Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Dean Team Subaru Volkswagen - Service Center
Ballwin, MO
300 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
300 Reviews of Dean Team Subaru Volkswagen - Service Center
Sort by
March 13, 2018
Out of town experience I was out of town and needed to have some recalls fixed on my car. They got me right in and took care of it. They also went through my car and noticed I was out of town and needed to have some recalls fixed on my car. They got me right in and took care of it. They also went through my car and noticed I needed tires very badly. They put them on and when I went to pick up my car I was extremely happy with my bill. It was amazing service at an affordable price. Thank you Dean Team for taking care of my car! More
by Jennifer schreader
March 08, 2018
Excellent experience, great service! From the initial conversation with Dyamond, the service writer on the phone to picking up my car after it was serviced, I had an excellent experience! From the initial conversation with Dyamond, the service writer on the phone to picking up my car after it was serviced, I had an excellent experience! Dyamond was intelligent, courteous, and attentive to my needs. My in-house service writer was friendly, polite, and professional. I felt confident that he understood my needs and concerns. He provided me with a loaner vehicle (rented from the Enterprise office next door). He stayed in touch with me throughout the process and called when there was a question. Very happy with the personal and professional treatment I received and will be a regular customer in the future. More
by cecipster
Employees Worked With
Other Employees :
Dyamond (phone service writer, think she's in Minnesota)
January 23, 2018
Exceptional Service, Truly Blown Away This dealership is a breath of fresh air. A knowledgeable, no-pressure sales staff (purchased my last three cars from John Ostlund), as well as a serv This dealership is a breath of fresh air. A knowledgeable, no-pressure sales staff (purchased my last three cars from John Ostlund), as well as a service department that consistently goes above and beyond to ensure the work is done right and the customer drives away happy. Eric and Jeff (in service) couldn't be more friendly or accommodating. Dean Team Subaru is absolutely the best dealership I've ever dealt with. More
by Josh Booth
September 29, 2017
Phenomenal Experience Jason and Phil did an excellent job as being a consultant for me while I was attempting to sell my BMW. They were able to offer me some fantastic pro Jason and Phil did an excellent job as being a consultant for me while I was attempting to sell my BMW. They were able to offer me some fantastic professional advice. They provided a service to me, as a customer, that was outside their "job description". I truly appreciate the help! More
by Fred Weber
September 28, 2017
Customer Advocates The Dean Team worked hard to get my 2012 Impreza a new small block engine. The car had just passed 100,000 miles but thanks to the Dean Team document The Dean Team worked hard to get my 2012 Impreza a new small block engine. The car had just passed 100,000 miles but thanks to the Dean Team documenting all the service history they were able to show that the issue fell within the factory warranty extension. They even provided my wife with a new Outback to drive around for a week while the repairs were done and when I picked our car up the service associates helped me shift my kid's car seats and get them installed back in our car. Always a great experience there. I also have a 2017 Forester that I bought there I get all my work there. The complimentary car washes, coffee and snacks are nice touches as well. More
by mattbromley
July 17, 2017
It was great Not only is Ryan Troll a great sales person, he also there for you afterwards. We leased a 2015 vw jetta. Recently I needed some help with locking a Not only is Ryan Troll a great sales person, he also there for you afterwards. We leased a 2015 vw jetta. Recently I needed some help with locking and unlocking my trunk, next was figuring out the GPS update and then just today, Ryan helped me pair my new phone to my jetta. We had to call in jeff price and a service tech on the update of the GPS. We stood out on the parking lot an had the GPS thing figured out in less than 5 minutes. Always great service here. More
by svp
June 28, 2017
They are liars and cheats Bought a brand new Subaru Outback it came with the not recommended battery in there and they refuse to replace it. They accused me of replacing the ba Bought a brand new Subaru Outback it came with the not recommended battery in there and they refuse to replace it. They accused me of replacing the battery myself. More
by Kevin Tompkins
June 12, 2017
Service today on my Outback I had service today on my Subaru Outback--- The staff was positive, friendly, professional and quick. They answered my questions and got me a loaner s I had service today on my Subaru Outback--- The staff was positive, friendly, professional and quick. They answered my questions and got me a loaner so I could get to work. More
by Lori
May 27, 2017
Service for our Acura MDX Jason Moore went above and beyond to get a bumper guard reattached on our car. We were also given a courtesy car. The entire team there is outstandi Jason Moore went above and beyond to get a bumper guard reattached on our car. We were also given a courtesy car. The entire team there is outstanding. More
by Matthew Wheeler
Employees Worked With
May 19, 2017
Dale goes above and beyond Dale is a top notch guy. He went above and beyond to take care of me diagnosing an intermittent overheating issue with my WRX. Highly recommended! Dale is a top notch guy. He went above and beyond to take care of me diagnosing an intermittent overheating issue with my WRX. Highly recommended! More
by Drummstr
Employees Worked With
Dale Robbins
