Deacon Jones Chrysler Dodge Jeep RAM

Radio install I had a new radio installed. I bought the Jeep from Deacon Jones used cars however they would not pay for the radio replacement. The navigation system I had a new radio installed. I bought the Jeep from Deacon Jones used cars however they would not pay for the radio replacement. The navigation system never worked since I purchased the jeep More

Service department visit Jason was very courteous and professional. He answered my questions and carefully listened and noted any concerns I had. And that is all for now. Jason was very courteous and professional. He answered my questions and carefully listened and noted any concerns I had. And that is all for now. More

Shady/overpriced Asked for a oil change only and gave me a tire rotation and tried to charge me for it...also over priced me on another job that cost me a $100 at anot Asked for a oil change only and gave me a tire rotation and tried to charge me for it...also over priced me on another job that cost me a $100 at another mechanic..they wanted to charge me $387 because they mechanic are "Chrysler certified" becareful when u get work done there More

1st impressionas are not everything After being disappointed by several other dealerships in the Wilmington area, we decided to visit Deacon Jones. It was a pleasant experience and we di After being disappointed by several other dealerships in the Wilmington area, we decided to visit Deacon Jones. It was a pleasant experience and we did purchase a new Chrysler Pacifica. The price was good except for the additional warranty we were forced to purchase for $2000. This is not an optional warranty. Months in, we needed service to fix a light and a scratch. The scratch was "covered" under that non-optional warranty but they refused to repair. Actually they kept the van for almost 3 months and forgot to service it. That mechanic was fired, says the manager. Now a year later, they over charged for an oil change... almost $200 and seven showed which brand oil and filter they used. Advanced auto sells it for $42. So how does an oil change cost $150+ for 20 minutes work? This dealership prides on giving a great first impression to make the sale and quietly rips off their customers when they make you pay for a warranty they do not actually honer. The manager Bruce, is a liar and plays the sympathetic very well. Always buy German!, pay more... it's worth it. More

Great job. I love going Deacon Jones because the people is great and the service is wonderful and the cars are always great. I come from Durham for the cars and I love going Deacon Jones because the people is great and the service is wonderful and the cars are always great. I come from Durham for the cars and the service. More

Ruth was awesome I had the best experience I’ve ever had when buying a new vehicle. Ruth stayed late and worked hard to accommodate my needs when purchasing a new truc I had the best experience I’ve ever had when buying a new vehicle. Ruth stayed late and worked hard to accommodate my needs when purchasing a new truck. Which says a lot considering I love gm trucks and bought a new ram More

Came through after all I began attempting to purchase a truck a few weeks ago and walked away from a deal. Bruce called today (12/14/18) and informed me that I could buy th I began attempting to purchase a truck a few weeks ago and walked away from a deal. Bruce called today (12/14/18) and informed me that I could buy the truck for my original deal and we agreed on terms. Thanks for doing the right thing, Bruce. More

Good Day for Oil Change Folks at Deacon Jones always get me in the door and out in good time. They do a Great Job taking care of my JEEP and Care about any needs that go alon Folks at Deacon Jones always get me in the door and out in good time. They do a Great Job taking care of my JEEP and Care about any needs that go along with that. They have my business and I Preciate them, A Lot. They will also service my other JEEP that my daughter drives and I count on them to take care of her. Thank You!!! More

Motor replacement Needed We took the Jeep in because it was using about a quart of oil every 500 miles when driven on a trip (this was at 16000 miles). We did oil consumption We took the Jeep in because it was using about a quart of oil every 500 miles when driven on a trip (this was at 16000 miles). We did oil consumption test and everything they asked us to, but still could not get the problem resolved. Finally, at about 31000 miles they finally decided to replace the motor. It took 1 month to get the motor replaced. Jason was the only one who listened and tried to help. If you would like more information, feel free to call me at 919-779-1365. Regards, Donnie Thompkins More

Great service Quick and easy everyone did a great job, got me in quick and didn’t have any problems. Don’t know what else to say Quick and easy everyone did a great job, got me in quick and didn’t have any problems. Don’t know what else to say More