DeVoe Cadillac

I recently purchased a used car from DeVoe Cadillac that I saw listed on the internet and had it shipped to me. I worked with Dwight (salesperson) and Brandon (finance) and this was easily the best experien I saw listed on the internet and had it shipped to me. I worked with Dwight (salesperson) and Brandon (finance) and this was easily the best experience I have ever had buying a car (and I have bought a few). They both made the buying process smooth and easy and made me feel like a valued customer. They always answered my calls or, if unavailable, called me right back and addressed any questions/concerns I had immediately. More importantly, because I was buying this car sight unseen (except for the pictures on the internet), I put great trust that they were shooting me straight on the car, price and financing options. They 100% delivered on this trust. I love my new car and am very comfortable the agreed price was fair to both sides. I would absolutely do business with Dwight, Brandon and DeVoe Cadillac again! More

This dealership is very poor in responding to phone calls. I have made three phones calls over two day and can not get anyone to return my call The switchboard operated even hiring up on me the last calls. I have made three phones calls over two day and can not get anyone to return my call The switchboard operated even hiring up on me the last time as I tried again. I will note Devoe GMC is just the opposite . Thus I think it is a management culture problem and the owners should address More

Purchased a Lyriq a year ago. The F&I Manager talked me into Road Hazard. My car was a lemon (different story), I have called, emailed, and texted the F&I manager to kindly cancel The F&I Manager talked me into Road Hazard. My car was a lemon (different story), I have called, emailed, and texted the F&I manager to kindly cancel my Road Hazard and he wont even reply acknowledging my request. Quick and easy to sell, but an absolute ghost when you have to cancel. Not the kind of service DeVoe is known for. More

Edward Lee was my service advisor at Devoe Cadillac, Naples, Florida. He expedited the installation of a new battery. Thanks so much to Mr Lee and the service team so that I could make my meeting. Naples, Florida. He expedited the installation of a new battery. Thanks so much to Mr Lee and the service team so that I could make my meeting. More

Last Oct wrote a letter to owner describing shabby service. Received no reply. Am now trying to schedule simple maintenance appointment. Would expect a return call within five minutes. Two hours la service. Received no reply. Am now trying to schedule simple maintenance appointment. Would expect a return call within five minutes. Two hours later, am still waiting. More

I have read many of the other reviews for the dealership. I really am sorry many of them had bad experiences. Purchasing and maintaining a vehicle are both expensive and emotional experiences. My experien I really am sorry many of them had bad experiences. Purchasing and maintaining a vehicle are both expensive and emotional experiences. My experience has fortunately been all positive. I was shopping nationwide for a '23 CT4-V Blackwing with a manual transmission. Jeremiah Harrison immediately contacted me, much quicker than any other dealer. He worked with me regarding the price of the vehicle and shipping it to NC. From initial contact to finalizing the deal was less than 3 days, via email, text, and a couple of phone calls. Combined, they were satisfactory for me. The car arrived with some slight paint damage. When informed, the dealership worked with me to have it repaired at a local shop. The entire process from initial contact to repair was easy, with the longest wait being an appointment for an estimate. I have purchased other vehicles online, and they did not compare to the service I received from Devoe. I will look to them again for my future vehicle purchases. More

Disappointed, they worked on my car,got it back, not working properly, of course zero accountability. working properly, of course zero accountability. More

Repeated bad experiences with service department for maintenance. During the last visit, I actually started researching other brands for my next new car. I bought Cadillac for the rumored wonderful cust maintenance. During the last visit, I actually started researching other brands for my next new car. I bought Cadillac for the rumored wonderful customer service, but that hasn’t happened. More

the dealership has become greedy pigs. There marking up the price of escalates 45,000. The owners son told me that the stare of Florida allows them to do this. Nonsense, there's no reason There marking up the price of escalates 45,000. The owners son told me that the stare of Florida allows them to do this. Nonsense, there's no reason to do it. No customer loyalty, stay away from this dealership they are greedy, dishonest and unprofessional. I will never buy from them again under these conditions. More

Oil change took longer than expected. I missed my lunch break and was late getting back to work. I missed my lunch break and was late getting back to work. More