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DePaula Ford
Albany, NY
4,292 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
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Showing 4,292 reviews
August 29, 2019
Another Fantastic Buying Experience! I bought a car here in April of 2019 and my husband just bought a truck in August, 2019. Jayson Newell is a true Rockstar and makes everything so QUIC I bought a car here in April of 2019 and my husband just bought a truck in August, 2019. Jayson Newell is a true Rockstar and makes everything so QUICK and EASY. Anyone that needs a vehicle should work with him... More
by ljava39
August 29, 2019
Great service After a catastrophic failure in my car this dealership went above and beyond to advocate for me with Ford Motor company as well as executing the repai After a catastrophic failure in my car this dealership went above and beyond to advocate for me with Ford Motor company as well as executing the repairs expertly. Service manager, Mike Demartino and Lenny in service were particularly helpful and considerate. Very happy with DePaula. More
by twiggyc@gmail.com
Employees Worked With
Mike Demartino and Lenny in service.
August 29, 2019
Brought a brand new Ford Explorer Everyone that I met at the dealership was great I am very happy with my 2019 Ford Explorer and would definitely recommend DePaula Ford to people tha Everyone that I met at the dealership was great I am very happy with my 2019 Ford Explorer and would definitely recommend DePaula Ford to people that I know More
by tmh422
Employees Worked With
Bill Varrone
August 29, 2019
Excellent Great staff, terrific salesman, not pushy. Very laid back relaxing atmosphere. Best experience I have had at a car dealership, will be returning for Great staff, terrific salesman, not pushy. Very laid back relaxing atmosphere. Best experience I have had at a car dealership, will be returning for my wife’s car More
by KShoemaker
Employees Worked With
Dennis Walters , Tyler Foster, Eric O'Reilly
August 26, 2019
oil change I had scheduled an oil change for 6:30 in the evening.at the counter I was greeted and asked what service I needed and name. needed to confirm. Aske I had scheduled an oil change for 6:30 in the evening.at the counter I was greeted and asked what service I needed and name. needed to confirm. Asked was I leaving it or waiting? Everyone was so nice and polite.I went home with a ride from my son,I had forgotten the shuttle service! They came out before I left to tell me the battery was perfect. Later that evening the service department called to say my car was ready,as I can't see well at night I asked to leave it,not a problem. At 7:00 the next morning I went to pick up my car,as we have the maintenance package no money was due . I signed for receipt and we were done. Everyone was exceptional,I'm so happy we went with DePaula Ford. Oh and when I called they checked to make sure my car wasn't on the recall list. I can't say enough about this wonderful team. More
by Betty
Employees Worked With
I don't see any of the people I was in contact with.
August 23, 2019
Great Service My service adviser Dave Grinko was excellent, he kept me informed all through the process from when the had to order the part to it's completion, he My service adviser Dave Grinko was excellent, he kept me informed all through the process from when the had to order the part to it's completion, he did an outstanding job. More
by Tonys6
Employees Worked With
Dave Grinko
August 23, 2019
Purchase of a used ford fusion Smooth and helpful. Procees was quick and painless. Everyone was professional and courteous. Well definitely return for further purchases and service Smooth and helpful. Procees was quick and painless. Everyone was professional and courteous. Well definitely return for further purchases and service great dealership to go to More
by Mammadukes
August 21, 2019
Top notch service for a recall on my vehicle. I always receive excellent service when I bring my Ford Focus in for service. This trip was for a recall to fix a problem with the fuel tank. Lenny F I always receive excellent service when I bring my Ford Focus in for service. This trip was for a recall to fix a problem with the fuel tank. Lenny Farnum arranged my appointment and estimated the repair time to be 1-1.5 hours. I left the dealership right on time. Lenny is always polite, courteous and most helpful whenever I need to have my car serviced. He is knowledgeable in all aspects of car repair. He is truly an asset to the DePaula Family. I really like the sign-in board because it allows customers the chance to run errands while the car is being serviced. On a personal note, I think the furniture in the waiting area could use some updating. More
by Myfocusefg
Employees Worked With
Lenny Farnum was my main contact.
August 21, 2019
never again If you need any type of work done on your vehicle prior to purchase, make sure it’s done first. Once you purchase your vehicle, they have your money a If you need any type of work done on your vehicle prior to purchase, make sure it’s done first. Once you purchase your vehicle, they have your money and do not care. You’ll get the run around and get transferred to voicemails that are never checked until you get so fed up you go above. We are reporting them to BBB and Attorney General for a two-month run around on repairs that were promised at signing. Save your time and go somewhere they value your buisness. More
by Simba0000!
Employees Worked With
August 19, 2019
A superb experience I initially spoke to the manager whose name is Mike. He was very helpful and informative. He assigned Joe to work with us. Joe was very friendly, hel I initially spoke to the manager whose name is Mike. He was very helpful and informative. He assigned Joe to work with us. Joe was very friendly, helpful and did not pressure us at all. The experience was truly a great one. More
by Susan W
Employees Worked With
Mike, and Joe
