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DePaula Mazda - Service Center

Albany, NY

4.7
588 Reviews

588 Reviews of DePaula Mazda - Service Center

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June 30, 2025

I have been to multiple Mazda dealerships over many years of owning Mazda’s and moving and this was by far my best experience. The staff in the service center were great, kind, communicative and very helpful More

by Smcoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Lomnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Christopher
June 26, 2025

Knowledgeable, prompt service. Courteous, understandable staff . Clean presentable facility. Excellent service manager. I think Brian More

by KENNMARSH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Lomnicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2025

From the buying process, though the regular maintenance, all my interactions were friendly, professional and efficient. Recommendations are made, but there's never been a "hard sell" which I genuinely appre More

by bradio58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, don't recall specific names, but everyone I dealt with was excellent
June 25, 2025

Fast service. Good communication, explained extra service car needed and told me the total price More

by larjoe64
Recommend Dealer
Yes
Employees Worked With
I'll
June 18, 2025

Everything was as expected. My service was on time. I got a car back in approximately 1 h. Fast and Efficient! More

by SLAWEK55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Dugan
June 14, 2025

Depaula Mazda was exceedingly accommodating, very professional & I would highly recommend them to anyone. 5 stars. :) More

by Leahe25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
June 14, 2025

The service staff are amazing and communication is good. The service manager Brian makes sure you’re satisfied with the work that is done. The best service I have ever had at a dealership More

by Nyspp365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brain service manager, Lisa service
June 14, 2025

Lisa offered me a ride back to work or a loner while my car was getting service done. Tom had great recommendations for services that need to be done More

by Ceciliavincent31
Recommend Dealer
Yes
Employees Worked With
Lisa-Serive Desk Tom-Mechanic
June 07, 2025

Good customer service. Hooked me up with somethings and took care of my recall fast. More

by zinkiewiczd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
June 07, 2025

Everyone here is friendly and professional and get stuff done while making the customer feel comfortable and confident about the process. Lisa is an extra special service liaison. More

by Susan.c.mahar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
1
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