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Dean Team Subaru Volkswagen - Service Center
Ballwin, MO
300 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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300 Reviews of Dean Team Subaru Volkswagen - Service Center
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May 03, 2018
Subaru Steering Wheel Our steering wheel in the Outback would not lock in place and we were planning a trip to a graduation in three days. Went to The Dean Team location an Our steering wheel in the Outback would not lock in place and we were planning a trip to a graduation in three days. Went to The Dean Team location and talked with Service Adviser Annie Thompson on Monday. Investigation of my problem indicated we had to have the steering column replaced!. Annie assured me that they could get it completed so we could make our trip. They provided me with a loaner (2018 Forester, Limited with less than 2000 miles on the odometer. Our Outback was ready Thursday at noon. The Dean Team and their people will have all my business from now on. Checking my records, it turns out that I had purchased my first Subaru from them some years ago before we moved to Arizona and then Texas. We are now back in Missouri. And the Invoice stated "replace as one time good will." Fantastic. Thank you Dean Team. More
by tech rep
Employees Worked With
April 25, 2018
Always a pleasure Every experience with The Dean Team has been a positive one. My car had to be serviced, and it only took 24 hours. I also received a "loaner" car to Every experience with The Dean Team has been a positive one. My car had to be serviced, and it only took 24 hours. I also received a "loaner" car to drive, which was awesome. Everyone is so friendly at this location and accommodating. Thanks guys! More
by Dbrooks87
Employees Worked With
April 23, 2018
“My Love Bug” ❤️ Can’t go wrong when you feel the love.. My experiences have been first class all the way.. friendly.. efficient.. loyal.. honest...accommodating.. ..c Can’t go wrong when you feel the love.. My experiences have been first class all the way.. friendly.. efficient.. loyal.. honest...accommodating.. ..customer is first.. I feel the love.. Thank you to Paul today.. Kathy Hoots ?? More
by The Love Bug ❤️
Employees Worked With
April 06, 2018
Quick and friendly Great service, I was out in an hour. Everyone was friendly and helpful. I would go back again if I needed more work done on my car. Great service, I was out in an hour. Everyone was friendly and helpful. I would go back again if I needed more work done on my car. More
by Frenchr6742
Employees Worked With
April 02, 2018
Service Department I lease my car through Dean Team VW in Ballwin, and have all routine service completed there as well. The staff members are always very helpful and ki I lease my car through Dean Team VW in Ballwin, and have all routine service completed there as well. The staff members are always very helpful and kind. The new waiting area is awesome! Thanks for always doing a great job! More
by victoriaturner
Employees Worked With
March 28, 2018
excellent I have been going to this dealership for 7 years and my family has been using them for even longer. I am extremely impressed by the kindness and hone I have been going to this dealership for 7 years and my family has been using them for even longer. I am extremely impressed by the kindness and honesty of the employees there especially Tom Gould and Eric Harrelson. They have gone above and beyond to help get my car fixed. Jeff Price was also very helpful in that he kept me up to date on the progress of my car via text and phone calls. I feel very comfortable dealing with anyone at this dealership. Sometimes as a young(ish) female I can feel that I am being taken advantage of, but not here. They will do everything they can for you! More
by alison
March 22, 2018
Oil Change Highly recommend , very courteous. They understand that your time is valuable, and keep you updated with progress. Also they did not try to push unnee Highly recommend , very courteous. They understand that your time is valuable, and keep you updated with progress. Also they did not try to push unneeded items. More
by aaronb
Employees Worked With
March 17, 2018
Wonderful Service Experience My car was inspected, repaired, and maintained perfectly. Also had it detailed with very impressive results! Paul Fix was great to work with-professio My car was inspected, repaired, and maintained perfectly. Also had it detailed with very impressive results! Paul Fix was great to work with-professional, clear, and extremely helpful. Highly recommend Dean Team's beautiful Subaru/VW dealership in Ballwin! More
by peggie
Employees Worked With
March 16, 2018
Volkswagen Atlas maintenance I brought my Volkswagen Atlas to the new Dean Team facility for maintenance because my passenger airbag light was on. Paul Fix was my Service Adviso I brought my Volkswagen Atlas to the new Dean Team facility for maintenance because my passenger airbag light was on. Paul Fix was my Service Advisor and the experience could not have been better. The airbag issue was addressed, oil changed, and tires rotated. They also realized Volkswagen had issued a recall and that was addressed. They gave me a car to use while the car was worked on, and my car was returned to me clean. More
by TMAC
Employees Worked With
March 13, 2018
great sevice! great service clean dealership got me in and out in less than hour clean my car up after taking care of my service nice waiting room great service clean dealership got me in and out in less than hour clean my car up after taking care of my service nice waiting room More
by jjvw
Employees Worked With
