Deacon Jones Chrysler Dodge Jeep RAM - Service Center

Recall Service, 2019 Ram 2500 Diesel Dealer where I purchased the truck for what ever reason could not get the transmission part that needed replaced under recall. I called the 800 number Dealer where I purchased the truck for what ever reason could not get the transmission part that needed replaced under recall. I called the 800 number on the recall notices, Patricia found what I needed at Deacon Jones in Smithfield. I also purchased some exterior accessories from DJ. Everyone was polite and the recall items were taken care of, even though I did not purchase the truck from them.. A few days later i had them install accessories. Thought the price was a bit steep, though the job was done well. Deacon Jones will get my future service needs outside what was offered included with the new truck purchase.. More

Poor service to start I Went in for an oil change to be told within minutes I needed a $150 service to reset my memory by Jami. I asked what it was for and I was told my s I Went in for an oil change to be told within minutes I needed a $150 service to reset my memory by Jami. I asked what it was for and I was told my seat memory. I declined saying it was working fine and that I would be going out of town the following day. About 1-2 hours later I get a call from Jami telling me I needed a part that was over $1100 and it went from there. I told her I had a warranty and didn’t understand why it wasn’t covered. She asked me what warranty. At this point I told her I would have my dad call. She called him. Never mentioned that part to him or the price. My dad has to call the dealership where the vehicle was purchased for them to tell him the name of the warranty and where the dealership could locate it in their system. Jami knew I was set to go out of town the next morning (told by myself and my dad multiple times), they car wouldn’t be done at the very earliest until the next afternoon, and I was told the only thing that could be done was a loaner that couldn’t leave the state. I was told to text her my license number so she could have it ready for me. When I didn’t receive a response in over 3 hours I called. I spoke to Jason and asked about Jami. He asked about the issue which I told him (don’t believe I mentioned going out of town at this point to him). But that I felt like I was trying to be taken advantage of from the moment I got out of the car and the $150 charge to reset the memory. He said he would speak to Jami and call me back. He had her call me and apologize. I understand someone being new and in training however if I was going to call to tell someone they needed about $2000 worth of work when that person was only coming in for an oil change I would have my “ducks in a row.” And I would also see what could be done since the owner had told me multiple times she needed to travel the next day. At 10 am the next morning I called and spoke to Jason to see if there was a chance my car would be done by noon so I could still make the 9 hours trip. At this point Jason offered me the rental car. Jami should have told me about this the day before. I did get the rental car. When I came back into town and picked my car up on a Wednesday morning it seemed fine. When I went to leave for work on Sunday morning there was a milky substance all under my car. I called Monday and we insisted the car be towed in as we were unsure what the substance was and when u checked the oil there was barely any in it. There had been an issue from them fixing it which caused the leak. I will say Jason did call to offer updates and to check everything. It is highly unlikely I will return. Up until this issue I never felt taken advantage of or lied to. But now I have lost all faith and trust. More

Deacon Jones Jeep Smithfield, NC Jason is always so helpful, efficient, & friendly. I like that the dealership is not far from our home. Btw My husband & I bought our new Jeeps on the Jason is always so helpful, efficient, & friendly. I like that the dealership is not far from our home. Btw My husband & I bought our new Jeeps on the same day four years ago today from Deacon Jones. More

Great service Deacon Jones definitely goes the extra mile for customers. Jason was so polite and knowledgeable about what needed to done and explaining it to me. Se Deacon Jones definitely goes the extra mile for customers. Jason was so polite and knowledgeable about what needed to done and explaining it to me. Service completed on time. More

Love my Jeep Deacon Jones offers the best service very friendly and attentive to my needs. Jason is so helpful! Phillip Jones knows his product and helped me purch Deacon Jones offers the best service very friendly and attentive to my needs. Jason is so helpful! Phillip Jones knows his product and helped me purchase the right Jeep for my families needs. Plus, it’s beautiful!! More

Ram 1500 limited Fast turn around. Offered a vehicle if I needed one. Easy scheduling. Accurate pricing. Jason did a great job. Great service after the sale from Fast turn around. Offered a vehicle if I needed one. Easy scheduling. Accurate pricing. Jason did a great job. Great service after the sale from Bruce More

Upcharged and not valued The service advisor told me I needed an appointment for the express lane even though website advised otherwise. He was hesitant to allow me to use ex The service advisor told me I needed an appointment for the express lane even though website advised otherwise. He was hesitant to allow me to use express lane but finally did. He told me they do not do conventional oil changes only synethtic. I was told I could only have a 4 tire rotation and to add in the 5th tire, I would have to pay full price for another total tire rotation. More

Recall Work I went to a CJDR in Garner and had the alternator recall done. They screwed up and wanted me to wait 2 weeks before looking at it again. Came to this I went to a CJDR in Garner and had the alternator recall done. They screwed up and wanted me to wait 2 weeks before looking at it again. Came to this dealer and within 1 day they were able to get me in and get my car repaired. Recommended 100% More

Consistent and friendly I have brought my wife’s Jeep Sahara for service since it was purchased. The service department is always friendly and helpful. The next vehicle I pur I have brought my wife’s Jeep Sahara for service since it was purchased. The service department is always friendly and helpful. The next vehicle I purchase will be because of the service as it is what I value the most when purchasing a vehicle More