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DePaula Ford - Service Center

Albany, NY

4.6
2,707 Reviews

2,707 Reviews of DePaula Ford - Service Center

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May 10, 2025

Luis was great! I came in for an oil change and tire rotation. Got it done in good time. He is respectful and friendly. I also worked with Justin Dwyer which showed More

by SHAWNEMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025

Lenny was very good to deal with- explained things well and stayed in close communication More

by MARIABARRINGTON56
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny Farnam
May 09, 2025

Made the process easy and professional. Very happy with the results. My vehicle is running better than ever. More

by eddie61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025

Great, stop harassing me with stupid questions. Experience was great so stop. I'll answer more when you put me on the payroll. More

by dschoon3
Recommend Dealer
Yes
May 07, 2025

I was at the dealership for 5 hours when I decided to leave. My rep did his best to accommodate me but I should have been better informed of the situation by the service department over a recall failure. More

by edcummings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chance Guild
May 07, 2025

Luis was great as always. I had a couple of questions with regard to recommendations from the mechanic and he went and spoke with him to get me a thorough answer’s. Great cust More

by ADKKETTLEKORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025

I was taken cared of as soon as I entered the trailer. Five minutes later they sent me home with my driver Frank. It was a pleasant experience and thank you. More

by cunneentj
Recommend Dealer
Yes
May 07, 2025

Great customer service Dealership! I highly recommend the Depaula Ford Dealership to all Ford vehicle owners. More

by Julio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Dwyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Farnam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Correa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chance
May 05, 2025

Chance as well as service manager Justin were very responsive and worked hard to assist with my issue More

by Heleneryan99
Recommend Dealer
Yes
Employees Worked With
Chance
May 03, 2025

Expedient and pleasurable I had a very good experience. Chuck did a great job as did Harold. The receptionist was great to work with as well More

by Mark_t_bryant
Recommend Dealer
Yes
Employees Worked With
Harold
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