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DePaula Mazda - Service Center

Albany, NY

4.6
457 Reviews

457 Reviews of DePaula Mazda - Service Center

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March 30, 2023

Lisa was very helpful and knowledgeable when I came for my 20,000 mi pkg to be done. I also mentioned to check battery and told her what was happening. Later she told me I needed a new battery I said no pr More

by FBERBRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan…last name ?
March 30, 2023

This new building is very nice! I was able to comfortably wait while the service was completed on my car. More

by Hnwilley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie, Jim Sweeney
March 28, 2023

Lisa was very helpful and pleasant to work with. Thank you to the helpful team. More

by KEVINY2KYME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan
March 28, 2023

Dealership us very clean, Convenient location, polite, professional, personable easy going staff available to help. More

by ARIVERA69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Brandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Wylie
March 26, 2023

The technician Natasha was amazing and the service advisor was so helpful and kind. Would definitely recommend! More

by NatashaAWootten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Lomnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bev Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natasha wootten , Danny DeBenedetto, Stephanie Cassella, Tom Szakmary, Matthew Wylie
March 26, 2023

I continue to experience courteous, friendly and professional service. This is from all the DePaula Mazda Service Advisors that I have dealt with; most recently Lisa. The facility is outstanding. More

by rande006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan, 5 stars, Matthew Wylie
March 23, 2023

I like the new Mazda Facility. The employees are all extremely nice and the building is beautiful. More

by TRUAX2581
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie, Jim Sweeney
March 23, 2023

My first time at the new location, very nice building and friendly staff however very long wait times for service. More

by JESSE.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie, Jim Sweeney
March 19, 2023

Great customer service at a new and improved facility. The location is great. The loaner vehicle is a bonus. More

by hsiaofufu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wylie
March 18, 2023

The service was exceptional, kept me informed as to the progress, were very courteous and my car was returned to me looking better than when I arrived. Thank you! More

by SMESS51200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall the name of the young woman who kept me apprised of the progress, but she was the best!, Matthew Wylie, Jim Sweeney
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