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Dean Team Subaru Volkswagen - Service Center
Ballwin, MO
300 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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300 Reviews of Dean Team Subaru Volkswagen - Service Center
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September 13, 2018
Competent I had a light on and thought it was going to be expensive to repair. Ended up super easy! First was told that it would be under warranty (yeah), the I had a light on and thought it was going to be expensive to repair. Ended up super easy! First was told that it would be under warranty (yeah), then found out it was just my key fob battery. They replaced the battery at no charge! What could have turned out to be a major pain and expensive at some places, they were honest!!!! More
by Psm0011
September 13, 2018
Easiest experience with a dealership! I unfortunately was included in an open class action lawsuit for my VW. I had called the dealership I bought my CC from about needing to bring it in t I unfortunately was included in an open class action lawsuit for my VW. I had called the dealership I bought my CC from about needing to bring it in to be fixed. They seemed everything but willing to help me. I decided to call Dean Team and they got me in less than five business days later and had the job completed in record time. Paul in service was a breath of fresh air and gave me the BEST customer service I've ever received from a dealership. From start to finish they were fantastic. I can confidently say I will never go to another dealership for my needs anytime soon. Thanks for the best possible experience I could have had from such a stressful event! -A new loyal customer More
by RMeyer
Employees Worked With
September 12, 2018
Excellent experience! I had outstanding service while getting my Jetta’s fans replaced. Getting into a loaner vehicle that Paul helped me with was an absolute breeze. Then I had outstanding service while getting my Jetta’s fans replaced. Getting into a loaner vehicle that Paul helped me with was an absolute breeze. Then Wade made sure to stay in close contact with me about my car. Returning my loner car was just as easy! What impressed me most of all is Wade and Paula’s great memories! As soon as I walked in Wade knew exactly who I was after our initial meeting. I felt extremely valued and well taken care of! Thank you! More
by MollyRose
August 28, 2018
"The experience was wonderful!" We had a quick and friendly experience. The whole team and dealership were easy to work with and extremely professional! Thank you Dean Team. -J We had a quick and friendly experience. The whole team and dealership were easy to work with and extremely professional! Thank you Dean Team. -J More
by jskillington
Employees Worked With
July 31, 2018
Great service,sales and products My wife and I in 2012 purchased a VW Passat, @ the Dean Team VW dealership in " beautiful downtown Ballwin,mo", and have been very please with the cou My wife and I in 2012 purchased a VW Passat, @ the Dean Team VW dealership in " beautiful downtown Ballwin,mo", and have been very please with the courteous service of everyone there. Our service advisor, Wayne Knuckles, provided the usual courteous service today when I took our Passat in for it's 90,000 mile checkup/ service, getting a loaner car to use during the day- We will continue to be clients of the VW Dean Team VW for future purchases- Sincerely, Greg R. Sonderman More
by GRS
Employees Worked With
Other Employees :
Tom Gould, Wade Knuckles
July 31, 2018
Great Service It was a great experience working with Wade on getting the ignition key fixed. Everything was fixed perfectly and on time. Its always a great experien It was a great experience working with Wade on getting the ignition key fixed. Everything was fixed perfectly and on time. Its always a great experience with Dean Team Volkswagen. More
by mrsujeet
Employees Worked With
Wade Knuckles
July 23, 2018
Tire repair Great service, as usual! Their waiting room is nice and comfortable with great WiFi. Did not have to wait long at all. Will be back for sure! Great service, as usual! Their waiting room is nice and comfortable with great WiFi. Did not have to wait long at all. Will be back for sure! More
by Hgage224
Employees Worked With
July 10, 2018
Service Call is a breeze This dealership, particularly the service manger, Eric Harrellson, was especially helpful in my recent service visit for routine vehicle maintenance.. This dealership, particularly the service manger, Eric Harrellson, was especially helpful in my recent service visit for routine vehicle maintenance.. I look forward to future service appointments that run as smooth. More
by T8
Employees Worked With
June 29, 2018
A Cool Experience on a Hot Day A very pleasant experience! Prompt service, great waiting room atmosphere, friendly exchanges with employees, and Eric was very attentive in providi A very pleasant experience! Prompt service, great waiting room atmosphere, friendly exchanges with employees, and Eric was very attentive in providing pertinent information. Oh, and I got my new hitch! More
by GG1
Employees Worked With
June 28, 2018
10,000 mile service I am impressed with the new facilities. Drop off was easy. I waited and it took less than an hour. Everyone was very nice, especially Paul. I am impressed with the new facilities. Drop off was easy. I waited and it took less than an hour. Everyone was very nice, especially Paul. More
by mbw
Employees Worked With
