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DePaula Ford - Service Center

Albany, NY

4.6
2,707 Reviews

2,707 Reviews of DePaula Ford - Service Center

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April 18, 2025

Treated me like family Frank the driver was also very nice I am very satisfied More

by Susankindlon
Recommend Dealer
Yes
Employees Worked With
Chance
April 18, 2025

The crew at DePaula always takes such great care of us and our vehicles! Thank you! More

by Dana C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2025

He was great! Kept me informed every step of the way concerning appointments, parts ordering and service. Ask for Lenny when you visit the Service Department! More

by ROBERT@JOHNSTONXD.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Daigle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2025

Easy on line scheduling, the service was fast, friendly and courteous. All around a great experience. More

by ms662640
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2025

Very impressive service. Was not able to drive a car in for recall service. They came out to pick up car. Regarding sales, Glenn was very thorough In presenting an SUV th More

by JMLUBINSKI2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mackenzie Albin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rosamino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Chromik
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2025

Great service! Service Advisor is always well-informed, you can depend on the service technicians to do the job right the first time. I've been going there since 2 More

by MRCWORKSHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2025

Jared was super professional and courteous. Thank you for the quick in and out thorough expierence. More

by KDAMITA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared
April 16, 2025

Proficient, respectful and sociable He was a pleasure to work with and will time and time again More

by Misskskerv
Recommend Dealer
Yes
Employees Worked With
Chance Guild
April 16, 2025

Lenny did a wonderful job of getting the service on my vehicle started so that the work by the collision center could be performed same day instead of having to keep the vehicle overnight. He did a great More

by lenslack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2025

Excellent customer service by the associate that handled my service. The facility was under construction. More

by ellenlandis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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