Dean McCrary

The Early bird gets the worm I would like to shout out to Mr.Ben Purvis ,I set out that morning in search of a car, when I went to the front door it was locked and I read on the I would like to shout out to Mr.Ben Purvis ,I set out that morning in search of a car, when I went to the front door it was locked and I read on the door that they didn't open until 9:00am but I felt that if I had left I wouldn't come back that day so I went into the service entrance and asked if there were anybody that could help me buy a car and the young lady said that it should be someone up front so I went looking up front searching in the cubicles and when I saw the young man, I asked him if he could help me buy a car and he replied that he was new but he would gladly do what he could to make sure that he would put me in the car that I would be satisfied with, and that man was Ben Purvis and not only did he do just that but he made me one of the happiest woman in the world I have been on cloud nine every since, Ben Purvis is sure on his way to being MVP in the car dealer business thanks again. More

Incredibly dishonest I’m interested in a 2017 Sportage EX and have been looking around at local dealers to see what kind of deals I can find. I currently live in Slidell, I’m interested in a 2017 Sportage EX and have been looking around at local dealers to see what kind of deals I can find. I currently live in Slidell, LA and have looked at dealerships in southern Louisiana and Mississippi. Online, I came across a 2017 Kia Sportage EX which was listed for $21,888. The dealership website states MSRP for the vehicle is $26,970, but with “instant savings” of $5,082, the price is now $21,888. There is nothing on the website which states what these “instant savings” are from. I requested a quote from the dealership and was sent an email which stated the purchase price of the car is $21,888. Because I still did not fully believe this was the price and wanted to make sure that there were no catches to buying the car at this price, I called the dealership to ask why the price was so cheap. I was told that the car was listed so cheap because it’s a holiday weekend and they wanted to get rid of some of their kia stock because they had so much. I scheduled an appointment with a sales person for 7/2/16. I explained to the person on the phone that I wanted to make sure that was the actual price before making the 1 and half hour drive to the dealership for nothing. She assured me that was the correct price. When I get to the dealership today, I meet my sales person Billy Lewis. I explained to him which car I was interested in and he retrieved the keys and went with me on a test drive. I loved the car and was ready to purchase it. I explained to Billy that the only thing to negotiate is the trade in value for my 2013 Hyundai Elantra Limited which is in excellent condition and had at the time 87,000 miles. I currently still owe $8,976 for my car and was hoping to at least get enough to cover what I still owe. I know that is possible with a Kelly blue book value of $9,200 for my car. My mom was with me for my appointment. He got my keys and explained to me that they would go appraise the car. Me and my mom waited for a very long time and when he finally came back, he explained that first they were only going to give me $4,500 for my trade in which is worth $9,200 on Kelly Blue Book and second, he explained that the price of $21,888 I had been quoted earlier was the price after all available rebates at this time had been applied. These are rebates which I do not qualify for. He said the car is actually listed for MSRP of $26,970. Now once again, their website did not state that these savings were due to rebates which you had to qualify for. The person who I had spoken to on the phone did not explain that, nor did the email state anything about the price being contingent on qualifying for rebates. At this point, I’m upset that I had been lied to and was being offered an insultingly low amount for my trade in. After I explained that I would not except those amounts and the monthly payments would be more than I could afford, Billy told me he would go talk to his manager some more and see what they could do. After waiting for much longer, me and my mom were called into the finance office where the finance manager began to go over warranties and extra add-ons. After long explanations of everything, I was finally told that the monthly payments were still over $100 more than what I had said I would pay. The price of the car was a little under $24,000 and they were still offering the same amount for my trade-in. I explained to the finance manager that I had been quoted the price of $21,888 previously multiple times for the car and if I had known that was not the actual price of the car, I would never have wasted my time or my gas coming to their dealership. At the end when they came up to an amount of $7500 for my trade-in, the sales person tried telling that that amount was only $500 less than what I still owe on my car. That amount is actually about $1500 less than what I owe. Either he can’t do math or he was once again hoping I would believe a lie. Either way I was once again insulted. There were many times I was ready to get up and leave, but I had never been given my keys back so I was unable to leave. I feel that this was a tactic from the sales person to keep me there. When I asked for my keys, I was given someone else’s keys which even had a large keychain with someone else’s name. Even after that and we had gotten up to leave, I realized they never gave me back my registration. I had to go back and ask them for that. Never go to this dealership. They are so dishonest. I had read all these reviews prior to going and thought maybe it won't be that bad, but I was wrong. More

DONT MAKE PROMISES THAT YOU CANT KEEP!!!!! DONT DO IT!!!!!!!! After agreeing on prices, they ran my credit and Pretty much just wait on them to finish up on my loan papers. Gary the salesman ca DONT DO IT!!!!!!!! After agreeing on prices, they ran my credit and Pretty much just wait on them to finish up on my loan papers. Gary the salesman call back and tell me the sale manager Steven have decided not to sale me the vehicle. I asked why and he said the manager said he's not going to do a deal with me for a loss. That's a bunch of BS! Never had I been treated like this by a dealership. Oh yea he pretty much said I haggle too much and it was giving him a headache. I guess we should just paid the amount they give to us without any negotiation so he won't have a headache. Again! DONT DO IT........!!! More

