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DePaula Mazda - Service Center

Albany, NY

4.7
581 Reviews

581 Reviews of DePaula Mazda - Service Center

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May 29, 2025

I wish I could rate Lisa higher than a 5. She is very good with customer service. More

by marcogt
Recommend Dealer
Yes
Employees Worked With
Lisa
May 26, 2025

Lisa was fantastic! ! They got my car in quickly and sent a video of what was happening! It was great More

by Amw546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bev Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
May 26, 2025

My appointment was handled well from beginning to end. Whole waiting in their comfortable waiting area I was able, on my cellphone, to see a video of the entire analysis of my car. There were no surprises More

by WKKIZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
May 25, 2025

you guys send way too many texts/ emails. one or two will suffice. please stop More

by stephannello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Brandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025

I can’t express my love for this dealership! Everyone is absolutely amazing! The employees are number one in their knowledge and very comforting making me feel like family. I wish I could give n More

by Mary Sestito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 23, 2025

They did a great job of serving my car and proved a loaner car for the additional day it took to complete the work. Staff was courteous and friendly More

by ngross215
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan - service dept
May 23, 2025

Visited for defective windshield washer motor. Diagnosed and found problem. Part needed to be ordered. I was given shuttle ride home and my car was delivered a couple days later after the repair. More

by wrella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
May 22, 2025

Definitely thought that the service department is well run and the service representative was professional and trustworthy. More

by J3healey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Kownack
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025

We have been very satisfied with DePaula Mazda. My husband & I both have a CX 30. More

by gram10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Arvilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zak Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Miclette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Burnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025

Service Department: Excellent service and communications. Very professional staff. Clean and neat facility. Staff was very friendly and helpful. Sales Department: Jamil went above and beyond helping wit More

by chaywardii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamil Karimi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bev Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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