Shottenkirk Ford - Service Center

I am very impressed with and have had nothing but positive experiences with the service department, Even when my car wasn't fixed at the time of my appointment the service department made the time a positive experiences with the service department, Even when my car wasn't fixed at the time of my appointment the service department made the time and effort to communicate with me and drive over 50 miles one way to come pick up my vehile when they could have easily told me I would just have to bring it back! My vehicle was fixed and delivered back within the time frame that they told me it would be. I am so impressed with the communication and service. More

Took almost 2 hours for a 10 minute oil change. Won’t be going back. Won’t be going back. More

Because of an unforeseen accent I had to purchase the car the dealership was very good and working with me on every aspect of it the dealership was very good and working with me on every aspect of it More

Very helpful and service oriented! Extremely friendly and down to business! I highly recommend DeYarman Ford! We’ve been buying Fords for over 40 years! Extremely friendly and down to business! I highly recommend DeYarman Ford! We’ve been buying Fords for over 40 years! More

GREAT service. Found out that I really should make an appointment to avoid a wait. I arrived before they were really even open. But, had to wait 1 1/2 hrs. to get m Found out that I really should make an appointment to avoid a wait. I arrived before they were really even open. But, had to wait 1 1/2 hrs. to get my car serviced because appointments came first. MY BAD! Everyone was very gracious however. More

Good great excellent superior great servive quick clean nice area pronpt service knowledgable articulate genuine. nice area pronpt service knowledgable articulate genuine. More

Grear and nice service. Clean and efficient. Courteous staff Great location and area. Always a pleasure. Clean and efficient. Courteous staff Great location and area. Always a pleasure. More

I tried to get an express oil change. I was told it would not take too long. After 45 minutes, they had not done anything so I left without getting anything done. I was told by an empl I was told it would not take too long. After 45 minutes, they had not done anything so I left without getting anything done. I was told by an employee that they had a tire special, so they were busy doing tires first. More

I was purchasing a new car due to something of an accident that was not their fault they really helped me in doing everything they could and it was very nice and great to deal with them all accident that was not their fault they really helped me in doing everything they could and it was very nice and great to deal with them all More

I purchased 6 discounted oil changes when I bought my truck from Deyarman. When I went in for the last of my 6 oil changes, I was told that I didn't have any oil changes remaining, but I knew I had 1 lef truck from Deyarman. When I went in for the last of my 6 oil changes, I was told that I didn't have any oil changes remaining, but I knew I had 1 left. At each of the last three oil changes, this issue has come up and I always had to go and get my paperwork to show them that they were wrong. Two oil changes ago they told me they had a new computer program and all of the pre-paid service changes had not transferred correctly. During the oil change, the Service Department saw that my tires were not wearing evenly and so they did some additional inspection and found that I needed some front-end parts. The cost was estimated to be about $1100. I decided to set up an appointment to get the front-end work done and also take advantage of a tire special that they were going to have the following week and replace all 4 tires. Later that day, I was called and told that my extended warranty would probably cover the front-end work. During that conversation, I made the comment that I probably should go ahead and get fuel filters changed if I wasn't going to have to pay for the front-end work, but I didn't say to do it because we weren't sure that the front-end was going to be covered just yet. So, I took my truck back on the following Tuesday to get the front-end work and the new tires and I was told that Ethos had approved the work under warranty. The fuel filters were not discussed before I left the dealership. I didn't receive a call about the truck being done late in the afternoon, so I just caught a ride with my wife to the dealership when she went into town. I was told that the truck was done but the paperwork wasn't finished, and the warranty work needed another signature before the vehicle could be released. So, I then was told that I would be called the next morning as soon as the sign off took place. Shortly after 12 noon, I called to see why I hadn't been called yet and got no answer so I left a message. Two hours later I called again and ended up leaving another message. I waited about 15 minutes then asked my wife to just take me to the dealership. When I arrived, they apologized for not calling but they were still waiting for a signature! I was told that they would release my truck since everything showed that the warranty work was approved. I was told that the oil change expense was erased but then I saw that they changed the fuel filters, and that $314 expense was added to my tire bill. After a brief discussion over that, I let that issue go because I was going to get the filters changed elsewhere soon anyway and I could understand how it got mixed up in the earlier conversations. Then came the paperwork, nothing simple about that! The only way I knew what my total was, was a note in the lower left corner on one of the pages. The paperwork showed my total to be about another $900 but they said that wasn't right. They said their system just makes them do it that way. I am glad that my prepaid oil changes have been completed so that I can go elsewhere, except for my warranty work. My issues with this dealership and their service department issues over the years have worn me out! More