Dean Team Subaru Volkswagen - Service Center

Quick, efficient, friendly I was able to drop off my car before work with ease. I received a text later in the morning to notify me that the repair (replacing the parking brake) I was able to drop off my car before work with ease. I received a text later in the morning to notify me that the repair (replacing the parking brake) was finished. The car was ready for me after work and I had no issues picking it up and paying. More

Great Service Department Paul was very helpful in dealing with my difficult extended warranty company. He worked hard to come up with a solution, when the warranty company was Paul was very helpful in dealing with my difficult extended warranty company. He worked hard to come up with a solution, when the warranty company was unwilling to help me out. Also, Dean Team's service loaner is a very valuable perk...I would have been car-less for the duration of my repair, if not for their free loaner. More

Great customer service Paul, Annie and Eric are AWESOME service consultants who bend over backward to make my experience exceptional each & every time! I would not take my V Paul, Annie and Eric are AWESOME service consultants who bend over backward to make my experience exceptional each & every time! I would not take my VW anywhere else! More

Service Department 5 Star Service! I purchased and took my GLI to another VW dealership for service, but over the past year or so the service department had changed and wasn't the same. I purchased and took my GLI to another VW dealership for service, but over the past year or so the service department had changed and wasn't the same. I was referred to the Dean Team and they have been amazing! They are always professional, kind, and educated. They never seemed bothered if I ask them questions about needed or extra services. I trust when I take my GLI to be serviced there they perform all the services and perform them properly. If you are looking for a good VW service department I highly recommend the Dean Team VW in Ballwin. More

Stay away Chaquita in scheduling was so difficult to work with I didn't even make it pass that to even rate anyone else. You have to give them all this informat Chaquita in scheduling was so difficult to work with I didn't even make it pass that to even rate anyone else. You have to give them all this information to even see if they have an appointment. And after you gave her most of it and when she asked for something you didn't know she transferred me back to the operator. I will never go there..beware More

Oil Change Dean Team Ballwin does an excellent job with each routine visit. They make sure to tell you exactly what they will be preforming on your car, with no Dean Team Ballwin does an excellent job with each routine visit. They make sure to tell you exactly what they will be preforming on your car, with no surprises. There is no pressure to do any unnecessary services to your vehicle and they communicate with full transparency. Have not had the honesty I find here at other dealerships/service centers and am so happy to be able to confidently bring my car to Dean Team! Keep up the fantastic service! More

Service Dept Paul Fix First time to the Dean Team VW very nice place, we have worked with Paul Fix for years when we found out that Paul had left Bommarito VW, we had to fi First time to the Dean Team VW very nice place, we have worked with Paul Fix for years when we found out that Paul had left Bommarito VW, we had to find him, luckily they told us they went with the Dean Team More

Reneging on terms of court settlement I called Subaru to confirm my 2014 Subaru Forester was part of this settlement. Yep you are covered they said. They did not clear it with the Servic I called Subaru to confirm my 2014 Subaru Forester was part of this settlement. Yep you are covered they said. They did not clear it with the Service Manager at Dean Team though, Jeff Price, let me know that they were not in the business of giving away free oil changes and I'm not eligible. Well that wasn't a good start so I asked him to call Subaru to confirm this is part of a SETTLEMENT. He wouldn't, I was trying to scam them. I ended up talking to one of the Dean family. They had to tell Jeff that if the owners wanted to do this and Subaru wanted to do this then Jeff's opinion didn't matter. Well he started the oil test after being dressed down and sheepishly apologized after Subaru confirmed I was right all along. The oil test is drive 1200 miles and come back and they would see how much oil was used. When I came back the oil was low but Jeff quickly told me it wasn't a problem. I would have to lose a quart of oil during this 1200 miles to be eligible for the repair and I had only lost one ounce. How do you know how much I lost was my foolish question thinking this was some kind of scientific test. We looked at the dip stick was the reply. And you can tell how many ounces of oil I lost from the dipstick? Yep, we are specially trained said Jeff. Another call to Subaru, Jeff isn't right. It isn't a quart of oil in 1200 miles it is one third of a quart. I offered to send my video to Subaru of checking the oil myself that day but Subaru indicates it can only be verified by one of the exceptional service managers, no other means of getting the repair other than have someone like Jeff confirm that their is a problem. So my car has dropped two quart of oil in the last 6 thousand miles but I'm screwed because the courts can have judgments but they aren't going to work unless Jeff says so. A complete waste of my time, frustration beyond words. Don't buy your car from them like I did, don't have your car serviced by them like I did and don't trust the class action lawsuit like I did. More