DeNooyer Chevrolet - Service Center

EXTREMELY disappointed with the service department! I made 5 calls to my service advisor and service manager with no call back. Today I went in person to simply get a status update on my truck that the I made 5 calls to my service advisor and service manager with no call back. Today I went in person to simply get a status update on my truck that they have had for 2 weeks. Turns out they haven’t even looked at it yet. I made an appointment 1 month in advance just for them to tell me that there’s other cars in line waiting on parts. I received no estimate on when it would even be looked at. My advisor said it’s not their fault because they only have one transmission tech….not my problem. That’s why I called and made an appointment. He also was under the impression that my truck was towed in and not in driving condition. I could’ve been driving my truck for the last two weeks instead of it sitting in a lot. He said I could have it back until the tech has time to look at it but I’d have to go to the “back of the line”. What a joke this place is!!!Very very disorganized and unprofessional at denooyer. It also took 5 days for them to get me a rental, small nissan sedan. Which hardly qualifies as a replacement for my Silverado that I use to make a living. Also, not their fault, but the rental has a stench of old dirty blunt smoke. You should probably check on the quality of the rentals that you provide under warranty. I made another call today looking for answers about warranty info and didn’t receive a call back. To say I’m unsatisfied is an understatement! This isn’t the first bad experience that I’ve had with the service department at denooyer. I loved my sales rep but the service is the worst I have ever experienced in the area. It’s almost laughable how bad my experience has been with them. Couldn’t recommend them any less!!! More

I made an appointment for 2:00 PM on a Friday and they were able to perform a state inspection, oil change and four new tires mounted, balanced, with a alignment out the door in three hours with no up cha were able to perform a state inspection, oil change and four new tires mounted, balanced, with a alignment out the door in three hours with no up charges More

Dwayne is a very good Service Advisor. He kept me updated throughout the repair process He kept me updated throughout the repair process More

Bob was very informative and helpful. He got us in and out in a timely manner. He got us in and out in a timely manner. More

Service was quick and professional but I thought that the shuttle ride was a free courtesy offering. shuttle ride was a free courtesy offering. More

The entire process was handled very professionally and with ease. Everything that was promised was completed to perfection. with ease. Everything that was promised was completed to perfection. More

John Atwood is the best. Service was top notch, and completed in a timely manner. Service was top notch, and completed in a timely manner. More

Easy fast check in, I was told it could be up to 90 min and it was under 1 hour. They honored my coupons, everything was perfect. Every person we interacted with was professional, knowledgeable and friendl and it was under 1 hour. They honored my coupons, everything was perfect. Every person we interacted with was professional, knowledgeable and friendly. I have been with DeNooyer for over 10 years, this is my 3rd car, would Never consider patronizing any place else, Thank You !!!!! More

I was happy with my service and the service technicians. My truck was finished on time and to my needs. My truck was finished on time and to my needs. More

My truck had several engine control problems and your service tech and Jon stayed with it to clear all of the codes and get me back on the road. service tech and Jon stayed with it to clear all of the codes and get me back on the road. More