Dean McCrary

I purchased a KIA EV6 back in 2022 for about 69K, FIRST MISTAKE. It was assured to me that with the new technology and limited understanding of the newly released VE6 that KIA would stand behind their car MISTAKE. It was assured to me that with the new technology and limited understanding of the newly released VE6 that KIA would stand behind their car and back it with warranted repairs. I was also advised that by purchasing an EV with KIA this would guarantee me a loaner car if there was ever a time or need for them to have kept my vehicle. Well let me reassure you this is not the case and after a very long drug out battle at another un-named dealership... I can say that if you are loud enough and if they have people buying cars and spending money in the lobby you may get a loaner... if not you can hang that argument up and at least thank God they are repairing your car and honoring the warranty in which KIA provides. Since all of this I have moved and thought after my conversation on the phone with KIA on Friday, September 12, 2025, that maybe my experience here may be different. I assure you it has not been... my car was left unlocked in a lot with all of my belongings free for the taking... I have messaged again and again and again, no CONTACT. I called one day after work getting in the car, drive 20 minutes on hold to find Monica sitting at her desk doing nothing as I am standing in front of her yet still on hold as she is with a customer. I am not the one to just go away and I assure you I will be contacting KIA to inform them of the visit that day, the negative response from management when I asked about a courtesy car, lack of communication and the fact it took me driving to the lot to get an update. My car has been on this lot since 9/12/2025 it is now 09/30/2025 = 18 days to have an amp replaced to AVOID a safety hazard and 2 trim pieces. Seems that maybe Dean McCrary Kia of Mobile should split the car note this month... at $800+ a month one would think I could at least have a car to drive. I WILL NEVER BUY ANOTHER NEW CAR AGAIN AS LONG AS I LIVE and would like to highly discourage you from doing the same. We know used car salesmen are not honest... you expect it... one does not when spending 69K on a vehicle they custom ordered and drove over 2k miles to get. SHAME ON YOU KIA for allowing these dealerships to tarnish your name. You may have found a way to no longer be considered a disposable cheap car... but you still have CHEAP, TERRIBLE, STEROTYPICAL, DISHONEST lots selling your products. Even worse, you allow it and promote it by leaving things up to them and not making them follow the way of KIA. SHAME ON YOU KIA, SHAME ON YOU! 09/30/2025 I call the dealership and get placed on hold after asking to speak to Monica the service advisor. She then calls me from another line and leaves a voicemail to avoid speaking to me. After working all day, I drive to the dealership to be met by the service manager that when questioned about them leaving my car in the parking lot unlocked all weekend long proceeds to lie to me telling me that my car was inside under lock and key. I have 360 photo ability on my KIA EV6 and assure you when it texts me to alert it was unlocked, I took a photograph to see it was plainly parked in the lot and now subjected to anyone that may decide to check. He walks with me to the car to check everything over and ensure that nothing has been damaged or removed from my car over the weekend. This is when I noticed the after-market AMP and crossover that I had installed for $1100.00 back in Reno, NV to ensure that there was no damage or violation of warranty during the installation process had all bee unhooked, taped over, removed my amp from the seat... and left it all laying there. His response was we don't mess with 3rd part equipment; I asked him well they took it out didn't they, he said we had to sir to do the repair...the damaged my backseat and turned me away - see google for full review. More

THIS IS THE WORST DEALERSHIP EVER! FROM THE SALES TO THE SERVICE DEPARTMENT. NO ONE WILL EVER ANSWR PHONE IN SERVICE DEPARTMENT. DEAN MCCARY IS NOT TO BE TRUSTED. THEY DO NOT CARE ABOU FROM THE SALES TO THE SERVICE DEPARTMENT. NO ONE WILL EVER ANSWR PHONE IN SERVICE DEPARTMENT. DEAN MCCARY IS NOT TO BE TRUSTED. THEY DO NOT CARE ABOUT CUSTOMERS, THEY ONLY WANT YOUR MONEY. CAR WAS BROUGHT IN ON AN INSURANCE CLAIM. HORRIBLE CUSTOMER SERVICE! NO ONE COMMUNICATES WITH EACH OTHER AND YOU WILL BE TOLD SEVERAL DIFFERENT EXPLANATIONS TO ADDRESS YOUT CONCERNS. IT US NOTHING BUT MASS CONFUSION . I WOULD NOT BUY ANY CAR ASSOCIATED WITH ANY OF DEAN MCCRARY DEALERSHIPS ! THEY DO NOT TAKE CARE IF THEIR CUSTOMERS. PLEASE FIND ANOTHER DEALER . More

