Deacon Jones Ford Lincoln

I took my car to be serviced for a recall. Later in the day I get a call to say the mechanic started to do the work and then said “there was a stop on it “ it made absolutely no sense no sense Later in the day I get a call to say the mechanic started to do the work and then said “there was a stop on it “ it made absolutely no sense no sense. When I got there to get clarity on it , it was STILL not explained in a way that was clear. When I mentioned to the service tech about the reason is was recalled and the emissions he said “it’s a 2014, it’s been ok this far” and then asked if anything else was going on with my car and finally said you’ll have to wait to get another letter. It DID not sound right and I cannot get anyone on the phone with the number on the. Recall letter. But will continue trying. Every recall letter that I’ve had, has been resolved and I’m not happy at all. More

David was the tech that solved the issue. He was knowledgeable and patient with me. He was knowledgeable and patient with me. More

Had to have an oil change in my F150 and it was once again a great service experience again a great service experience More

Vehicle in shop for ~11 days, nearly $3k in repair work, ZERO communication after initial drop-off. I had to call them for status updates, and though I've repeatedly given them the correct contact info, t ZERO communication after initial drop-off. I had to call them for status updates, and though I've repeatedly given them the correct contact info, they continue to treat the secondary contact info as the primary, to the point where I ended up getting my vehicle back the day after the work was completed as apparently they called the secondary number once, no one answered as they were not expecting the call, and then they went about their other business, I guess. More

Our total experience with our recent purchase of a new Ford Explorer was awesome from beginning to the end. We were treated like family, and we are completely satisfied. Ford Explorer was awesome from beginning to the end. We were treated like family, and we are completely satisfied. More

I had my F-150 in for service and was in and out within an hour. Rarely happens, but nice when it does. Great folks! an hour. Rarely happens, but nice when it does. Great folks! More

Shane is the man. Derrick is the man. This dealership is awesome. They believe in you as a person. Derrick is the man. This dealership is awesome. They believe in you as a person. More

Have no problem of buying a car from Deacon Jones Ford is just the service department had my oil change took 4 hours l arrived at 7:40 am they finish my vehicle at 11:30 Don't know what's happening to the se just the service department had my oil change took 4 hours l arrived at 7:40 am they finish my vehicle at 11:30 Don't know what's happening to the service department when it comes to maintaining your vehicle seem like it getting slower and slower if the service man would have told me I had a long wait I would never have stayed 4 hours to have a oil change that's unreal I know there was other people in front of me probably with bigger issues but ifyou offer oil change you should have one person just for oil change More

Everything was done satisfactorily as scheduled in a timely manner. My service advisor was great, and the work performed met my expectations. timely manner. My service advisor was great, and the work performed met my expectations. More