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DePaula Ford - Service Center

Albany, NY

4.6
2,647 Reviews

2,647 Reviews of DePaula Ford - Service Center

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March 30, 2025

Lenny kept me informed what was going on I appreciate that he gave me a loaner so I could go on with life More

by topdollardanb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2025

This was my first time coming here and they are very professional, Will definitely come here again. More

by bryansandoval11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2025

I will never go back to this dealership for service again. I have taken it there since I picked it up new in 2020. Every time I have bought it in for service there is damage on the vehicle or somet More

by leoste142@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Correa
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2025

this dealership provides outstanding service. The employees are very helpful and courteous. The service was provided promptly. Lenny the representative propvides excellent customer support. More

by loisgoland1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hussain Said
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2025

I have never dealt with a worse dealership in term of communication and taking care of there customers. I had to call every time to get in touch with them, they never reached out to me once. More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Correa
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2025

Devin was wonderful to work with. Eveyone i interacted with was professional, personable and kind. The overall atmosphere was pleasant and welcoming I will definitely refer others t More

by HANDSTOWORKFARM
Recommend Dealer
Yes
Employees Worked With
Jim Rosamino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin McGuirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2025

Job was completed as agreed upon and the quality exceeded my expectations as always. Couldn't be happier with the service! More

by jmordawski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase
March 26, 2025

Very friendly and efficient process. I will continue to do my business with DePsula Ford. More

by jbutler10
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
March 25, 2025

Lenny is an outstanding person. Very professional and caring about his customers. An excellent representative of De Paula ford. Always recommend him and the dealership to my friends More

by Truck1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2025

Lenny was great very professional personable and knowledgeable but the multiple point interceptions not so great more worried about selling a service then actually inspecting missed a few easy issu More

by S_ZURAVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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