DeVoe Cadillac - Service Center

Edward Lee was my service advisor at Devoe Cadillac, Naples, Florida. He expedited the installation of a new battery. Thanks so much to Mr Lee and the service team so that I could make my meeting. Naples, Florida. He expedited the installation of a new battery. Thanks so much to Mr Lee and the service team so that I could make my meeting. More

Last Oct wrote a letter to owner describing shabby service. Received no reply. Am now trying to schedule simple maintenance appointment. Would expect a return call within five minutes. Two hours la service. Received no reply. Am now trying to schedule simple maintenance appointment. Would expect a return call within five minutes. Two hours later, am still waiting. More

Disappointed, they worked on my car,got it back, not working properly, of course zero accountability. working properly, of course zero accountability. More

Repeated bad experiences with service department for maintenance. During the last visit, I actually started researching other brands for my next new car. I bought Cadillac for the rumored wonderful cust maintenance. During the last visit, I actually started researching other brands for my next new car. I bought Cadillac for the rumored wonderful customer service, but that hasn’t happened. More

Oil change took longer than expected. I missed my lunch break and was late getting back to work. I missed my lunch break and was late getting back to work. More

I leased my XT 5 in May of 2020. It has been in service 9 times for the same issue. The camera and now the dashboard. I was told they can’t do anything about it because it isn’t acti It has been in service 9 times for the same issue. The camera and now the dashboard. I was told they can’t do anything about it because it isn’t acting up when I bring it in. Steve, the manager watched numerous videos and looked at a lot of pictures I have showing them what the problem is but still they can’t do anything. I’m putting out all this money for what is supposed to be a higher standard vehicle. I was told they would let me out of my lease early, because resale for used cars was excellent but they didn’t think they could get me into another vehicle. Great customer service guys. You want to take my car back then sell it to the next sucker knowing all the issues it has. Do yourselves a favor. Stay clear of Devoe Cadillac in Naples. More

Absolutely horrific service department. They will do everything in their power to up charge you. I have had multiple poor experience's with the service department over the years, but now they refuse to everything in their power to up charge you. I have had multiple poor experience's with the service department over the years, but now they refuse to address and fix a factory authorized air bag recall! Let me re state that, because this is important, FACTORY AUTHORIZED RECALL. Doesn't sound like a company that cares about their customers or clients, does it? Don't let this be you....or your children. More