DeMarois Buick GMC Mercedes-Benz

Excellent Service writer Dan was friendly and thorough. No problem with me checking on the status of my Sierra. Cashier Kim was friendly Salesman Wayne is wh Service writer Dan was friendly and thorough. No problem with me checking on the status of my Sierra. Cashier Kim was friendly Salesman Wayne is who I originally bought the truck from More

They are always accomodating to my needs and requests I have given them an excellent rating because they work to understand what the problems are when I bring my vehicle in for service. They try to do re I have given them an excellent rating because they work to understand what the problems are when I bring my vehicle in for service. They try to do repairs in a very timely manner. More

Service with a smile The staff is always professional, courteous and friendly. Makes it a no-brainer to return for service and a car wash! Always good to catch up with W The staff is always professional, courteous and friendly. Makes it a no-brainer to return for service and a car wash! Always good to catch up with Wayne on what's new in the new models. More

Acadia Limited Mielody was excellent to work with she made it fun and an enjoyable experience. After the sale her going through my vehicle with me to show me the var Mielody was excellent to work with she made it fun and an enjoyable experience. After the sale her going through my vehicle with me to show me the various electronics in it was awesome she was very knowledgeable! More

Thank you Service was completed on time and recommendations were on point. Car was cleaned and ready for me. Check out was quick and price was $20 less than Service was completed on time and recommendations were on point. Car was cleaned and ready for me. Check out was quick and price was $20 less than other providers for an oil change. Kim was very friendly More

Great people and great service I didn't purchase my 2016 GMC Sierra from DeMarois, but will in the future. The quality of service and care they give has been great. Very friendly an I didn't purchase my 2016 GMC Sierra from DeMarois, but will in the future. The quality of service and care they give has been great. Very friendly and quick to respond when I have needed service. More

Very Knowledgeable! I went in curious about purchasing a new car, but wanted to do my research first. Everyone I talked to was incredibly nice and knew their stuff! They I went in curious about purchasing a new car, but wanted to do my research first. Everyone I talked to was incredibly nice and knew their stuff! They answered all of my questions patiently which was great for someone who does not know much about cars. I am definitely going back when I choose to buy my next vehicle. More

Great experience Just had our first service done. Services department people are as pleasant to deal with as our sales person was. Great place to purchase a New truck Just had our first service done. Services department people are as pleasant to deal with as our sales person was. Great place to purchase a New truck from More

Service made simple Great service . Done in a reasonable time. The shuttle service is great no wait and with safe for drop off and pickup. Checkout and your vehicle broug Great service . Done in a reasonable time. The shuttle service is great no wait and with safe for drop off and pickup. Checkout and your vehicle brought to you quickly and professionally. More

Very Poor Communication Scheduled Sprinter Air Bag Recall repair for both driver & passenger sides on 8/30/2017, service work scheduled for 10/17/2017. Called 10/4/2017 to a Scheduled Sprinter Air Bag Recall repair for both driver & passenger sides on 8/30/2017, service work scheduled for 10/17/2017. Called 10/4/2017 to add that they also check/repair recent trouble code (DEF Heater ?). Drove 2 hours to deliver Sprinter to DeMarois at 10 am, 10/17/2017. Was told at check-in that the drivers side air bag might be on back-order. Passenger side AB & DEF heater repair was expected to be completed by mid afternoon. Called at 2pm to check status, left message - No return call. Called again at 4 pm: Service Writer says 'Bad DEF Heater', can't finish it today, 3 hour job, you'll have to come back tomorrow to pick-up your Sprinter, keep the loaner car & return it tomorrow. Made another call to the Service Writer, left message - never returned my call. Drove 2 hours home. Drove 2 hours (one way) back to DeMarois to pick-up Sprinter. $1,626 DEF Heater repair bill. Was told at check-out that neither Air Bag Recall was completed. SWriter says he learned later that both air bags were on B/O. Says they are now "ordered for my VIN" & says they will be saved for me. Why weren't both air bags "ordered for my VIN" originally? Why wasn't I notified of the lack of parts for either recall before I traveled 2 hours each way? Why did my Sprinter sit from 10am to 4pm before they started work on the DEF problem? Service Tech unplugged my ScanGauge unit. Why was it not plugged back in at end of repair? Why were 2 messages left by me for the Service Writer on 10/17 never returned? I'm pretty disappointed with the poor communication by the Service Writer and DeMarois Service Dept. More