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DePaula Ford - Service Center

Albany, NY

4.6
2,684 Reviews

2,684 Reviews of DePaula Ford - Service Center

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April 21, 2025

The personnel at DePaula Ford are very professional and they are willing to take the extra steps to find the new ford vehicle which you are looking to purchase from them. If the vehicle is not on their lot More

by PFEIFFERR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McCarthy, Colin
April 20, 2025

Very accommodating Went the extra distance for a noncustomer for warranty work. You're very welcome More

by Chuck.custeau
Recommend Dealer
Yes
Employees Worked With
Check transmission
April 19, 2025

I was a little upset when I dropped my car off for inspection. I was waiting in waiting room and I heard writer tell guy that my car was there for inspection and I just got new tires and my son and hi More

by PUNCHBUG001
Recommend Dealer
Yes
Employees Worked With
Luis Correa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Correa
April 19, 2025

Very quick and easy to talk to. Very good experience Service was great Thank you More

by MARKIMP17
Recommend Dealer
Yes
April 19, 2025

Very quick and easy to talk to. Very good experience Service was great Thank you More

by MARKIMP17
Recommend Dealer
Yes
April 18, 2025

Treated me like family Frank the driver was also very nice I am very satisfied More

by Susankindlon
Recommend Dealer
Yes
Employees Worked With
Chance
April 18, 2025

He was great! Kept me informed every step of the way concerning appointments, parts ordering and service. Ask for Lenny when you visit the Service Department! More

by ROBERT@JOHNSTONXD.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Qasim Dawood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Daigle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2025

The crew at DePaula always takes such great care of us and our vehicles! Thank you! More

by Dana C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2025

Great service! Service Advisor is always well-informed, you can depend on the service technicians to do the job right the first time. I've been going there since 2 More

by MRCWORKSHARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2025

Jared was super professional and courteous. Thank you for the quick in and out thorough expierence. More

by KDAMITA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared
1
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