DeVoe Cadillac

Car lock into thief mode and fix a leaking sun roof My device was given direct attention and Vicky was great on phone , Korena is greatest truck device rep at any car dealership !! Tim help me get Tra My device was given direct attention and Vicky was great on phone , Korena is greatest truck device rep at any car dealership !! Tim help me get Transportation when my car was waiting for parts to be delivered. The DeVoe Team is heads above of anyone in the state of Florida , Marni Bennett still check up on me , I will by my next car from him only , have bought many ! thanks Michael Smith GREAT TEAM EFFORT !?????????? More

bad experience Sent car in for oil change and 2 recall items. When received car outside thermostat read a RED 50. Therefore my A/C didn't work properly. Left car and Sent car in for oil change and 2 recall items. When received car outside thermostat read a RED 50. Therefore my A/C didn't work properly. Left car and seems everything adjusted and outside temperature recorded 71 like normal the next morning. Therefore A/C worked properly. Drove car that night and friend told me my parking light did not work. This was on drivers side. This was after I received my 12 point inspection with my oil change. I called after my golf game around 3:30 the next day but service was wrapping up for the day so I can't get this fixed until my return to Naples in February. I only have less than 6 thousand miles on the car. U have more service representatives than u have service people. I may have exaggerated that statement. Ur approach to the customer is great and appreciated but the bottom line is when service is complete that car needs to be checked by that rep. To make sure everything works properly rather than just standing behind a desk and handing back my keys. Also it is a nice gesture that u wash the cars but if they are not wiped down u r giving me back a car with a lot of water spots that have dried up in the sun. Better not to wash the car if it is not done right. More

Noise My car had a very strange noise. I really think it was a vibration. The motor and transmission checked out fine, but it was so noticeable. My passe My car had a very strange noise. I really think it was a vibration. The motor and transmission checked out fine, but it was so noticeable. My passengers noticed it and even women would say, "What is that noise?" I try to keep my car in perfect condition, and this was embarrassing. I had it at the service department three ties, but the mechanics could not determine the cause. It would be nice if GM had a specialist that could be brought in to diagnose a problem when the regular mechanics cannot determine the problem. I could not sell the car on my own to another person with this noise, so I finally was so frustrated with it, I traded it in at another Cadillac dealer in another city. I must say that Susan McLean, Assistant Service Manager was fantastic!!! DeVoe is fortunate to have her. More

I went to the collision center for an estimate for damage After going to the collision center I was told I had to leave the car there and then come back the next day. I was so disappointed that they could n After going to the collision center I was told I had to leave the car there and then come back the next day. I was so disappointed that they could not help me right there but he said they don't work that way. I felt very uncomfortable and did not like his attitude. After dealing with Devoe for 25 or 30 years I thought the whole explanation was without merit. Too bad I felt this way but I do need help in repairing my SRX 2015. I caused the damage myself. All this person wanted was my insurance. and all I wanted was an estimate. I would hope this person is investigated so if you respond I will give you his name. Shirley Daugherty More

Service and repair The service people on the desk were very helpful and the mechanics did a great job. My trunk hydraulic cylinders work great now. Thank you. The service people on the desk were very helpful and the mechanics did a great job. My trunk hydraulic cylinders work great now. Thank you. More

Stressless! As a retired couple, having spent one of my previous business lives in the retail automotive industry, I was dreading having to replace my wife's Merc As a retired couple, having spent one of my previous business lives in the retail automotive industry, I was dreading having to replace my wife's Mercedes SUV. The dealership experience most often is fraught with peril! Being so prepared, we were extremely surprised when we met Tommy Barnard at DeVoe Buick GMC. After having been to Mercedes, BMW, and several other locations, we found Tommy and the Buick Enclave. Fantastic vehicle, all the right equipment, and a sales process and experience that left us both remarking on the pleasant aspect of the purchase. Tommy and the Business Manager (name escapes me) were both professional, direct, and efficient. In 40 years of buying vehicles, I have never left a Dealership saying much positive about the staff and process. Visit DeVoe and see for yourself. Fantastic people, offering great vehicles, in a professional, knowledgable, and etchical sale sprocess. Kudos to Tommy Barnard, the Business Office, and those who manage and train them all! More

Devoe is a good evperience for me. Starting with Karina checking me in..{.she is super!!! } and all the way through the service department I was treated very well and I would recommend Starting with Karina checking me in..{.she is super!!! } and all the way through the service department I was treated very well and I would recommend your dealership in a minute. Even when I lost a key fob the man in service department was so empathetic. I really appreciated that. My husband is disabled and when he has to accompany me for service he is treated most kindly. Thank you for all of the above. More

Great experience I have recently ended my 42 month lease with Devoe and although I have decided not to lease another Cadillac I will be sorry to leave this group. Fro I have recently ended my 42 month lease with Devoe and although I have decided not to lease another Cadillac I will be sorry to leave this group. From sales to service I have had consistently great service on my 2012 SRX. My thanks to Jim Davis who has been my sales contact for 42 months. They were eager to have my repeat business but this time I just wanted a smaller car. Sad to leave them but I enthusiastically recommend them. More

Lease renewal I took my 2013 SRX in for service and asked to speak to a leasing agent since my car would be coming off lease when I was out of state. Within minute I took my 2013 SRX in for service and asked to speak to a leasing agent since my car would be coming off lease when I was out of state. Within minutes Ron Stickel came to see me and I remembered he was the Leasing Professional I did the 2013 lease with. We talked, and within an hour I decided to purchase a 2015 XTS VSP. Another couple of hours and I drove off with the new XTS. The VSP package and the 410 HP Twin Turbo sold me on this car. Sporty drive and classic interior. The Dealership just moved into their new facility two months ago and it is also spectacular. Thanks Ron --- see you again in the future. More

worst experience very, they left my car out in the rain, tried not to tell me, removing rugs seats ect,, worst experience because they try to hide it from me,,,from some one that has owned 6 caddys, never a tried not to tell me, removing rugs seats ect,, worst experience because they try to hide it from me,,,from some one that has owned 6 caddys, never again.....wouldn't feel this way if you make a mistake :OWN: it!!!! More