Service I had to take my 2015 KIA in for seatbelt malfunctioning and was told they had to order the part and that I have to ride around with no seatbelt until I had to take my 2015 KIA in for seatbelt malfunctioning and was told they had to order the part and that I have to ride around with no seatbelt until the part come in. Buckling up is the law and plus it saves lives. So much for my safety.?? Why not give a loaner car for me and the safety of my family? More

All around bad taste in my mouth I am sorry but I would never tell anyone to deal with any of the Dean McCrary dealerships. I find the sales people lie, the dealership management lies I am sorry but I would never tell anyone to deal with any of the Dean McCrary dealerships. I find the sales people lie, the dealership management lies and their service is questionable. More

I was in the market for a new vehicle and found myself at Dean McCrary Kia on referral because of the interior features. I test drove a 2015 Kia Sorento and had all of the paperwork done but was given a 24HR Dean McCrary Kia on referral because of the interior features. I test drove a 2015 Kia Sorento and had all of the paperwork done but was given a 24HR cool down period to go talk it over with the spouse. Everything was great up until we sat down and realized we would be paying $700.00 a month for a Kia. We decided to wait until the weekend when we could go together to shop. I returned the following day to return the vehicle and was introduced to Steven... the sales manager. He asked what they could do to keep me in the car, I said nothing, that we would be back on Saturday. He and Calebs manager proceeded to interrogate me on who would actually be paying the bill and why my spouse should have a say so. I was then told by Steven that maybe I needed to go home and ask for permission and when permission was given, then maybe return so that I would be allowed to purchase the vehicle. I asked for the key to my car and left. I will never return to this dealership and I seriously hope they get that issue taken care of AQAP. I went to Joe Bullard. More

My husband and I were searching for a used Kia Soul and we live in Mobile so we went to Dean McCrary Kia. Upon entering the lot we were greeted by a man named Brian-he never introduced himself, we found th we live in Mobile so we went to Dean McCrary Kia. Upon entering the lot we were greeted by a man named Brian-he never introduced himself, we found this out later. He showed us a used Soul which my husband and I both fell in love with. After we took it for a test ride, we went back inside to talk a little about pricing. While we waited on the sales manager to run some numbers, our sales associate felt the need to ignore us and crack jokes with other members of the sales team. At this point, we kind of felt like we were being taken as a joke because this lasted for a good 10-15 minutes of us sitting there waiting and wondering what was going on. When he returned, we got a fairly high price on the used Soul and then he tried to push one of the new Souls on us by throwing out rebates and promos and whatnot. We had discussed out price range which was 13-14k for a used Soul, to which neither deal supplied. They actually had one listed online that they were selling for a 1k cheaper than what they were trying to push on us. They refused to go lower and again tried to push the new 2013 Soul on us. We were told by Brian the salesman that they would get the new Soul to the price we wanted. So we thought, ok this might work out for us, but we still were more interested in the used Soul because it was pretty much exactly the same. We go outside and picked out one of the new ones and went back inside yet again to talk numbers. We sat down and Brian started asking us our information for the credit check. When he came back, he returned with a credit approval and assumed that we were going to buy the new Soul without any talk of price whatsoever. When we mentioned that he said 16.5k and we immediately said again we could not afford it and were upset our credit was run for nothing. In between, yet again, the cutting up and laughing carried on during which we heard one of the guys drop an "F bomb." At this point the sales manager came over and pretty much had an attitude of "what's the problem?" We expressed our concern about pricing and he literally said anything he could to pressure us into the buy. Telling us to finance with them and then refinance later and we'll save a thousand here, turn this rebate in for $750 back but still their price with everything was too high. The sales manager pointed out it was 7pm passed their closing time, and asked verbatim whether or not we were gonna do business because they closed at seven and we were inconveniencing them-we had been there since 5pm. We asked them to see how much the monthly payments would be for 6 years and we got a number, we couldn't afford, and when we asked for 7 years Brian went to the back to ask Steve (the sales manager) and we heard him yell "Gah man!" At that point, we asked for our keys and left. We drove over to Team Gunther Kia in Daphne, got a car we liked for a price we could afford and were treated like kings and queens there. Dean McCrary left us speechless. We felt totally disrespected and they were extremely rude to us. This description really does not give our terrible experience justice. More

We live 50 miles from the Dean McCrary dealership and had a minor problem with the air conditioner on our new Audi A 6. They sent a driver with a loaner Audi A4 within an hour. Our Audi A6 was promptly rep a minor problem with the air conditioner on our new Audi A 6. They sent a driver with a loaner Audi A4 within an hour. Our Audi A6 was promptly repaired and returned to our home completely washed and detailed. We had an exceptional experience both at purchase and service. More