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DeVoe Cadillac - Service Center
Naples, FL
105 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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105 Reviews of DeVoe Cadillac - Service Center
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March 27, 2022
I leased my XT 5 in May of 2020. It has been in service 9 times for the same issue. The camera and now the dashboard. I was told they can’t do anything about it because it isn’t acti It has been in service 9 times for the same issue. The camera and now the dashboard. I was told they can’t do anything about it because it isn’t acting up when I bring it in. Steve, the manager watched numerous videos and looked at a lot of pictures I have showing them what the problem is but still they can’t do anything. I’m putting out all this money for what is supposed to be a higher standard vehicle. I was told they would let me out of my lease early, because resale for used cars was excellent but they didn’t think they could get me into another vehicle. Great customer service guys. You want to take my car back then sell it to the next sucker knowing all the issues it has. Do yourselves a favor. Stay clear of Devoe Cadillac in Naples. More
by PS54
Employees Worked With
Steve, Karina,
September 08, 2021
Absolutely horrific service department. They will do everything in their power to up charge you. I have had multiple poor experience's with the service department over the years, but now they refuse to everything in their power to up charge you. I have had multiple poor experience's with the service department over the years, but now they refuse to address and fix a factory authorized air bag recall! Let me re state that, because this is important, FACTORY AUTHORIZED RECALL. Doesn't sound like a company that cares about their customers or clients, does it? Don't let this be you....or your children. More
by MICHAEL
Employees Worked With
Service department
September 24, 2020
The service department is atrocious. Don't go to Devoe. Love my Escalade, but the service department preys on seniors. I would definately try a different dealership Love my Escalade, but the service department preys on seniors. I would definately try a different dealership More
by MICHAEL
Employees Worked With
John Mullen
December 27, 2019
Maintenance Service I had normal routine service performed on my vehicle. There is no need to say any more. The service writeup people were friendly and I have no compla I had normal routine service performed on my vehicle. There is no need to say any more. The service writeup people were friendly and I have no complaints. More
by XT 5
Employees Worked With
N/A
December 21, 2019
Service is always thoughtful, timely, and excellent. Service advisor is excellent. It is lovely to deal with the same person year after year. Service is excellent. Ride home & back is always very very Service advisor is excellent. It is lovely to deal with the same person year after year. Service is excellent. Ride home & back is always very very helpful. More
by screenname
Employees Worked With
Karina
December 09, 2019
Very friendly and helpful!! The assistant service manager, a woman, was very nice and helpful!! Loved relaxing with a nice Vanilla Latte. Grear customer service!! manager, a woman, was very nice and helpful!! Loved relaxing with a nice Vanilla Latte. Grear customer service!! More
by MissPublix
Employees Worked With
Service assistant manager
December 06, 2019
Quick polite service. Always a friendly atmosphere where I don’t feel pressured to have work done that is not needed. John even turned the TV to the station that carried the Ohio State football game! I don’t feel pressured to have work done that is not needed. John even turned the TV to the station that carried the Ohio State football game! More
by Virg72
Employees Worked With
John Mullen
December 03, 2019
Warranty work on 2016 Excalade Very friendly and knowledgeable service advisor and loaner car personnel. Glad a loaner car was offered and helps make service easy to schedule. Goo Very friendly and knowledgeable service advisor and loaner car personnel. Glad a loaner car was offered and helps make service easy to schedule. Good communication with texts or email on appointment. More
by Jolstad
Employees Worked With
Jose
November 24, 2019
The service was confirmed on the date I needed. I arrived early and the vehicle was taken in immediately and was completed and washed in less time than I had been told it would take. The service rep was very early and the vehicle was taken in immediately and was completed and washed in less time than I had been told it would take. The service rep was very polite and professional. I was completely satisfied with the appointment. Joe Newell More
by Bubba
Employees Worked With
Sorry, do not remember their names
November 18, 2019
In - repaired - out - all as scheduled My tire repair was coordinated by John Millens. Check in was as scheduled - repair was done while I waited - everything handled quickly and efficientl My tire repair was coordinated by John Millens. Check in was as scheduled - repair was done while I waited - everything handled quickly and efficiently. In and out as promised. More
by jsm9105
Employees Worked With
John Millens
