Dean Team Subaru Volkswagen - Service Center

We had a couple issues with my windshield replacement, but it has been resolved. I was given a loaner car for the weekend while they addressed the situation, and I was very appreciative of that. My su but it has been resolved. I was given a loaner car for the weekend while they addressed the situation, and I was very appreciative of that. My suggestion would be to communicate what’s being done with a customer’s vehicle. My frustration came from not knowing why something was done the way it was, but once it was explained, I understood. I think some quality training could be beneficial for the service team to take a bit more pride and care in the work they send out there. Everyone I worked with was completely professional and kind. More

Thank you Annie, Duke, & Jeff. You all assisted when we needed it the most. I appreciate the promptness, efficient, and pleasant experience. Dave & Bailey You all assisted when we needed it the most. I appreciate the promptness, efficient, and pleasant experience. Dave & Bailey More

Absolutely not. While my salesman was great and I would absolutely do business with him again. The service dept is a joke, Jeff Price is rude af. He lies to customer While my salesman was great and I would absolutely do business with him again. The service dept is a joke, Jeff Price is rude af. He lies to customers and tells them things aren't covered that are covered that they paid extra for..you show him paperwork and it doesnt matter he knows better. He refused to make me an appt to address the issue or tell me where I needed to go in subaru to get it done.. You have to get a manager involved to get an appt. And the manager John Ostlund wants to talk down to me act like I was stupid and needed to be spoken to like a 5 year old instead of a grown women. I brought my car up for 3 different things all under the direction of their employees. If it was supposed to be done a different way it is their job to relay that information to me. Not insult me or be rude to me. The car came scratched/damaged by gas tank and had a gash in the hood. It should have been fixed before I took it home. It was brand new. It's been a month. Still not fixed. The car is making a metallic sound when you shift it. I showed 2 different employees there and one service manager at kia. Both said it was abnormal. Took it to subaru service was told it was normal by check in lady and by your subaru manager John. Um. Ok. So I have him go out and shift another outback. Which clearly doesn't make that noise. This dude is like well you shifted it faster in the other car. I shifted the same way in both cars two times fast/normal drive to park like you were pulling into home and putting it in park. And 2 times slow. One step at a time. Both times it clanged in my vehicle.and it got louder the more you did it. . It was so loud you could hear it inside the dealership. John says that's normal. And acted like I was slow and didn't know how to properly shift a vehicle. He literally said it's not supposed to be shifted like that. 🤣. Like what? With a quick drive to park fluid motion? Am I supposed to slowly go from drive, stop at neutral, stop at reverse and then put it in park everytime? Absolutely not. Absolutely idiotic statement. No vehicle should shift and sound metallic. Unless it's a manual and you shift to the wrong gear while driving. Your sales rep said it might be a linkage issue. He may be right I'm not a mechanic I have no idea. But I have driven over 100 cars and none of them sounded metallic when I shifted. I've bought 12 cars in past year and none of them came with attitudes. If you sell me a car. You should honor the things you said during the agreement. And the icing to the cake was when John then practically called me a liar and said his service rep would never say that he was some top rated service advisor and always got compliments. Mmkay. Yall got cameras right? Review them. Please! Review where he lies straight to my face and tells me a package your finance manager sold me and I had just talked to reiterated my coverage. Doesn't cover what your finance manager told me it did. Lmao. Cause he was clear as day when he said it. Even after I showed him on the form. (Yes I knew I needed to call the 3rd party) but he said it wasn't covered through them either. And if I needed to go some place besides service he should have told me. Instead of we don't fix that here. (When I was told 3 weeks before that's where I needed to go) customers aren't mind readers. We don't work there. A simple redirect to the appropriate desk works wonders. And some training for your employees and their rudeness is in order. More

Always prompt, always friendly, modern and clean facility. Everyone there is helpful, we have never had to wait longer than expected. facility. Everyone there is helpful, we have never had to wait longer than expected. More

Great dealership. Everything from sales through service could not be better. I highly recommend Dean Team Subaru. Everything from sales through service could not be better. I highly recommend Dean Team Subaru. More

I have worked with the Dean Team since 2008 and have always found the employees to be courteous and helpful. always found the employees to be courteous and helpful. More

Subaru service team is top notch. They are the reason we continue our loyalty with Dean Team. Taking care of their customers is what they excel at. Thank you Annie for always helping They are the reason we continue our loyalty with Dean Team. Taking care of their customers is what they excel at. Thank you Annie for always helping us out! Customers for life! More

Had to get an oil change and a software update on my 2021 Legacy. As always, Annie, Jeff and Duke are a super friendly, helpful and funny team of Service Advisors. Ryan the tech guy also came out to explai Legacy. As always, Annie, Jeff and Duke are a super friendly, helpful and funny team of Service Advisors. Ryan the tech guy also came out to explain what was going on with the software which is appreciated. More