DeVoe Cadillac

I leased my XT 5 in May of 2020. It has been in service 9 times for the same issue. The camera and now the dashboard. I was told they can’t do anything about it because it isn’t acti It has been in service 9 times for the same issue. The camera and now the dashboard. I was told they can’t do anything about it because it isn’t acting up when I bring it in. Steve, the manager watched numerous videos and looked at a lot of pictures I have showing them what the problem is but still they can’t do anything. I’m putting out all this money for what is supposed to be a higher standard vehicle. I was told they would let me out of my lease early, because resale for used cars was excellent but they didn’t think they could get me into another vehicle. Great customer service guys. You want to take my car back then sell it to the next sucker knowing all the issues it has. Do yourselves a favor. Stay clear of Devoe Cadillac in Naples. More

Quoted a 2022 Escalade "market price" exactly $30,000 over MSRP. Good luck keeping customers. Explanation: "That is correct. These vehicles are very difficult to locate and we are selling them fo over MSRP. Good luck keeping customers. Explanation: "That is correct. These vehicles are very difficult to locate and we are selling them for what they are currently selling for at the auctions. Some dealers have market adjustments up to $50k. Please let me know if we can assist you further, or I'll be pleased to get back into contact with you once the market normalizes. was; that's auction price." More

This dealership is GREEDY and they are opportunists. Marking their vehicles up $30k simply because they choose to and trying to compare their markup with gas and food prices. Avoid this dealership and a Marking their vehicles up $30k simply because they choose to and trying to compare their markup with gas and food prices. Avoid this dealership and any dealership like them if you have any sense at all. REMEMBER, businesses NEED CUSTOMERS in order to stay in business!!! Why allow yourselves to be ripped off with a simple term “market adjustment”? More

Absolutely horrific service department. They will do everything in their power to up charge you. I have had multiple poor experience's with the service department over the years, but now they refuse to everything in their power to up charge you. I have had multiple poor experience's with the service department over the years, but now they refuse to address and fix a factory authorized air bag recall! Let me re state that, because this is important, FACTORY AUTHORIZED RECALL. Doesn't sound like a company that cares about their customers or clients, does it? Don't let this be you....or your children. More

Bought a 2021 Escalade here despite terrible sales staff. Only game in town so to say. Scheduled 1st service, oil change, recall on airbag and needed to replace a tire with a sidewalk damage. Scheduled 3 day Only game in town so to say. Scheduled 1st service, oil change, recall on airbag and needed to replace a tire with a sidewalk damage. Scheduled 3 days in advance. They called this morning early, my appointment is for 10am, and said no loaner cars are available. So I said no problem,I’ll wait! They said no, they have to keep the car overnight. I said no. Let’s reschedule for when you have a loaner available. They said they can’t guarantee a loaner as there loaners are in short supply. They want $50 to pick it up. Lexus and Audi never charged a cent. I’ll get my tire elsewhere and change the oil elsewhere also. This dealer is a disgrace from sales to service. Avoid at all cost. PS Saved almost $150 on just the tire at a tire dealer. More

WORST car dealership ever! Service is horrible. If you have a problem, forget about getting someone on the phone. If you leave a message, they never call you back. Once they sell you the car, that is it have a problem, forget about getting someone on the phone. If you leave a message, they never call you back. Once they sell you the car, that is it! You will never hear from anyone again. I have owned many different makes of cars and this is the absolute worst. I can't wait to get rid of my car. More

By far the worst experience I have had dealing with a “finance” manger (Ken) in my 30+ new car purchases over the last few years. I would not recommend anyone to this dealership. “finance” manger (Ken) in my 30+ new car purchases over the last few years. I would not recommend anyone to this dealership. More