Deacon's Chrysler Jeep

LOVE MY JOURNEY I recently upgraded my vehicle from a 2011 Kia Soul to a 2016 Dodge Journey. It is, by far, the best car I have purchased to date. I LOVE to drive i I recently upgraded my vehicle from a 2011 Kia Soul to a 2016 Dodge Journey. It is, by far, the best car I have purchased to date. I LOVE to drive it! You can't wipe the smile off of my face when you ask me about my new Journey. John Eackelbary is my salesman and he was great! I told him I needed a bigger engine and a third row, without putting me in a minivan. He gave me the vehicle I wanted within my price range. There were no issues with this purchase. He made sure I was informed at every step of the way. John is a great guy, down to earth and easy to talk to. I would refer family and friends to him at Deacon's in a heart beat. More

Purchasing a new jeep I've bought many cars over the years and I tend to measure the dealer by the quality of their sales people and their willingness to negotiate in good I've bought many cars over the years and I tend to measure the dealer by the quality of their sales people and their willingness to negotiate in good faith. Alex Kochy was the salesman I worked with and he is a sharp young guy who did an excellent job of handling the deal and seems very credible in trying to balance both sides which isn't always easy to do. I haven't had a chance yet to use their service organization but I feel confident that it will go well..........and Alex will be there to assist should I need it. More

Wonderful experience! I was treated to a very professional and friendly experience when I arrived to look for a Jeep Grande Cherokee. Steve was very knowledgeable of the I was treated to a very professional and friendly experience when I arrived to look for a Jeep Grande Cherokee. Steve was very knowledgeable of the vehicle he sold me which is very important to me! You have to know what you are selling, his ability to easily explain the Jeep to me was crucial in the overall purchase. Not only did Steve make me feel extremely comfortable but he also made sure he included my girlfriend who was with me and made her feel like she was part of the deal as well. First class move! More

Awesome Experience!! Great experience! Alex Kochy was awesome! He has always provided me with friendly customer service. He always has a smile on his face. Every time I co Great experience! Alex Kochy was awesome! He has always provided me with friendly customer service. He always has a smile on his face. Every time I come into the dealership for whatever reason, he make sure that I am taken care of immediatly. I appreciate everything he has done for me. Very much appreciated!! More

Best Car Shopping Experience Ever! The first initial contact I had was with Mandy she promptly returned my call from the E-mail I sent she was very nice and efficient she set me up with The first initial contact I had was with Mandy she promptly returned my call from the E-mail I sent she was very nice and efficient she set me up with an appointment that day. When I entered the dealership everyone was very nice and polite and right away my sales Rep. Mickey immediately got the ball rolling he had a great personality, very honest and down to earth. I got a really good deal on my vehicle and I was in and out in a hour and a half!!! I have never purchased a vehicle in anything under five hours the service at Deacon's is excellent! More

The Best Experience This is by far the best experience and customer service I have received. Alex Kochy provided me with outstanding customer service! He deserves an awar This is by far the best experience and customer service I have received. Alex Kochy provided me with outstanding customer service! He deserves an award! More

Very Pleased! Great experience! Jessica was awesome! She drove the car down to me in Columbus when I couldn't find time to get to Cleveland. Very much appreciated!! Great experience! Jessica was awesome! She drove the car down to me in Columbus when I couldn't find time to get to Cleveland. Very much appreciated!! More

Great experience buying our Jeep Grand Cherokee Jessica Dudor at Deacon's Chrysler-Jeep handled the entire car buying experience professionally and courteously, taking plenty of time to explain all Jessica Dudor at Deacon's Chrysler-Jeep handled the entire car buying experience professionally and courteously, taking plenty of time to explain all the features and functions of our Jeep Grand Cherokee. More

Dishonesty I was recently in the market for a used vehicle and was searching far and wide for a good deal, during my search i came across Deacon's Jeep. They h I was recently in the market for a used vehicle and was searching far and wide for a good deal, during my search i came across Deacon's Jeep. They had a vehicle i was interested in at a very good price and after some information gathering i decided to go through with a purchase through Deacons. Since i live far away Deacons assured me the vehicle was in great condition, the paperwork was all accurate and i had nothing to worry about. On 3/23/16 I gave Deacons a Non-Refundable payment of $1000.00 and they assured me the vehicle would be reserved for me and taken off the market. After this payment i purchased a plane ticket from NYC to Cleveland with the intention of driving the vehicle home. The plane ticket cost me $288.00. On 3/30/2016 (5 days before i was to make the trip to pickup the vehicle) I received a phone-call from one of the managers at Deacons stating "I am sorry but one of the other managers sold your vehicle." I was understandably upset but to add insult to injury they then proceeded to try to sell me the same model of car, a year older, with more miles and less equipped than the original, AT A HIGHER PRICE! A true insult to my intelligence. Deacons did refund me my down payment of $1000.00 but refused to refund me the money i used to purchase a plane ticket with the sole intention of picking up the vehicle, stating that the miles could be used for another flight the next time i needed one. The reasoning behind the dealer not refunding me the money for my plane ticket was because i COULD use the miles IF i ever needed them. It seems to me i wouldnt have purchased this ticket if i didnt intend on doing business with them and when they broke the terms of our deal, they refused to refund me on the basis that ONE DAY I MIGHT use said funds. I do not travel often and those $288.00 would be better served in my pocket vs. an airlines bank account on the premise i may one day use them. Its like telling someone who came to a supermarket to return an apple with a worm in it they wont be refunded their money because they MIGHT ONE DAY go fishing and could use the worm as bait. In conclusion: Deacons operated incredibly dishonestly, adding insult to injury trying to sell me a less equipped older car for more money than i intended to pay, acting like they were "trying to make it right." It appears to me Deacons sold the car i intended to purchase for more money, and then knowing i was in a vulnerable situation tried to unload a vehicle on me. I suggest anyone looking to do business with them consider other options. More