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Deacon Jones Chrysler Dodge Jeep RAM - Service Center

Smithfield, NC

4.7
202 Reviews

202 Reviews of Deacon Jones Chrysler Dodge Jeep RAM - Service Center

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February 17, 2024

Service on our dodge van was done and all fluids were done. I wish (express service)should be faster than an hour and 15 minutes.I was the first one that day. More

by Waltfpostma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2024

Service personnel was very friendly and helpful. She took time to answer all my questions. She contacted me when the part was coming in and when was a good time to bring it in. The facility was just More

by jcavallaro28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2024

Brian is always a pleasure to deal with in the service department. He's professional and polite and you never feel pressured when dealing with him. More

by rwestes75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2024

Didn’t have parts for recall, even though I called. I was told they were in. Left truck for repair work only to find out a day later the recall parts were in fact not there. Also had other issues I w More

by Treesforus64
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Butler
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2024

Everyone was friendly and the service performed was done in a timely manner.The dealership building was also very nice. More

by mtalton44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renee Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2024

Brain Shannon Anthony and Renee are an impeccable service team!! I pass by three Jeep dealerships to come here because I know that the service team here at the Smithfield Deacon Jones Chrysler Dodge Jeep Ra More

by boutroselzenni
Recommend Dealer
Yes
Employees Worked With
Brian Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renee Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony McAuly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Krista Alford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : They are all amazing. Anthony Renee Shannon and Brian 10 stars
January 12, 2024

Took my 2021Ram 2500 Diesel in for service and as always had an awesome experience. Work was performed quickly and returned ahead of promised time. Brian my service advisor was as always very professional More

by charlieblinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renee Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony McAuly
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2023

Brian is an absolutely wonderful person who always makes me feel welcome. I drive out from Cary to come here specifically for Brian and Deacon Jones. He explains things to me in a way that is never condesce More

by efrenette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2023

Fantastic service. Friendly staff. Will definitely be back and will recommend to family and friends More

by John B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renee Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony McAuly
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2023

Deacon Jones service department is wonderful. Always willing to help and very efficient . Shannon is very knowledgeable and very good at her job. More

by Hoggja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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