Deacon Jones Chrysler Dodge Jeep RAM

Please AVOID this Dealership at all costs! My Aunt has been sold 2 vehicles with issues. First one 2 1/2 yrs. ago , they NEVER disclosed this vehicle was involved in an accident. 2 yrs. later My Aunt has been sold 2 vehicles with issues. First one 2 1/2 yrs. ago , they NEVER disclosed this vehicle was involved in an accident. 2 yrs. later while finding out how much the car was worth, we find out this information through Car-fax. After being confronted we were told that the dealership didn’t used ca-fax back then. That they used a different Car report company, and that the accident didn’t show up in it. That this was the reason for not disclosing the accident the car was involved. So, I asked for the name of “this other” company the used. I researched it pay a fee to get the car report, and boom! guess what? The accident showed up as well on this car report. Now the “it was not listed on the car report we used if so, I would have told her” TO ah! Since is there I did let her know, I would have seen it and told her.” I HAVE JUST CATCH HIM IN A LIED. After this, my Aunt didn’t trust keeping this vehicle anymore and have lost trust in DeaconJones Dealership(mind you this was the 3rd vehicle my aunt had purchased from DeaconJones) At this point the Supervisor and sells person Micheal Reeves “tried” to rectify the situation. Offered a 2021 Nissan Altima at a “good” price and had her trade in her other vehicle. Not even 5 months after this Nissan started making weird noises in the in the engine area and when the AC was turned on. She took it into the dealership and was told this is “normal” she kept driving it and it got worse. Back to the dealership, this time they decided to check it out. Some parts were replaced, she got over charged (bill when to insurance)m she paid the copayment. Was offered to trade in this car, she would have been in the hole $47K. Now let me tell you how DeaconJones took and wanted to keep taking advantage of my aunt…..My aunt speaks little English, has 0 knowledge of vehicles, or finances, as well as other things. She was given this “nice” pitch that “they” will help her find the vehicle she needed. Instead was taken for a ride that has caused her thousands of dollars. NO MORE! This Dealership needs to be reported to the “License & Theft Bureau” which is exactly what I will be doing. I don’t want to see older people that have a language, knowledge, or financial barrier to fall victim and be taken advantage off. My Aunt gave them multiple chance to rectify this problem of deception, or as they put it ‘an oversight” however, to rectify what wrong has been done. It’s NOT by selling them a more expensive vehicle in so putting them in a financial hardship. P.s. there is more to this story. However, I just wanted to share the main problems. So, that other people that are thinking of going to this dealership DeaconJones to purchase their “dream’’ for retirement or everyday car KEEP driving by. Go to a different dealership, where you will not be taken advantage of. Best of luck. More

Nice people. Windshield wipers were not attached. Passenger door switch was broken. Nice truck though. The starter switch has an issue. They did not do their 110 Windshield wipers were not attached. Passenger door switch was broken. Nice truck though. The starter switch has an issue. They did not do their 110 point inspection or whatever they said they do. More

I was treated with respect and never pressured into a sale. Anthony went out of his way to get my new Grand Cherokee prepped for taking home. sale. Anthony went out of his way to get my new Grand Cherokee prepped for taking home. More

Very fast to react for getting me a spare tire for my truck that was not on truck at time of purchase. They delivered tire to me at home since I live one hour away from dealership. Excellent dealership t truck that was not on truck at time of purchase. They delivered tire to me at home since I live one hour away from dealership. Excellent dealership to work with when making a purchase of vehicles. More

In and out on time with no issues as promised Great Job Brian!! and Tech. Brian!! and Tech. More

The staff and everyone involved in my purchase were very professional and extremely polite. Engaged in conversation, asked me questions, and bent over backwards to work with me. I’d highly recommend Deacon professional and extremely polite. Engaged in conversation, asked me questions, and bent over backwards to work with me. I’d highly recommend Deacon Jones. More

Service department was friendly and kept me informed of the time it would take to get my vehicle diagnosed, parts ordered, and repairs completed. Cost came in less than quoted amount. the time it would take to get my vehicle diagnosed, parts ordered, and repairs completed. Cost came in less than quoted amount. More

Service advisor was friendly and helpful. Answered questions and kept me informed on status of my truck. Answered questions and kept me informed on status of my truck. More

Awesome dealership they really treat you like family they listen to your concerns and make sure you’re happy before you leave listen to your concerns and make sure you’re happy before you leave More

Always helpful and efficient. Service department personnel friendly and get you in and out in a timely manner Service department personnel friendly and get you in and out in a timely manner More