Deacon Jones Chrysler Dodge Jeep RAM - Service Center

Went in for simple brake job, taken it back 4 time stI'll sc Should have been fixed properly the first time, turned roters, new pads, had to replace roters the 2nd trip and said they cut pads, 3 trip replace rot Should have been fixed properly the first time, turned roters, new pads, had to replace roters the 2nd trip and said they cut pads, 3 trip replace roters with larger ones, 4 time did not hear scrupulous on road test, told to bring back if it happened again. Guess what. More

Good job and friendly They done a good job service was good communication was good and work was quickly would recommend them anytime for any job I needed to get done on my They done a good job service was good communication was good and work was quickly would recommend them anytime for any job I needed to get done on my vehicle More

Always a pleasure my husband was well pleased with service and speed of service along with friendliness and professional way the service was taken care of . Thank yo my husband was well pleased with service and speed of service along with friendliness and professional way the service was taken care of . Thank you for a job well done. More

Great service I got there and only stayed there for maybe 25 minutes didn’t take too long the lady that sold me the car (ruth) said hello and the other personnel i I got there and only stayed there for maybe 25 minutes didn’t take too long the lady that sold me the car (ruth) said hello and the other personnel i even overheard them trying to help someone who didn’t even buy a car from them More

S-L-O-W oil change. It took 1-1/2 hours for a scheduled oil change and tire rotation. Then the billing was messed up and they didn’t charge me at all until I called the s It took 1-1/2 hours for a scheduled oil change and tire rotation. Then the billing was messed up and they didn’t charge me at all until I called the service manager. I was so upset when I left that I didn’t realize that I hadn’t received any paper work so I had no idea what work was actually performed. The service manager helped me work through this mess. This is not my first problem with DJ service. More

They tried but was unable to find the problem to fix. I May be back soon if the problem presents itself again soon. So far I have been treated fair. Derick has been super friendly and helpful. I May be back soon if the problem presents itself again soon. So far I have been treated fair. Derick has been super friendly and helpful. More

Service Very good service! Brought my vehicle in during my lunch hour and still had time to grab something to eat! This is one satisfied customer. Very good service! Brought my vehicle in during my lunch hour and still had time to grab something to eat! This is one satisfied customer. More

Oil change My experience at jeep Toyota was very good. I was greeted with a friendly smile and introduction. My car had an oil change and tire rotation which wa My experience at jeep Toyota was very good. I was greeted with a friendly smile and introduction. My car had an oil change and tire rotation which was quick and efficient and I didn't have to wait very long. I would definitely recommend the service department to my friends . More

Great customer service and got recalls taken care of The service department always does a great job with everything that I ask them to do. Always takes care of recalls even some that I don’t know about. The service department always does a great job with everything that I ask them to do. Always takes care of recalls even some that I don’t know about. The service reps always seem to be personable. More

Great customer service. Excellent customer service. Wait time was excellent & Jason kept me informed of the progress of my vehicle repair! Would recommend this dealership for Excellent customer service. Wait time was excellent & Jason kept me informed of the progress of my vehicle repair! Would recommend this dealership for service & will continue to have my Jeep serviced with Deacon Jones in Smithfield. More