We had problems that was suppose to be fix BEFORE we bout the vehicle home. We kept taking it to the dealership then getting calls about what we needed servicing - there was a great lack of communications be the vehicle home. We kept taking it to the dealership then getting calls about what we needed servicing - there was a great lack of communications between our Salesman and the automotive department. However, after a month of calling calling calling the issues were fixed. I would say do your research and read ALL reviews before making a decision. I think that they have some areas that needs work but I must say they may have gotten tired of me calling each day and fixed my problems. More

2/28/22 my Kia Optima broke down. I called Dean Mccrary Kia and was told my vehicle could be diagnosed within two weeks so I chose to have it towed there due to having a “lifetime war I called Dean Mccrary Kia and was told my vehicle could be diagnosed within two weeks so I chose to have it towed there due to having a “lifetime warranty”. After two weeks it hadn’t been diagnosed. No big deal. It went several weeks without being diagnosed and we never complained. Now here we are 6/27/22. Four months and the car hasn’t been looked at. I finally had enough and called KIA corporate because I thought maybe they could help all while I was also in contact with the dealership. The service manager Adam had previously asked me what happened to the vehicle and I told him it lost all power on the interstate, was making all kinds of noises, and Eventually shut off. He says yeah it’s the engine and says he looks me up in the system to see if I’m covered by the lifetime warranty and yes I was….but engines are taking 8 months to come in. A few weeks down the road my wife calls and speaks to Adam who says they haven’t checked the vehicle but will be diagnosing it and he will call back next week. He never called. We finally got in touch with him and he said he diagnosed the vehicle and had to send an email to KIA to get a lead time on an engine. “KIA hadn’t emailed him back.” Today KIA corporate calls me and says there is no record of the vehicle being diagnosed. He called and spoke to the dealership again and nobody knows anything about it being diagnosed, and there is no record of an email being sent to KIA. For anyone who reads this do not use this dealership. Go to google and see the reviews and amount of time people have had their vehicles there. Some have been there 6 months to a year and haven’t been diagnosed. I am paying insurance on this car and burning so much money in gas using my truck commuting for work because this was my work car. The dealership won’t give us a loaner and no one has tried to make things right or easier on anybody. I will never buy from them again and do everything in my power to get the word out. More

Mr.Williams never called b k. I have 2 sisters that got approve from them.1 whom never hold a job n her life and the other only for 2 weeks if that. Plus she got her license my error n the computer and she approve from them.1 whom never hold a job n her life and the other only for 2 weeks if that. Plus she got her license my error n the computer and she's files chapter 13. Several times and she got a car. Im working 2 jobs and he didnt even try guys 2 help me. Very unprofessional guy. So I think Dean MCCary needs to do better in who they hire because every customer matters. More

The service department is top notch. Monica goes above and beyond to make sure you’re at ease Monica goes above and beyond to make sure you’re at ease More

This dealership was easy to work with and I would highly reccomend them to anyone that's looking for a vehicle. reccomend them to anyone that's looking for a vehicle. More

This is the worst dealership in the world they will literally sell you a lemon and then tell you it’s out of there hands if you don’t have a car for two months on a car that has a life time warranty. A literally sell you a lemon and then tell you it’s out of there hands if you don’t have a car for two months on a car that has a life time warranty. Also I had only driven the car for less then a month if you are looking to purchase a car look somewhere else they will scam you for everything you got they only care about money the do NOT CARE ABOUT YOU. More

Tried to contact for oul change appointment 6 times in three weeks no response. Finally Kia outside service 45mins on phone. Finally got code for local service not dealer. three weeks no response. Finally Kia outside service 45mins on phone. Finally got code for local service not dealer. More

On December 2, 2020, I took my KIA Soul to Dean McCrary with the engine light blinking. I was told I would probably need a new engine. Well they kept my car for THREE weeks not ONE phone call to me. I h with the engine light blinking. I was told I would probably need a new engine. Well they kept my car for THREE weeks not ONE phone call to me. I had to call EVERYDAY and was told we are waiting on the tech line, what ever that is. They REFUSED to give me a loaner and REFUSED to pay for a rental! When I did pick up my car I was told they gave me a FREE oil change, because they had to clean out all of the thick oil in the engine. Well, well, I have EVERY receipt from my car being at the dealership and these include oil changes. I am wondering if I ever got an oil change! I did call KIA consumer affairs! They could not get anyone from Dean McCrary to return their calls either. So my message to would be buyers go ANYWHERE but Dean McCrary, home of the life time warranty!!!! To get this life time warranty you MUST have your car serviced there for EVERYTHING! More