Deacon Jones Chrysler Dodge Jeep RAM

The had no care They told me that they would be able to look at my car then hours later no call i called to not even get to speak to service for them to have a Secret They told me that they would be able to look at my car then hours later no call i called to not even get to speak to service for them to have a Secretary tell me it would be late monday they should have told me that when i had my car towed there....ive been bring my 200 there since i bought it everytime i got my oil changed they were supposed to rotate my tires never ever once did they do found out from another decon jones service dept so in a tear and a half i needed new tires beacuae of that... More

I have cold air!! Whenever I need to come in, they are very accommodating at Deacon. They offer a ride if you need to leave your car. Every one is friendly and respect Whenever I need to come in, they are very accommodating at Deacon. They offer a ride if you need to leave your car. Every one is friendly and respectful. They offer coffee, tea, juice, water, biscuits. The waiting area is very comfortable chairs, a tv, good lighting. The bathroom is very clean. Every thing is explained so that I understand. I have been coming to Deacon for 8 years now. I would certainly recommend them More

Oil change, tire rotation and inspection Customer service was great. My brother & I DID observe that salesmen (all men) didn’t bother to speak unless we spoke them first and then they barely Customer service was great. My brother & I DID observe that salesmen (all men) didn’t bother to speak unless we spoke them first and then they barely acknowledged us if at all. Sales persons could learn lessons on making services customers feel welcome More

Dealership Review Purchase a 2018 Renegade in Feb. Started to have problems. Traded for a 2018 Compass on Sept. 29th. 5th vehicle from this dealership. Cody Dale rus Purchase a 2018 Renegade in Feb. Started to have problems. Traded for a 2018 Compass on Sept. 29th. 5th vehicle from this dealership. Cody Dale rushed us thru the financial part. Stated had other customers waiting in other building. Very unprofessional. More

Service was great and I would recommended Deacon Jones to anyone looking for a great dealership to do business with. Service was awesome and so was Varry was great and I would recommended Deacon Jones to anyone looking for a great dealership to do business with. Service was awesome and so was Varry More

Always wonderful Everyone is always friendly ! Everything is done in a very timely manner Great people to do business with !! Been a customer for about 35 years Everyone is always friendly ! Everything is done in a very timely manner Great people to do business with !! Been a customer for about 35 years More

Pulled codes w/out testing the battery Went in because I got a dash warning that the stop/start program needed service. Told me I’d have to come back or leave it with them because it was th Went in because I got a dash warning that the stop/start program needed service. Told me I’d have to come back or leave it with them because it was throwing a “lot” of codes. I told them at the beginning I thought it was the battery because the start/stop had stopped cutting in weeks earlier. They apparently didn’t test the battery because when I left with an appointment for two days later I stopped at Advance and had the battery tested. It was all but dead. New battery. No more problems. Hmmm. Guess it wasn’t an EMS... I think that’s what he said. I was so mad I don’t quite remember. More

Sales Manager was not a man of his word!!! I am a car guy, and have bought at least 50 new cars since the early 80s.. And because I'm often looking for a very specific car, I have bought from I am a car guy, and have bought at least 50 new cars since the early 80s.. And because I'm often looking for a very specific car, I have bought from many dealers east of the Mississippi. What started out as a good relationship on the first car I bought in 2016 and having it shipped 300 mi., I followed-up with and ordered a second car in 2018 from this dealership. This purchase was a complete opposite. Because the car was a extremely limited edition, I worked out a verbal agreement with the sales manager that he could showcase my car on the dealer showroom floor for as long as he specified under 3 conditions, that he first put a clearcoat protection on the entire car, rope the car off, and tint the windows. He replied that he would do all three if he could keep the car for 2 weeks. Even before the car was on the floor, he reneged on putting the clearcoat on the entire car. I acquiesced and we then agreed to do just the clearcoat on the front clip. Even after changing the original agreement, the only thing he did that he agreed to was tinting the windows. The car was on the showroom floor within an hours of delivery to the dealership, no clearcoat and not roped off. When the car was delivered to Florida, I discovered a mini-bra clearcoat had been installed. When I called him, he said to take to a local installer and send him the bill. So, I had the full clearcoat installed on the front clip and sent him the bill on June 22. To-date, no reimbursement! I've called the dealership multiple times, too many times to, left a multitude of voice mail messages, and received a multitude of excuses. They now no longer put my call through, today stating "He's busy and can't take your call." What's interesting, I was already talking to him about ordering a 2019 and trading in the first car I bought from this dealership. Fortunately, I had made the decision not to order and give them a deposit until the clearcoat issue was resolved. So, it appears like Deacon Jones Dealerships are just like the other big multiline dealerships. DO NOT TAKE THIS DEALERSHIP AT THEIR WORD. GET EVERYTHING IN WRITING, OR BETTER YET, GO SOMEWHERE ELSE, I AM..... More

Fast courtesy service Friendly service. Was able to fit us in the day we called. Fixed timely and everyone was nice. Pleasant waiting area. Will return with any issues in t Friendly service. Was able to fit us in the day we called. Fixed timely and everyone was nice. Pleasant waiting area. Will return with any issues in the future. More

Timely. Friendly Had to take vehicle in for a recall. They called and scheduled the appointment and when I arrived the took the vehicle in a timely manner and I was ou Had to take vehicle in for a recall. They called and scheduled the appointment and when I arrived the took the vehicle in a timely manner and I was out in no time. More