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DePaula Ford - Service Center

Albany, NY

4.5
2,467 Reviews

2,467 Reviews of DePaula Ford - Service Center

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November 20, 2024

Lenny is amazing to work with, he always calls to provide updates on your vehicle. He is courteous, polite, and an all-around pleasure to work with! More

by BELLJACKIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase
November 19, 2024

The service crew was so polite, knowledgeable, helpful, and kind. 10/10 would recommend it to others. Thank you so very much for your help!! More

by ariav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Antoinette
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2024

Best Ford service in the area everything went as planned and according to schedule. Great More

by Sdvarn2
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance
November 18, 2024

lenny and luis did an excellent job work was done on time vehicle is running well More

by ALBANY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2024

Great service from beginning to end everything is well explained and no surprises the only dealer I’ll use More

by MARKB5661
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance
November 17, 2024

Appreciated Lenny calling me to let me know that the repair would take a second day early on day one. And the repair was done on time. More

by JANASCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2024

Huge shout out to Lenny in service. Thank you Lenny for helping with my Mother in-laws vehicle More

by Robyn Steele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2024

Very good service appointment. Good dealership and service advisor Luis is very good person. Thank you More

by abkn9028
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2024

I was impressed with the service of your technician. He did a very good job. He deserves all the credit for the job he did. More

by ZIM4036
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2024

Always warm and welcoming and professional. Service wait times are minimal and all is explained nicely at check out time; never rushed. Love the service and Luis is the best. Many thanks! More

by LMALEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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