DePaula Ford - Service Center

Over all bad. Sales service would never buy anything there again. The people are nice that was about all.had my truck for 9 day they had to order parts 2 times for a heated seat and a spark plug there again. The people are nice that was about all.had my truck for 9 day they had to order parts 2 times for a heated seat and a spark plug More

It was great. Service kept me informed regarding my car and what they were checking. Loved the video. Car was delivered at time promised. Never mind getting my car done at DePaula and what they were checking. Loved the video. Car was delivered at time promised. Never mind getting my car done at DePaula More

Everyone was very professional and service was top notch; unfortunately, the Ford Escape is the "first" Ford vehicle we have ever purchased. To date, while the drive is pleasant, the reliability of this veh unfortunately, the Ford Escape is the "first" Ford vehicle we have ever purchased. To date, while the drive is pleasant, the reliability of this vehicle is poor. In all the cars we have either owned or leased, this car is the first we've had to do a front end alignment with only 17,000 miles on the car. We've had issues with the tires 3 times, another $300.00 fix for a new tire. This most recent repair needed a whole new engine due to the 1.6 faulty engine. More

The people at DePaula are always so nice to me. I'm very happy that i purchased mt car there. If I have problems with my car they get me in fast. happy that i purchased mt car there. If I have problems with my car they get me in fast. More

Alex was professional, friendly and experienced. I don’t know what else to say. It is ridiculous that the minimum words is 25 in order to submit. know what else to say. It is ridiculous that the minimum words is 25 in order to submit. More

Came in for recall work on lift gate. everything was done in a timely fashion. We are very happy with our new CX-9 Thank you Zak Ballard. in a timely fashion. We are very happy with our new CX-9 Thank you Zak Ballard. More

Josh helped me from the start, my appt. was at 8:30 am and the oil change package was completed within an hour. The technician recommended a few things to be done with my car, through a video which was ve and the oil change package was completed within an hour. The technician recommended a few things to be done with my car, through a video which was very helpful. As this was about to take a few more hours, I said I'd wait longer, but josh without hesitation recommended letting me borrow a rental if available. I feel like the workers here know what they're talking about. More

It was great. Everyone there is very professional .. personable and definitely knowledgeable Spacing was great. I sat at a table in the showroom👍👏very clean personable and definitely knowledgeable Spacing was great. I sat at a table in the showroom👍👏very clean More

I want to write a special thank you to Alex Haynes, Service Advisor at DePaula Ford. If one were to look in the dictionary for the word great customer service, his name would be there instead. With p Service Advisor at DePaula Ford. If one were to look in the dictionary for the word great customer service, his name would be there instead. With people like this at Depaula Ford, the company will always be prosperous. I will buy my next car through them as the service division qualifies a dealership. Thank you again Alex, your parents did a good job with you! More

over priced The remotes for my 2009 Mazda 6 were not working so I brought it to DePaula Mazda on Central Ave Albany, NY. They wanted $200 to buy one remote and $1 The remotes for my 2009 Mazda 6 were not working so I brought it to DePaula Mazda on Central Ave Albany, NY. They wanted $200 to buy one remote and $135 to program it. So, $335.00 per remote. I said no, that is outrageous. I went home and purchased a brand-new remote off ebay for $21.00 from some company in California. I took the remote to Mangione's locksmith on Central Ave, right down the street from DePaula Mazda. The cut the key for $12.00 and programed it for $65.00. A grand total of $98.00. Still high for a key in my opinion but $98.00 is much better the DePaula's $335.00. More