DePaula Ford - Service Center

Great and professional customer service Lenny was excellent. His customer service was professional, simple and helpful. The video update of my service exceeded expectations and the service w Lenny was excellent. His customer service was professional, simple and helpful. The video update of my service exceeded expectations and the service was completed quickly. More

Excellent Customer Service Steve provided outstanding customer service and keep me informed every step of the process while my truck was being worked on. They promised me a time Steve provided outstanding customer service and keep me informed every step of the process while my truck was being worked on. They promised me a time when the work would be done, it was completed on time. More

Will NEVER buy from DePaula again On 2/12/20 a check engine light came on in my 2018 Ford Focus. I was told that problem was due to rodents chewing car wires and the repair would cost On 2/12/20 a check engine light came on in my 2018 Ford Focus. I was told that problem was due to rodents chewing car wires and the repair would cost about $500. This car had 11,344 miles at the time of service. I asked the service department if cost of repair could be covered by dealer or discounted as this was not my fault, but they refused. I feel that this is poor customer service, damage to car was not my fault and I should not be responsible for repair of $475.24 on a car with less than 12,000 miles. Additionally, several years ago when this happened with my Subaru the cost was covered up to my deductible. More

Had tires rear brakes and a alignment done. My experience was great. They were professional and they did a great job on my car. I would recommend De Paula to any that"s looking for a car or for My experience was great. They were professional and they did a great job on my car. I would recommend De Paula to any that"s looking for a car or for service. More

Great Service! I like the video that they sent, while they check your car. Everything was explained to us, and what's the expectation. My family enjoys the food too. they check your car. Everything was explained to us, and what's the expectation. My family enjoys the food too. More

Lenny in Service Dept. always goes above and beyond expectations. He keeps us well informed and service is always timely. Your service dept is the best. expectations. He keeps us well informed and service is always timely. Your service dept is the best. More

I’ve never been disappointed with my service. Staff very informative and kind. Wait can be long for oil change but they provide refreshments and TV informative and kind. Wait can be long for oil change but they provide refreshments and TV More

I had a list of roughly 25 things that needed done for my 2009 Escape. I pulled in and was told by 3 different people that I have cleanest Escape they've ever seen. Lenny took me in and listened to everyt 2009 Escape. I pulled in and was told by 3 different people that I have cleanest Escape they've ever seen. Lenny took me in and listened to everything I had on my list, I walked him to my trunk and showed boxes of Ford parts I wanted swapped out. They let me have a 2020 Escape courtesy loaner for four full days. They called me frequently to update me on what's up with my vehicle. They were fantastic with that all the way around. Pickup of the vehicle went promptly! Lenny was very good at separating my invoices, delivering my vehicle to me, and exchanging back my rental. Everything was almost seamless. I would say the ONLY reason I dropped this a star is because the area around my driver side door handle, the clear coat on it was scratched like no tomorrow. I don't know what happened but it definitely wasn't like that prior to dropping it off. Overall, very good experience minus that one issue. Will definitely be going back in the fall to have my brake pads changed and oil changed. More

Making a bad situation better. When the check engine light came on I never expected that the motor would have to be rebuilt. A loner car was available and the service advisor Alex k When the check engine light came on I never expected that the motor would have to be rebuilt. A loner car was available and the service advisor Alex kept me informed through the entire process. Alex's professionalism and courtesy made the experience more tolerable and easier to deal with. More

Brought truck in for four wheel alignment and state inspection was available to get appointment for after work and in and out in hour and half. Found out long time ago to use dealership for alignments inspection was available to get appointment for after work and in and out in hour and half. Found out long time ago to use dealership for alignments More