DeVoe Cadillac - Service Center

Always A Pleasure I have been dealing with DeVoe for over 12 years. I had a problem with a used STS I had purchased elsewhere. I had it brought in twice and it was an a I have been dealing with DeVoe for over 12 years. I had a problem with a used STS I had purchased elsewhere. I had it brought in twice and it was an anomaly, couldn't be replicated. I was in a situation with a disabled husband and two children. I need a dependable, safe car. The service mgr sent me to Galen in sales and he found me another on the spot. Rolled me out of the STS into another used car, better in mileage and warranty, with pretty much a switching of keys! Every two years I give him my preference of colors and he takes care of everything else! I'll never go anywhere or drive anything else. More

Service...Above & Beyond My Daily Driver remains my 2006 Cadillac XLR. Not Only Do I Treasure this car, but, I take Great Care in selecting those that handle it's Routine & Le My Daily Driver remains my 2006 Cadillac XLR. Not Only Do I Treasure this car, but, I take Great Care in selecting those that handle it's Routine & Less Than Routine Service Issues. While I know that my car is out of most outside of most Warranty Issues, I continue to bring this car to my Dealer (DeVoe) for any mechanical problems or to handle All maintenance because of the care that I receive. Of all the people that I work with, I consider Greg Prudente most special. Not only do I consider him a very knowledgable resource to keep my car in the best possible condition, I have found him to be truly interested in taking care of my car on a consistently personal basis, I think of him as a friend who I have worked with for many years. I would say that Greg Prudente, himself, is the primary reason that I so fully trust and have confidence in working with the Devoe dealership. More

Car lock into thief mode and fix a leaking sun roof My device was given direct attention and Vicky was great on phone , Korena is greatest truck device rep at any car dealership !! Tim help me get Tra My device was given direct attention and Vicky was great on phone , Korena is greatest truck device rep at any car dealership !! Tim help me get Transportation when my car was waiting for parts to be delivered. The DeVoe Team is heads above of anyone in the state of Florida , Marni Bennett still check up on me , I will by my next car from him only , have bought many ! thanks Michael Smith GREAT TEAM EFFORT !?????????? More

bad experience Sent car in for oil change and 2 recall items. When received car outside thermostat read a RED 50. Therefore my A/C didn't work properly. Left car and Sent car in for oil change and 2 recall items. When received car outside thermostat read a RED 50. Therefore my A/C didn't work properly. Left car and seems everything adjusted and outside temperature recorded 71 like normal the next morning. Therefore A/C worked properly. Drove car that night and friend told me my parking light did not work. This was on drivers side. This was after I received my 12 point inspection with my oil change. I called after my golf game around 3:30 the next day but service was wrapping up for the day so I can't get this fixed until my return to Naples in February. I only have less than 6 thousand miles on the car. U have more service representatives than u have service people. I may have exaggerated that statement. Ur approach to the customer is great and appreciated but the bottom line is when service is complete that car needs to be checked by that rep. To make sure everything works properly rather than just standing behind a desk and handing back my keys. Also it is a nice gesture that u wash the cars but if they are not wiped down u r giving me back a car with a lot of water spots that have dried up in the sun. Better not to wash the car if it is not done right. More

Service and repair The service people on the desk were very helpful and the mechanics did a great job. My trunk hydraulic cylinders work great now. Thank you. The service people on the desk were very helpful and the mechanics did a great job. My trunk hydraulic cylinders work great now. Thank you. More

Devoe is a good evperience for me. Starting with Karina checking me in..{.she is super!!! } and all the way through the service department I was treated very well and I would recommend Starting with Karina checking me in..{.she is super!!! } and all the way through the service department I was treated very well and I would recommend your dealership in a minute. Even when I lost a key fob the man in service department was so empathetic. I really appreciated that. My husband is disabled and when he has to accompany me for service he is treated most kindly. Thank you for all of the above. More

I went to the collision center for an estimate for damage After going to the collision center I was told I had to leave the car there and then come back the next day. I was so disappointed that they could n After going to the collision center I was told I had to leave the car there and then come back the next day. I was so disappointed that they could not help me right there but he said they don't work that way. I felt very uncomfortable and did not like his attitude. After dealing with Devoe for 25 or 30 years I thought the whole explanation was without merit. Too bad I felt this way but I do need help in repairing my SRX 2015. I caused the damage myself. All this person wanted was my insurance. and all I wanted was an estimate. I would hope this person is investigated so if you respond I will give you his name. Shirley Daugherty More

Lease renewal I took my 2013 SRX in for service and asked to speak to a leasing agent since my car would be coming off lease when I was out of state. Within minute I took my 2013 SRX in for service and asked to speak to a leasing agent since my car would be coming off lease when I was out of state. Within minutes Ron Stickel came to see me and I remembered he was the Leasing Professional I did the 2013 lease with. We talked, and within an hour I decided to purchase a 2015 XTS VSP. Another couple of hours and I drove off with the new XTS. The VSP package and the 410 HP Twin Turbo sold me on this car. Sporty drive and classic interior. The Dealership just moved into their new facility two months ago and it is also spectacular. Thanks Ron --- see you again in the future. More