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DePaula Mazda - Service Center

Albany, NY

4.6
496 Reviews

496 Reviews of DePaula Mazda - Service Center

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December 20, 2024

DePaula Mazda is a best place where I got highest service. All the employees are very helpful and try their best to help the customers. More

by Online.jakir.cou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Arvilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zak Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bev Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Crusan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Great service and experience tech. customer service was wonderful I'm very happy with everything they offer. More

by josephgoldson7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2024

Good service desk, estimates, service videos, waiting areas, and loaners when takes longer than expected. More

by EDWARD.ANNA57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dairy, & previously Lisa @ service desk - didn't catch name of parts estimate giver in call previous to bringing in the car.
December 14, 2024

Your employees at your new Mazda dealership are the reason I return for servicing my 2019 CX-3. Lisa Dugan, Service Rep, is an asset to this center as well as other Service Reps, Service Advisors, Tech More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Dugan, Front Desk Reps, Service Advisors, Techs who addicted me on Tuesday. 12/19/2024.
December 13, 2024

Thank you for service . It was a good timing to check car. I can now confidently drive during this season. More

by makoto.ueda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2024

The entire staff is a pleasure to deal with. They were prompt in addressing my needs and fixing any problems More

by sbredice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2024

Always friendly and transparent with their services. The waiting area is also clean and spacious enough to work while I wait. More

by Ahill1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

Wonderful treatment , excellent service . Would recommend dealership to anyone. It is a pleasure to have work done at Mazda Dealership. More

by Sandy Schieffelin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

I'm always pleased with how I am treated at DePaula Mazda's Service Department. Lisa is so friendly and positive and I appreciate that she recognizes me and acknowledges me as a repeat customer. Daur More

by G1X4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa in Service
December 05, 2024

Very courteous and efficient. Helpful- drove me to nearby store.. Car ready in timely fashion More

by luq704
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Holt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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