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Deacon Jones Chrysler Dodge Jeep RAM

Smithfield, NC

4.6
291 Reviews
The Deacon Jones Family has been proudly serving North Carolina for over 34 years. Bobby Kenneth 'Deacon' Jones started on a small dirt lot in Princeton with a simple, yet profound idea on how to make a difference... "We Treat You How We Would Like to be Treated"
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1109 N Brightleaf Blvd

Smithfield, NC

27577

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Showing 291 reviews

December 23, 2022

The service department was outstanding and helping me to get me in and out within a timely manner and a day earlier from the scheduled time. Of course I asked and they had time to fit me in. Much thanks More

by JMH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Underwood, Chris Dearing, Barry Richert
Dec 25, 2022 -

Deacon Jones Chrysler Dodge Jeep RAM responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Deacon Jones Chrysler Dodge Jeep

April 28, 2020

Recall Service, 2019 Ram 2500 Diesel Dealer where I purchased the truck for what ever reason could not get the transmission part that needed replaced under recall. I called the 800 number More

by crowells110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittny Pittman, Jason Underwood
March 31, 2019

Poor service to start I Went in for an oil change to be told within minutes I needed a $150 service to reset my memory by Jami. I asked what it was for and I was told my s More

by cwcraft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jami Williams, Jason Underwood
March 18, 2019

Deacon Jones Jeep Smithfield, NC Jason is always so helpful, efficient, & friendly. I like that the dealership is not far from our home. Btw My husband & I bought our new Jeeps on the More

by tracy.anderson331
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Underwood
March 17, 2019

Great service Deacon Jones definitely goes the extra mile for customers. Jason was so polite and knowledgeable about what needed to done and explaining it to me. Se More

by SHERRYJGOAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Underwood
March 17, 2019

Love my Jeep Deacon Jones offers the best service very friendly and attentive to my needs. Jason is so helpful! Phillip Jones knows his product and helped me purch More

by KMJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Underwood
March 13, 2019

Ram 1500 limited Fast turn around. Offered a vehicle if I needed one. Easy scheduling. Accurate pricing. Jason did a great job. Great service after the sale from More

by Speakin deacon happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Richert , Jason Underwood
March 10, 2019

Upcharged and not valued The service advisor told me I needed an appointment for the express lane even though website advised otherwise. He was hesitant to allow me to use ex More

by cpredig1695
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Underwood, Chris Dearing, Barry Richert
March 09, 2019

Recall Work I went to a CJDR in Garner and had the alternator recall done. They screwed up and wanted me to wait 2 weeks before looking at it again. Came to this More

by Terrell M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2019

Consistent and friendly I have brought my wife’s Jeep Sahara for service since it was purchased. The service department is always friendly and helpful. The next vehicle I pur More

by BillyF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jami Williams
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