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DePaula Mazda - Service Center

Albany, NY

4.6
537 Reviews

537 Reviews of DePaula Mazda - Service Center

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March 28, 2025

Friendly, professional, capable staff on the front lines and in the garage. And service was done faster than expected! More

by usher_bather_4a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team—all of them
March 26, 2025

Very professional service, helpful people and who explains everything they review when servicing your vehicle. More

by Arthurosborn1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bev Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2025

Lisa Dugan and the service technicians are always great! They have helped me keep my 10 year old CX5 in tip top shape! I love that they send me a video of my car so I can see and understand what is wrong More

by ldiantonio223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan
March 23, 2025

The service department was professional and friendly! It was a pleasure and I look forward to my next appointment. More

by ERIKMILLER65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
March 22, 2025

Good Service. And the people was nice I will go back again to get service More

by Willfredericks1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bev Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2025

I like doing my services for my car at mazda de paula. Its an easy transaction everytime. More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daury
March 16, 2025

Got me right in and were in constant communication with me throughout the service. Texts and videos were a nice touch More

by HMB2820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Christopher
March 15, 2025

I was so impressed with the level of ownership the dealership took for an issue that was completely out of their hands. I appreciate their quick service, rental car and kindness through the whole proc More

by Amanda_farmer2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa in service is amazing and so kind! Also the tech that worked on my Mazda was amazing and rectified the additional issue quickly and easily!
March 14, 2025

It was quick, you gave me a ride to and from my work. The car seems to be driving well. My service light is still on, but otherwise it was a quick, easy, and kind experience. More

by Daniel.vaughan.cherubin
Recommend Dealer
Yes
Employees Worked With
Daury and Lisa
March 14, 2025

The most understanding service department I have ever worked with. They truly care for you. Lisa and Brian are a delight to work with! thank you so much for your continuous support and updates. I was nev More

by Kelly Hayden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Lomnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Dugan
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