DeVoe Cadillac - Service Center

The best car dealer I have ever dealt with! I have owned many different cars over my lifetime, all different brands and dealers from Colorado, Virginia, New York and Florida. Devoe Cadillac is I have owned many different cars over my lifetime, all different brands and dealers from Colorado, Virginia, New York and Florida. Devoe Cadillac is the best I have encountered. From the sale to the service department, they are great people to deal with. I highly recommend them. I have bought two Cadillacs from them since I moved to Naples and my next one will also be from them! More

Service Refused I brought my 2002 Escalade in for a brake inspection/service. I had the brake lines replaced a month prior and had some continued issues the the ABS s I brought my 2002 Escalade in for a brake inspection/service. I had the brake lines replaced a month prior and had some continued issues the the ABS system. I just moved to Naples so I took it to Devoe because they are a GM certified dealership and wanted my GM repaired by them. Scheduled the appointment, gave them my vehicle information, once I arrived I was told my truck is too old, has too many miles (160,000) and they will not be able to service my vehicle. So, instead of getting my GM repaired by a GM certified dealer, I was refused service and sent on my way with my Cadillac not having a correctly operating braking system. This order came straight from the service manager as I had the assistant phone him, I will note the also enjoyed a laugh together. VERY poor form and I will gladly take my business elsewhere while passing the word along. More

Fast and efficient Recently I made an appointment with the service department because I was concerned about my new vehicle. Upon getting to the dealership I was politel Recently I made an appointment with the service department because I was concerned about my new vehicle. Upon getting to the dealership I was politely greeted and asked to step inside to meet Jose. He was waiting for our appointment, on time and well presented. He asked about the problem, then got into the car to see the problem for himself. In seconds he had recognized that it was "operator error"-showed us the proper procedures-and we were ready to go. He did all of this without making us feel as if we were foolish for bringing in the car. Lovely! More

Typical car thieves I brought my vehicle in for a clunking noise in the rear end. (Shifting problems at low speads)... They had originally said there was nothing wrong wi I brought my vehicle in for a clunking noise in the rear end. (Shifting problems at low speads)... They had originally said there was nothing wrong with my truck and told me to test drive it with there tech.(After they had it for a week before I called). In which I did and now all the sudden there is a problem, there tech said with the transmission. But couldn't find it for himself till i drove with him. Note:(I know nothing about vehicles). The service writer Ronald then told me they would write a ticket stating the transmission was slipping which I said it was originally the rear end! (I thought)!Now the transmission has been changed and the problem still remains but worse than before!(THEY HAD MY TRUCK FOR 4 WEEKS)!!! I called to inform Devoe of the issues. We scheduled an appointment for today to take yet another test drive with (now the shop foreman) he stated yes I hear the clunk! The other service written that I was dealing with today says you may need software updates for the clunk noise to be adjusted. My opinion is they have no clue what is going on with my truck and are playing a guessing game. This is very unprofessional. I do not wish this on anyone. I will post the full report when they are finished. NOTE: The service writer Ronald was fired! More