DePaula Ford - Service Center

Fast and amazing service from Truck shop. Thank you Ron B for keeping our fleet on the road. Highly recommend anyone that is in need of truck repair to go to see Ron B and the truck team! for keeping our fleet on the road. Highly recommend anyone that is in need of truck repair to go to see Ron B and the truck team! More

Great service and I have never had an issue due to great customer service. I will always come back whenever I need maintenance done on my vehicle. customer service. I will always come back whenever I need maintenance done on my vehicle. More

Like always Crystal was Excellent. Her professionalism yet approachable attitude is warming and make the visit worth while.😀 Crystal has a way of brighting your day. yet approachable attitude is warming and make the visit worth while.😀 Crystal has a way of brighting your day. More

Excellent service! Got my oil changed and vehicle looked over in a fast timely manner. Everyone who I encountered was pleasant and helpful. I enjoy bringing my car in. I only miss the free coffee haha, but over in a fast timely manner. Everyone who I encountered was pleasant and helpful. I enjoy bringing my car in. I only miss the free coffee haha, but I understand why that isn't there at this time. More

I dropped off a fleet car approximately 1/22/21 for a review on the battery, the charging system, and review on the alignment as the car was pulling to one side. I never heard anything until I actually c review on the battery, the charging system, and review on the alignment as the car was pulling to one side. I never heard anything until I actually called nearly a month later. I did get busy and granted should have called earlier, but I would have thought the dealer would have the responsibility to call themselves. The only reason why I'm giving this 2 stars instead of 1 star is because the service tech (I believe it was Lenny?) that took the call and handled the situation was courtesy and professional about looking into why the car sat for so long and had no follow up phone calls. I'm a reasonable person and understand things happen, but not hearing anything is really inexcusable. More

This easily could have been a 5 star rating but a 1 to 1 hour 10 minute job estimate took 2 hours. When I went back to the service desk to see what was going on, the service rep was beginning to put the pa hour 10 minute job estimate took 2 hours. When I went back to the service desk to see what was going on, the service rep was beginning to put the paper work together. It would have been nice if someone had kept me up to date about the delay. More

A big shout out to Crystal. She is always attentive. Kept me informed and always does her best to get me in and out. Thank you! Kept me informed and always does her best to get me in and out. Thank you! More

I went in for a NYS inspection and oil change. It took almost 2 hours and they didn't even inspect my car.And wanted to have me spend 1000 dollars on 4 new tires. Took the car to my friends shop and ended almost 2 hours and they didn't even inspect my car.And wanted to have me spend 1000 dollars on 4 new tires. Took the car to my friends shop and ended up paying 500.This is not the 1st bad thing that has happened to me there. More

Very accommodating- Did 2 recalls, oil change & yearly inspection on a Saturday for us on our 2020 Explorer. Getting the parts for the recalls took a couple of phone calls though. inspection on a Saturday for us on our 2020 Explorer. Getting the parts for the recalls took a couple of phone calls though. More