Deacon Jones Auto Park

Worst Ever Worst experience I have ever had with any company. The dealership called me 3 times during the week to setup and confirm a Saturday appointment. They Worst experience I have ever had with any company. The dealership called me 3 times during the week to setup and confirm a Saturday appointment. They also emailed me twice. I confirmed via text with Melinda the day before the appointment as well. I drive over an hour at 9am Saturday morning. When I walk in the office I tell the gentleman I was there to test drive the Black 2010 Tahoe. He responds that he sold it the previous day. After telling him that it would have been nice to have been notified before my 2 hour round trip. He then said well what can i do I sold it at 7pm last night, I then mentioned the numerous calls confirming the appointment and stated that canceling it should have been dealt with the same intensity. He then said well Melinda was suppose to call everyone; which this statement did not make any sense if he sold it at 7pm (the time his lot closes on Friday nights) and I was there at opening. He then began to just blame Melinda. He then asked if I wanted to see another Tahoe, which was the same price and had 68,000 more mile on it. I declined and left. He never apologized he just past blame. I then text Melinda with no response of course. I finally was contacted by the sales manager at their main lot after responding to an automated email, the first person to apologize and acknowledge the issues. The car was finally removed a week after they supposedly sold it, I question whether they ever had it to start with, it was $3K off the KBB value and they have two others on the same lot with 68k plus miles for the same price. I believe they just had it to get people on the lot....... 2 Hours of driving wasted. More

I'm hoping it was just a bad day in GM service Dropped my truck off Friday night to be serviced Saturday - oil change, tire rotation & general "look over" before heading out o f state on business. Dropped my truck off Friday night to be serviced Saturday - oil change, tire rotation & general "look over" before heading out o f state on business. When I picked my truck up Saturday, the service advisor told me everything looked good, but when I started the truck, the Service Traction Control and Service Stabilitrac warnings were on. When I told the service advisor, he said "All we did was change the oil and rotate the tires, it wasn't anything we did." He didn't offer to check if there was something knocked loose or if it was even safe to drive! I asked if they could look at it, and he said "If you leave it, we might be able to look at it tonight." Leaving it was not an option as I was leaving the state the next day, so I asked "Will it be okay?" and he said "It should be." He offered nothing additional, just that it "should be" okay... LOUSY customer service! Now, I'm in Georgia and my truck is decidedly NOT right. the traction control is definitely out of whack - if I am not very careful accelerating, the tires spin, if I am in a turn, the truck will slide out to the side! I am not very pleased, to say the least. I left a voicemail with the service manager, but it's Memorial Day weekend, so I don't expect to hear from anyone until Tuesday, at least, if at all. If they do contact me, I'll update to reflect whatever takes place, but for now, their service department is not recommended. ***BTW: The tires have 4 different air pressures. I'm pretty sure that's not right! More

Great experience; great deal!! Great service and deal from Deacon Jones!! The sales guy was awesome. We were there late on a holiday but he never made us feel pressured or rushed an Great service and deal from Deacon Jones!! The sales guy was awesome. We were there late on a holiday but he never made us feel pressured or rushed and even took the time to help us through our onstar setup. We felt appreciated and taken care of; we would definitely buy from there again! More

Amazing Both Tanner And Neil were very polite and under stood what we needed to look at to fit our budget. Willing to work with us to achieve the car we were Both Tanner And Neil were very polite and under stood what we needed to look at to fit our budget. Willing to work with us to achieve the car we were looking for.I would come by here to purchase in the future with out a dought thank you both for help. Thank you Robert Hobbs. More

I been buying my Trucks and Cars from Deacon Jones for the past 6 years. The salesman Casey Johnson and Tim Murray have always did right by me and my family. I just finished buying a Silverado 2014 and lo the past 6 years. The salesman Casey Johnson and Tim Murray have always did right by me and my family. I just finished buying a Silverado 2014 and love the truck. They even gave me a great price for my trade in. I would rather deal with them than any dealership or even body shop around. I know I can trust Ken Jones and the rest of the staff of Deacon Jones. They also repaired my Chevrolet Avalanche when someone cut me off driving across the road. Even when the other person's insurance company stopped my rental services the guys from Deacon Jones Body Shop and Service Dept made sure I have something to drive to work. -Gary Langston More

My experience was amazing. The friendliness and the courtesy that was extended to me was unforgettable. I love my new car and would highly recommend anyone to visit this dealership. My salesperson was courtesy that was extended to me was unforgettable. I love my new car and would highly recommend anyone to visit this dealership. My salesperson was the best. More

I was more than satisfied with my experience at Deacon Jones. Every single person I came into contact with was extremely polite and well spoken. I absolutely will recommend this dealership to my friends Jones. Every single person I came into contact with was extremely polite and well spoken. I absolutely will recommend this dealership to my friends. The brothers Lambert deserve a raise! :) More

We were very pleased with the customer service and sales department at Deacon Jones Auto Park. Each staff member that we met was friendly, informative and very helpful. Great experience! department at Deacon Jones Auto Park. Each staff member that we met was friendly, informative and very helpful. Great experience! More

I purchased a 2013 Chevrolet Silverado crew cab LT.The salesman(Brent Lambert) was very professional and made my purchase a great experience.Neil Lambert the sales manager was very helpful also salesman(Brent Lambert) was very professional and made my purchase a great experience.Neil Lambert the sales manager was very helpful also More

I feared I would be working with some high pressure salesman, but to my surprise, I did not feel pressured at all. Calif was extremely respectful and pleasant to work with. Neal Lambert and Darnell h salesman, but to my surprise, I did not feel pressured at all. Calif was extremely respectful and pleasant to work with. Neal Lambert and Darnell helped to wrap up the sale and I couldn't be happier with my new Buick Verano, nor could I be happier with my purchasing experience. Calif has also been excellent with following up with me after the sale. I have never had a car salesman do that before. I would buy more cars from this dealership, and I would definitely recommend this dealership to anyone looking for a smoothe and pleasant transaction. Thanks again. More