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DePaula Mazda - Service Center

Albany, NY

4.6
499 Reviews

499 Reviews of DePaula Mazda - Service Center

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September 14, 2024

I had such a pleasant experience booking an appointment in a timely manner and everyone I dealt with during the service was fantastic More

by Jmkiss22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel
September 14, 2024

service rep was extremely kind and polite. My car drove like butter after service! The building is clean and comfortable. More

by tetna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

I felt very informed by the staff, they did a great job on my car. They were super friendly too! More

by JANN1024NY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zak Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Miclette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

DePaula is my go to Mazda dealer! They are professional, knowledgeable, curious, caring, and go the extra mile to take care of their customers. Every experience, even bad with my car More

by jenny.lloyd10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Lomnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa in service is 5 start too!
September 11, 2024

I like the video status as well of concise updates on status of part availability and work progress as well follow up was very good More

by BARONNO1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Lomnicki
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Holt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
September 09, 2024

The employees are courteous and provide excellent and speedy service. I also appreciate the cleanliness of the dealership. More

by JSCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan
September 02, 2024

Parts and service employees are very pleasant to speak with and explains everything to you so you understand all aspects More

by rueben1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bev Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daughty
September 02, 2024

Everyone there is pleasant, it’s a very clean place to wait while my car is being serviced. More

by Mzbzam8319!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

Fast service easy to schedule love the videos that the mechanic sends great communication. Will definitely be a repeat customer More

by rueben1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

Inspection video was excellent and extremely informative. I was confident I was receiving honest, professional service from mechanic. Always a pleasure dealing with service advisor, Lisa Dugan. Friendly, pr More

by SC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan
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