived for a 7:40 appointment and saw ten cars in line before me, I just thought it was going to be a long wait. No problem, I brought plenty of work to keep me busy for hours. Even before I finished my first cup of coffee, I was called over by Christina to "settle" up at the service desk at 9:10. Very nice surprise to be on my way a lot sooner than I thought I would be today. Thank you Dean Team service department! More

Very good Visited Dean Team for 3000 mile service on a new Subaru Forester purchased 2 months previous. Had questions for my salesman, Steve Strausser,. Was inf Visited Dean Team for 3000 mile service on a new Subaru Forester purchased 2 months previous. Had questions for my salesman, Steve Strausser,. Was informed that Steve was no longer working there. Jason Moore then came over to help me. He was very polite, took time to answer all questions. Now that Steve is gone I will search out Jason for future purchases and questions. Glad I happened to run into Jason. I was impressed. More

Always giving over and above It never matters why or when I call, Jason Moore never fails to amaze me with his ability to resolve complex and at times impossible situations. Than It never matters why or when I call, Jason Moore never fails to amaze me with his ability to resolve complex and at times impossible situations. Thank you so much for having such stellar team members like Jason in your company to assist me with my on-going vehicle needs. More

Awesome service Excellent service. First time Subaru owner and couldn't be happier. They got me in and out fast. Very polite and professional. Christina is terrific Excellent service. First time Subaru owner and couldn't be happier. They got me in and out fast. Very polite and professional. Christina is terrific. More

Very pleased Only had my Outback for 6,000 miles, and had the oil changed, tires rotated, and a recall taken care of with the electronic notification system. Very Only had my Outback for 6,000 miles, and had the oil changed, tires rotated, and a recall taken care of with the electronic notification system. Very pleased with the purchase experience of this vehicle; the service people (Christina Schaefer) are wonderful, and answer all your questions. More

Excellent Service Scheduled online for oil change and tire rotation. Well done. I am always treated well and fairly. I trust the advisors and am pleased with the work Scheduled online for oil change and tire rotation. Well done. I am always treated well and fairly. I trust the advisors and am pleased with the work done. More

Wouldn't recommend doing business with Had to wait 20 minutes for people to move their cars so I could just get out of the dealership after the work was done on my car. Hard to enter the de Had to wait 20 minutes for people to move their cars so I could just get out of the dealership after the work was done on my car. Hard to enter the dealership and you will scrap on the bump if you have a low sitting car. Car wash WILL scratch your car NEVER USE. Also half of the features I bought on my NEW car still don't work. Don't buy a Subaru. More

Made service appointment easy After purchasing my new Crosstrek, it needed to have the Xzilon exterior protection applied. They only can do these appointments Monday through Frida After purchasing my new Crosstrek, it needed to have the Xzilon exterior protection applied. They only can do these appointments Monday through Friday during business hours so coordinating was a challenge for me. JD in sales helped schedule the appointment and Annie had me in and out quickly so I could get back to work. JD even stopped by after service to make sure everything was okay. Great job! More

Just bad customer service We have bought 2 cars from here in the last 2 years we drive them both a lot, my 2015 lego has been great, until the window cracked and they blamed it We have bought 2 cars from here in the last 2 years we drive them both a lot, my 2015 lego has been great, until the window cracked and they blamed it on hail damage that I bought car with (hail sale), I also bought a service plan to the tune of 2200$ I think. For the cars first service all was fine. Now the last 2 services they claim they can't find it. I have a slight vibration at 21k miles and they are trying to charge me $50 to get it fixed (tire balance). Another dealership near 44 did this on my wifes 2014 last year no questions asked, exact same isue vibration at 15k miles . We will not be back to this dealer for anything from now on, tried of getting jerked around over something we paid for already. Hopefully someone in the dean family sees this, but they are probably to busy thing to start a rap and sound affects career to care. Just another stealer ship here I spoke to Matt THE Manager AND While He Was Able To REMOVE THE CHARGE, He Was Very CONDISENDING, Was Saying From Driving On Dirt RoadS We Do NOT Live On A Dirt road, Really Dude YOU Been To My House Before AND Know It's A Dirt Road ??? It's not look at Google maps.... Eric has been nice in the past but today he was not, don't bother talking to Jeff his job is make you pay as much as possible. Everyone there treats me like a dumb customer, I made a v6 camaro run low 11s in the drag race 1/4 mile I know a thing or to about every area of a car. More

Complete trust in Dean Team service team Thank you Annie for your wonderful service. Annie is so friendly and responsive to the customer. She is very attentive and knowledgeable, and she co Thank you Annie for your wonderful service. Annie is so friendly and responsive to the customer. She is very attentive and knowledgeable, and she communicates very well with the customer. We are so grateful for the honest and reliable Dean Team service group. We know we can always count on them, no matter the size of our service need. We maintain multiple cars at this facility, and each time I go in, I can have a very productive conversation with them about our service goals. On our newer vehicle I appreciate their efficient, reliable service and advising. In addition to that, on our older vehicle, I especially appreciate their patient and competent troubleshooting. They really listen to the customer and understand how to work with the customer as part of the service team. We wouldn't service our vehicles anywhere else. More