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Dean Team Subaru Volkswagen - Service Center

Ballwin, MO

4.7
299 Reviews

299 Reviews of Dean Team Subaru Volkswagen - Service Center

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September 10, 2024

Partially fixed my transmission issue with a new valve body but it still has a misfire and not running as smooth as I hoped More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Price
2.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Thompson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Fix
2.0
This rating includes all reviews, with more weight given to recent reviews.
Duke Iwata
2.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sack
2.0
This rating includes all reviews, with more weight given to recent reviews.
Keevin Schier
2.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

Professional, pleasant and extremely customer focused in Service, Sales and Finance departments. Clean and comfortable facility. Every visit to this dealership is extremely positive. I travel 3 hours round More

by crchinn1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Goevert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duke Iwata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ike Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keevin Schier
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2024

I bought my 2024 Outback from Dean team recently and it was a no pressure experience. Today I had a great demonstration from Chase Duke to make sure I understood today’s vehicle features and answer any que More

by Scfilla
Recommend Dealer
Yes
Employees Worked With
Duke Iwata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ike Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luci Whanger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Astroth
February 20, 2024

Was a little skeptical at first because I am not from the area. But after my recent visit for a transmission change I was sold on the service techs and the office staff Duke . More

by redfish1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duke Iwata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service techs
February 06, 2024

Dean Team Subaru service department is first rate service advisors are very helpful always helping you with needs More

by larryjo1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ostlund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Fix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duke Iwata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keevin Schier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Dean Team Subaru Volkswagen responded

Hi there, thank you for taking the time to leave a 5 star review. We are thankful for your business and are glad to hear that our service department provided a positive experience. We strive to make our customer's experiences as easy as possible. Please let us know if you need anything else!

January 30, 2024

The Dean team has the best service department. Annie & Duke always go beyond the call of duty. Recently I got my second Subaru from Mike. Mike went out of his way to help and explain my new Subaru More

by Hdg
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duke Iwata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Kaufman
January 02, 2024

I always have the best experience with Duke Iwata in the service department. He is very professional, diligent and thorough when he explains the best options for keeping your car in great condition. I reall More

by Dietrich Clemmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duke Iwata
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2023

Annie is the best service rep. She is the reason I come to Dean Team More

by m_beckman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Fix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2023 -

m_beckman responded

Dean Team is the best.

December 28, 2023

Went in for service, left with a new car. Dealership had a good supply of 2024 Outbacks. Salesman, Michael Kaufman was very helpful in finding the perfect car for us. More

by shelley.brockman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duke Iwata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Dean Team Subaru Volkswagen responded

Hi Shelly, thank you for your 5 star review. We are glad to hear that you are happy with our store and love to hear that Michael made your car buying experience so positive! Enjoy your new outback

October 10, 2023

Always a pleasure taking my car here for service. I have brought all my cars here for 10 years and have never been disappointed. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Molly Dean-Newberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2023 -

Dean Team Subaru Volkswagen responded

Hi there, thank you for the 5 star review! We are thrilled that you keep choosing Dean Team and appreciate your loyalty and business!

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