Deacon Jones Auto Park

The service department is terrible they don't know how to diagnose a vehicle and fix it correctly I have had my truck in there 3 times for the same problem and still has not fixed they just keep throwing par diagnose a vehicle and fix it correctly I have had my truck in there 3 times for the same problem and still has not fixed they just keep throwing parts in it and hopes it fixes it now they say it need a part that is very expensive I have already spent 5,000 dollars and still not fixed More

Took car in for an oil change and safety inspection. Was told it would be two hours. Was ready in about an hour and 15 minutes(good part). Got home my husband was looking at the receipt and noticed they Was told it would be two hours. Was ready in about an hour and 15 minutes(good part). Got home my husband was looking at the receipt and noticed they put incorrect oil in car. Called them and they told me to bring car back that afternoon. They corrected, as far I know. It was raining all day so I didn't check around the car until the next day and noticed I was missing a cap on one of my tires.(didn't inform Deacon Jones of this part) More

I am owe a gap refund and I have called and no one returns my phone calls. I purchased in December and I still don't have my refund yet. Why do it take so long to refund my money returns my phone calls. I purchased in December and I still don't have my refund yet. Why do it take so long to refund my money More

The service dept never called us back regarding needed repairs to our vehicle; we waited a week, and that's we had to call in for an update repairs to our vehicle; we waited a week, and that's we had to call in for an update More

I had an incredible experience with the staff at Deacon Jones. Douglas Hodges and Cody Dale were on it. They made sure we were able to pick out the car of our choosing as well address our many options and Jones. Douglas Hodges and Cody Dale were on it. They made sure we were able to pick out the car of our choosing as well address our many options and the features we would like. If it didn't have it they were willing to find it. Very courteous and genuine with the level of service provided. The wife was very pleased. Thanks again Douglas and Cody. We'll be back More

Everyone was very professional. We had a great experience with everyone. I would highly recommend them when your are purchasing a vehicle. We had a great experience with everyone. I would highly recommend them when your are purchasing a vehicle. More

Had a little problem with my Avalanche so I talked to Bruce and he took control to have my problem solved. He is very professional and willing to go the extra mile to help. I have always had good experie Bruce and he took control to have my problem solved. He is very professional and willing to go the extra mile to help. I have always had good experiences each time I visit Deacon Jones Team More

Arrived at 9:30 a. m. for 10:00 a.m. appt to have thermostat ($223.92) installed on 2019 Acadia. At 11:40 a.m.told cost over $1000.00 and approximately 2 hrs. labor. Di m. for 10:00 a.m. appt to have thermostat ($223.92) installed on 2019 Acadia. At 11:40 a.m.told cost over $1000.00 and approximately 2 hrs. labor. Did I want it done. At 5:00 p.m. job was completed. Not Happy!! More

2 weeks after my oil change the oil filter came loose and had to go and get more oil and a oil change on a sunday after. called dealership and got bounced around and was told by people on phone that there wa had to go and get more oil and a oil change on a sunday after. called dealership and got bounced around and was told by people on phone that there was nothing they can do for me, 2 days later the service advisor I had for my car and asked for the bill for my oil change and sent pics. still never heard from dealer, the technician never tighten up my filter if I didn't notice it .iall the oil would have drain all out and would require a new engine. still no reply or refund from the service techncians mistake More

Thank you for another great experience at your dealership in Smithfield! Johnathan was an awesome salesman. He greeted me at the front door. I was so impressed with his salesmanship, knowledge, and service. in Smithfield! Johnathan was an awesome salesman. He greeted me at the front door. I was so impressed with his salesmanship, knowledge, and service. He was a fine young man. I also dealt with Tim in the shop. He was awesome, too! There were a few things he took care of there with my jeep. He was so helpful, too. Darnell did all the paperwork and sure was knowledgeable. She explained things to me as she finalized my sale. I give all three of them a 100% rating. 🤗 More