Shottenkirk Ford - Service Center

Was satisfied with concern for my visit & willingness to help me with my problem. Problem was not resolved after taking back the second time help me with my problem. Problem was not resolved after taking back the second time More

The problem was not resolved! However, Chris took an interest in my issue by taking a "test drive" with me, visiting with his technician and service manager. My wife could not However, Chris took an interest in my issue by taking a "test drive" with me, visiting with his technician and service manager. My wife could not drive due to a medical condition. The ride from the dealership to my home was most appreciated as well as the dealership dropping of the vehicle following the work. I fail to understand how the aluminum frame on the 2022 F-150 can be causing the noise within the cab. If that is true for my truck, it seems that would be true for all 2022 F-150s. I understand that locating the noise is a challenge as it is intermittent; however, it is none the less very annoying when it happens. More

DeYarmann Ford in Indianola, IA made the whole buying process quick and easy. i recommend them.. process quick and easy. i recommend them.. More

They were very helpful. The only item I would have liked explained as to why there were pictures taken of my vehicle before it was serviced. The only item I would have liked explained as to why there were pictures taken of my vehicle before it was serviced. More

The dealership was clean and orderly , I was greeted was taken care of. It was a good experience. taken care of. It was a good experience. More

Went in with a problem, was kept informed with what was going on. Problem was not resolved, was told a module need to be updated, didn't have time to do that day, will come back a later date. going on. Problem was not resolved, was told a module need to be updated, didn't have time to do that day, will come back a later date. More

James S. was always always kind with me over the phone and never impatient or pushy. was always always kind with me over the phone and never impatient or pushy. More

They quickly got us in and out. You shouldn’t require people to write more than they want to. You shouldn’t require people to write more than they want to. More

Good service manager I worked with. Would prefer getting an honest reply of what needs repaired. Took it to my trusted mechanic and there were two things on the list that he was not sur Would prefer getting an honest reply of what needs repaired. Took it to my trusted mechanic and there were two things on the list that he was not sure why they were on there and some that could wait. More

I would like to speak to the location manager. .. It was a very rude and unprofessional interaction with the service department. So much so I will not be looking to this dealership for my next veh .. It was a very rude and unprofessional interaction with the service department. So much so I will not be looking to this dealership for my next vehicle purchase. More