Dean Team Subaru Volkswagen - Service Center

Quick and easy and good service I took my 2003 Baja in for a warranty repair. The work was completed quickly and they checked over my whole care at no charge. I took my 2003 Baja in for a warranty repair. The work was completed quickly and they checked over my whole care at no charge. More

The Dean Team saved our trip On our journey from Maine to Arizona, outside of St. Louis Missouri, most of our Subaru Outback's warning lights came on. Luckily, not only were we c On our journey from Maine to Arizona, outside of St. Louis Missouri, most of our Subaru Outback's warning lights came on. Luckily, not only were we close to Dean Team Ballwin Subaru but Annie Thompson answered the phone. Annie's friendly manner guided us to their location, made us feel welcome, and kept us informed through the service process. She even kept an eye on our cat who was asleep in the back of our car. The Service department got us back on the road within 2 hours. We are so grateful for their quick service, but most importantly for taking our problems on when they were busy with their local customers. More

Fast & Friendly I brought my vehicle in to be serviced. Received great service, Service Rep very knowledgeable and friendly. In and Out in no time. Definitely will be I brought my vehicle in to be serviced. Received great service, Service Rep very knowledgeable and friendly. In and Out in no time. Definitely will be back. More

Service vehicle The reason for my visit was to have my vehicle serviced, my experience with the service department was fast, friendly, and ther included excellent cus The reason for my visit was to have my vehicle serviced, my experience with the service department was fast, friendly, and ther included excellent customer service. I would refer others in the future to use this dealership. More

Vehicle Serviced I left my car today to have it serviced and inspected. The service rep was friendly and experienced. Fast service and Excellent customer service.Hap I left my car today to have it serviced and inspected. The service rep was friendly and experienced. Fast service and Excellent customer service.Happy More

Didn't fix my car I took my car in with a check engine light on. They over charged me then after I picked my car up and drove 10 miles, the same problem happened again. I took my car in with a check engine light on. They over charged me then after I picked my car up and drove 10 miles, the same problem happened again. I will never go there again More

Service - will not be back This was my first visit to this place, and my last. I took my car in to have an issue checked where I had the ABS and system controls lights come on w This was my first visit to this place, and my last. I took my car in to have an issue checked where I had the ABS and system controls lights come on while breaking. After talking with the dealer in Springfield, MO where I bought the car, they recommended a simple fix of just changing the break light switch. I told the woman at Dean Team this exact thing and 24 hours later I am left with an absurd charge after she tells me that she confirmed that they found the same thing. I asked her why it took them so long and why it was so expensive to find the same thing that I told them going in that another dealer had already identified over the phone without even needed to look at my car what the problem was. No answer was given. If it's that common of a problem, this place missed that memo Subaru. She then tells me that she did me a favor by not charging me more and that it costs more here than other generic auto shops for the same work because "Subaru mechanics are specially trained". I think better training is needed at this location because it took them longer and cost me more to figure out what they were already told going in to the service appointment. A friend who used to live in the area bought a Subaru from another dealer because of a poor experience at Dean Team as well, and now I understand why. I will not recommend this place and I will not be back. More

Eric Harrelson of DeanTeam service went above and beyond I approached EricHarrelson with a windshield issue. He listened to me, believed me, and fixed it at no cost. An absolutely all-around fantastic exper I approached EricHarrelson with a windshield issue. He listened to me, believed me, and fixed it at no cost. An absolutely all-around fantastic experience!!!!!!!!!!!!!! More