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DePaula Ford - Service Center

Albany, NY

4.6
2,801 Reviews

2,801 Reviews of DePaula Ford - Service Center

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July 27, 2025

Lenny Farnam is a great Service Rep! He told me what my car needed and gave me an estimate and the service was very quick! It also needed a few things but not right away and he told me More

by NANCY.SCHWEBLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2025

Good service and fast service. Luis have good person . I back soon . Thank you guys More

by pvicente31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2025

This is my fourth lease with DePaula and I can’t complain each time we get a board Ford escape. I love the car and the service is good. I’m 78 years old and I love the fact that they will come get my car a More

by CATWOOD46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2025

They communicated well, employees were nice, they got me an appointment promptly and fixed my car More

by HODOROWSKIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2025

Excellent service! Work was completed as expected in a timely manner. First class staff and operation as a whole. More

by auken98
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in Service and Harold in Commercial Service
July 24, 2025

Friendly and respectful Service was great and I was not there for very long. Luis was able to get me in when I wanted to as well. More

by MIKEYLOV
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
July 23, 2025

Close to my home and usually get great service especially from old employees from orange More

by robo1825
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2025

Chase provided us with excellent care and communication. He went out of his way to accommodate us and assist. More

by Pammkuhl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracie Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase in service dept -excellent
July 21, 2025

The construction is taking too long. The customer waiting area should be nicer, currently it's not aesthetically pleasant. More

by Danpopo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2025

In an always busy repair shop, Lenny keeps the details straight and let’s me know right away of any hitch in original plans (like an unexpected part needed). No matter the volume of customers, I can alwa More

by CHRIS.X.NEMETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I have no recent dealings with any other staff
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