Deacon Jones Chrysler Dodge Jeep RAM

Awesome experience! I moved south from NY/NJ 4 years ago and I’ve purchased 7 vehicles from Deacon Jones. All the times I purchase a car the experience has been nothing b I moved south from NY/NJ 4 years ago and I’ve purchased 7 vehicles from Deacon Jones. All the times I purchase a car the experience has been nothing but GREAT. I have dealt with Bruce and Phillip on sales and always left happy. I’ve also had service done and that as well was great. John Fairchild goes out of his way to make sure you are happy. If I can give them 10 stars I would. Professional people. Awesome!!! More

Fed up with promises!! I purchased a leftover 2016 Dodge Charger back in February 2017. (I traded in my 2012 Charger which I bought at Deacon Jones, and I traded in another I purchased a leftover 2016 Dodge Charger back in February 2017. (I traded in my 2012 Charger which I bought at Deacon Jones, and I traded in another used Charger which I had bought here as well.) I test drove the vehicle that day, and everything was great. Got back to the dealership and began the financing part. I had told Malinda that the most I could afford for a payment was $200/month. I really didn't think that I could afford a brand new car. After a little back and forth, they got the payments down to $220. I was still hesitant, but thought about a gym membership that I could give up, and that would cover the extra $20 so I agreed. At this point they took the car back to be detailed (this took quite a while and considering it didn't look all that great when they were done!!) I got all the financial paperwork completed and it was time to go out and transfer my belongings from the old car to the new one. Obviously I was very excited, and because of how long it took to get finished, I was eager to get home. Upon arriving home, my son came out to look at the car. (He wasn't expecting me to come home with a new car!) After looking at the outside and features, he sat in the passenger seat to look around the inside. Imagine my surprise, and HUGE disappointment, when he asked me if I had seen this slit in the dashboard and did I get money off because of it? Well, that slit (approximately and inch long and a clean cut) was NOT There when I test drove it!! I returned to the dealership immediately and showed my sales person, Malinda. She did not recall it being there during the test drive either. I asked what could be done, and she went to the sales manager. I was told that someone would call me on Monday to discuss the options. Monday came and went with no call. I waited all day on Tuesday - no call! So I called Malinda and asked what was going on. I got excuses and told he will call you tomorrow. Long story shortened - it took 3+ weeks for anyone to "fix" the slit. The company that they used to come and try to "glue" it shut kept putting me off and they FINALLY came to my house on EASTER SUNDAY!!! He was able to close the slit and it looked halfway decent - although you could still see that there was a blemish. The guy told me he could not guarantee how long it would hold. I accepted it and moved on. Well, a little over a month ago I noticed that it had split apart again. I contacted Malinda and said that something needed to be done to fix this completely! That was over 3 weeks ago, including a visit to the dealership 8/25 to complain about no one calling me, and STILL, today 8/31/2017 NO ONE HAS CALLED ME!!!!!!!!!!!!!!!!! More

Great and friendly sales and service Phillip has sold me two vehicles in the last three years. He is very helpful, patient, knowledgeable and courteous. I'll buy from him again. Phillip has sold me two vehicles in the last three years. He is very helpful, patient, knowledgeable and courteous. I'll buy from him again. More

Wonderful car buying experience! Mr. Green was excellent! Enjoyed his humble attitude. Need more sales reps like him. No pressure sales pitch, just enjoyed talking with him and we got Mr. Green was excellent! Enjoyed his humble attitude. Need more sales reps like him. No pressure sales pitch, just enjoyed talking with him and we got a great van! More

Treated kind and professional I really love the vehicle, and there was not a problem getting the vehicle of my choice. I was treated kind and professional. Really aimed to please I really love the vehicle, and there was not a problem getting the vehicle of my choice. I was treated kind and professional. Really aimed to please More

Good salesmanship , friendly and HONEST.. Dustin Johnson acted in a courteous and knowledgeable manner, providing us with all the answers and concerns we needed to make this major purchase.. Dustin Johnson acted in a courteous and knowledgeable manner, providing us with all the answers and concerns we needed to make this major purchase.... His job performance is commendable and I will recommend Mr. Johnson to my friends and neighbors as the man to talk to when buying a new automobile..... Sincerely, Wade Moore A satisfied customer... 2016 Dodge Dart Owner. More

Outstanding Experience Everyone was very friendly and wonderful. Chris was an outstanding sales representative and was very knowledgeable and helpful. Darnell made the finan Everyone was very friendly and wonderful. Chris was an outstanding sales representative and was very knowledgeable and helpful. Darnell made the financing process seamless. Thank you all so much for making this a great car buying experience! I will definitely be back and recommend you all to friends and family. More

Make A List and Check it Twice My car was ready when we arrived at the agreed upon time and the price we had agreed upon over the telephone was the same. However, the "financia My car was ready when we arrived at the agreed upon time and the price we had agreed upon over the telephone was the same. However, the "financial advisor" named Travis had a problem with listening and following thru. Before he got started with his paperwork, I gave him a sheet of paper with my insurance agent's contact information. I explained to him that I wanted the car put on my policy. The way I remember it is that he said, "OK," and then put my sheet of paper on the bottom of the pile of his papers. He then proceeded to try to sell me GAP insurance, $600, and a warranty extension for $2100. That was Friday afternoon. On Monday, I got a call from my agent. The dealer had just called her and explained about the new car. She wanted to know if I did want a new car added to the policy. They sell more cars than the average person and should know that they should not have let me drive a car without insurance. Do they care? I have no way of knowing because I've not had a followup call from anyone from their agency. More

Managers in charge need to be more polite with client Don't recommend at all, guy in charge in the service department would not call me back even after various attempts of contacting him to call me back a Don't recommend at all, guy in charge in the service department would not call me back even after various attempts of contacting him to call me back and give me updates on my vehicle. He was un polite and definitely not a good costumer service dealership at all. after I finally told him that this running around and telling people that they would call them back and they never do, More

False Advertisment I called this dealership to make sure a specific car was still on the lot before making the hour drive. I spoke with a woman named Toni. She assured I called this dealership to make sure a specific car was still on the lot before making the hour drive. I spoke with a woman named Toni. She assured me that it was still there and confirmed this with the general manager. When we arrived the car was not on the lot and she in fact did not ask the general manager. I do not recommend this dealership! Apparently this is an ongoing problem. More