Deacon Jones Auto Park

False Advertisment!!!!! Deacon Jones has a $5000 price match guarantee, that if you bring them a written offer from another dealer with the same vehicle and trim levels and Deacon Jones has a $5000 price match guarantee, that if you bring them a written offer from another dealer with the same vehicle and trim levels and options that they will match it or beat it. So I found one and I brought them a better offer from another dealer than what they were offering. The only difference was the other truck had more expensive mirrors on it than the one deacon jones had at there dealership. Same color, same truck, same trim level. So I asked the sales manager can they match or beat it and he said no its not the same truck because it has the extra mirrors on it. I said the mirrors are just and option, its the same truck with same trim level and color. He said he could not match it so I asked him about the $5000 they are supposed to give you if they cant match or beat the price. He said he couldn't do it so I said that you shouldn't advertise it if you can honor it. Then he told me that we have the right to refuse business to anyone. I said I bet you do when you have to pay out of your pocket. DONT TRUST THESE PEOPLE AT DEACON JONES DEALERSHIP IN SMITHFIELD. THEY ARE LIARS!!!!!!!! More

Will never buy another car from Deacon jones ever again Jessica was great and came in on her day off but this issue took too long to resolve. I was lied to and not taken care of as a customer I will not r Jessica was great and came in on her day off but this issue took too long to resolve. I was lied to and not taken care of as a customer I will not return to any Deacon Jones ever. I have a brand new 2015 Chevy Tahoe and it has been broken since they tried to put tow hooks on the truck. They weaseled me out of $1000 and so much more. No faith in the m and horrible customer service. RIP Deacon Jone because they are running your business in the ground. More

Nightmare I have lost all faith in auto dealerships after my experience there. Maybe it was just an isolated incident. Either way, the idea that I now feel doop I have lost all faith in auto dealerships after my experience there. Maybe it was just an isolated incident. Either way, the idea that I now feel dooped by a car salesman, which I almost swore wouldn't ever happen to me, leaves a very bad taste in my mouth. I thought that I was purchasing my 50th birthday dream car, but it has turned out to be a nightmare. Now I don't love my car. I thought I would! More

GREAT Experience and customer service! We had been searching for a few weeks and dealing with different dealerships to try and find the exact deal we were looking for. I called Deacon Jone We had been searching for a few weeks and dealing with different dealerships to try and find the exact deal we were looking for. I called Deacon Jones and spoke with Tony who within minutes located the exact car we were looking for and had it on his lot within 24hrs. The next day we were in our new car and settled on price point that we were extremely comfortable with! Thank you so much for all of your hard work and dedication to making us very satisfied customers! Tony was great and will work hard to get you the deal you need. I highly recommend him if you are looking for a new car! More

Great customer service I bought a brand new truck from Deacon jones GM. My sales man was Casey Johnson he was very polite and knowledgeable about the trucks. I told him exac I bought a brand new truck from Deacon jones GM. My sales man was Casey Johnson he was very polite and knowledgeable about the trucks. I told him exactly what I wanted and he didn't try to sell me anything but what I wanted. I will be back whenever I need another car. Thanks Casey and Deacon. More

Worst Ever Worst experience I have ever had with any company. The dealership called me 3 times during the week to setup and confirm a Saturday appointment. They Worst experience I have ever had with any company. The dealership called me 3 times during the week to setup and confirm a Saturday appointment. They also emailed me twice. I confirmed via text with Melinda the day before the appointment as well. I drive over an hour at 9am Saturday morning. When I walk in the office I tell the gentleman I was there to test drive the Black 2010 Tahoe. He responds that he sold it the previous day. After telling him that it would have been nice to have been notified before my 2 hour round trip. He then said well what can i do I sold it at 7pm last night, I then mentioned the numerous calls confirming the appointment and stated that canceling it should have been dealt with the same intensity. He then said well Melinda was suppose to call everyone; which this statement did not make any sense if he sold it at 7pm (the time his lot closes on Friday nights) and I was there at opening. He then began to just blame Melinda. He then asked if I wanted to see another Tahoe, which was the same price and had 68,000 more mile on it. I declined and left. He never apologized he just past blame. I then text Melinda with no response of course. I finally was contacted by the sales manager at their main lot after responding to an automated email, the first person to apologize and acknowledge the issues. The car was finally removed a week after they supposedly sold it, I question whether they ever had it to start with, it was $3K off the KBB value and they have two others on the same lot with 68k plus miles for the same price. I believe they just had it to get people on the lot....... 2 Hours of driving wasted. More

I'm hoping it was just a bad day in GM service Dropped my truck off Friday night to be serviced Saturday - oil change, tire rotation & general "look over" before heading out o f state on business. Dropped my truck off Friday night to be serviced Saturday - oil change, tire rotation & general "look over" before heading out o f state on business. When I picked my truck up Saturday, the service advisor told me everything looked good, but when I started the truck, the Service Traction Control and Service Stabilitrac warnings were on. When I told the service advisor, he said "All we did was change the oil and rotate the tires, it wasn't anything we did." He didn't offer to check if there was something knocked loose or if it was even safe to drive! I asked if they could look at it, and he said "If you leave it, we might be able to look at it tonight." Leaving it was not an option as I was leaving the state the next day, so I asked "Will it be okay?" and he said "It should be." He offered nothing additional, just that it "should be" okay... LOUSY customer service! Now, I'm in Georgia and my truck is decidedly NOT right. the traction control is definitely out of whack - if I am not very careful accelerating, the tires spin, if I am in a turn, the truck will slide out to the side! I am not very pleased, to say the least. I left a voicemail with the service manager, but it's Memorial Day weekend, so I don't expect to hear from anyone until Tuesday, at least, if at all. If they do contact me, I'll update to reflect whatever takes place, but for now, their service department is not recommended. ***BTW: The tires have 4 different air pressures. I'm pretty sure that's not right! More

Great experience; great deal!! Great service and deal from Deacon Jones!! The sales guy was awesome. We were there late on a holiday but he never made us feel pressured or rushed an Great service and deal from Deacon Jones!! The sales guy was awesome. We were there late on a holiday but he never made us feel pressured or rushed and even took the time to help us through our onstar setup. We felt appreciated and taken care of; we would definitely buy from there again! More