Deacon Jones Chrysler Dodge Jeep RAM - Service Center

Great service! Derek was extremely nice and helpful! He made sure the work was done and even had the transmission specialist test drive my car to check for issues. Derek was extremely nice and helpful! He made sure the work was done and even had the transmission specialist test drive my car to check for issues. More

Professional I was traveling through the area and experienced problems with my truck. Thankfully I was staying at a campground locally and realized my truck had an I was traveling through the area and experienced problems with my truck. Thankfully I was staying at a campground locally and realized my truck had an issue. I brought my truck in there on Friday for a diagnosis to see if we were able to continue our travels. Jason was my service writer and check me in very quickly and assured me that it would look at the vehicle as soon as they could. When he returned to me I had found out that I had quite an expensive repair that needed to be done. Jason had the parts ordered promptly and I had to stay over the weekend but he got me out and on the road on Monday. And the mechanic that worked on my car was also very good didn't get to speak with him but everything seems to be okay so I am happy with his work. Thank you to all the people that were involved with this repair. I was in fixed operations for 28 years at dealerships and have to say good job. More

Service Jason Underwood is a really great guy to do business with. He always tries to get my truck into the shop and takes good care of any problem I may ha Jason Underwood is a really great guy to do business with. He always tries to get my truck into the shop and takes good care of any problem I may have. I would recommend your service department to anyone looking for a great experience. More

1st rate service, with friendly, no hassle advice. Great recommendations on types and makes of tires for my vehicle. Took the extra time and effort to help out an old def GI (me). Great recommendations on types and makes of tires for my vehicle. Took the extra time and effort to help out an old def GI (me). More

Dodge service Service tech took care of my car in an extremely timely manner. Very satisfied. Would definitely recommend this service center. Have always been very Service tech took care of my car in an extremely timely manner. Very satisfied. Would definitely recommend this service center. Have always been very pleased. More

Quick, Friendly Service I had to take my Ram truck in for a couple of recalls. The work was done quickly and well in less than an hour, better than promised by the service m I had to take my Ram truck in for a couple of recalls. The work was done quickly and well in less than an hour, better than promised by the service manager. The dealership lounge is a comfortable, quiet place to hang out in the meantime. The only criticism I have is that when I go to schedule service, sometimes it's very difficult to reach a service manager when they are really busy. I either get put on hold or the phone just rings and rings and rings and no one answers which can be pretty frustrating. So a suggestion...it would be good in these situations if there was an automated voice mail that I could leave a message with so a service manager could call me back later when they're not so busy. More

Recall to replace clip on truck tailgate I set an appointment to fix a clip on tailgate recall . Went in and they had to order part! Now I have to go back. I set an appointment to fix a clip on tailgate recall . Went in and they had to order part! Now I have to go back. More

The had no care They told me that they would be able to look at my car then hours later no call i called to not even get to speak to service for them to have a Secret They told me that they would be able to look at my car then hours later no call i called to not even get to speak to service for them to have a Secretary tell me it would be late monday they should have told me that when i had my car towed there....ive been bring my 200 there since i bought it everytime i got my oil changed they were supposed to rotate my tires never ever once did they do found out from another decon jones service dept so in a tear and a half i needed new tires beacuae of that... More

I have cold air!! Whenever I need to come in, they are very accommodating at Deacon. They offer a ride if you need to leave your car. Every one is friendly and respect Whenever I need to come in, they are very accommodating at Deacon. They offer a ride if you need to leave your car. Every one is friendly and respectful. They offer coffee, tea, juice, water, biscuits. The waiting area is very comfortable chairs, a tv, good lighting. The bathroom is very clean. Every thing is explained so that I understand. I have been coming to Deacon for 8 years now. I would certainly recommend them More

Oil change, tire rotation and inspection Customer service was great. My brother & I DID observe that salesmen (all men) didn’t bother to speak unless we spoke them first and then they barely Customer service was great. My brother & I DID observe that salesmen (all men) didn’t bother to speak unless we spoke them first and then they barely acknowledged us if at all. Sales persons could learn lessons on making services customers feel welcome More