DeMarois Buick GMC Mercedes-Benz

I drove 1400 miles across country to trade in my vehicle for the exact model I was looking for, per the salesperson. He said it was exactly like another I was wanting to purchase. I was assured all the sp for the exact model I was looking for, per the salesperson. He said it was exactly like another I was wanting to purchase. I was assured all the specs were the same. After closing the deal and driving it further, I find the vehicle was not accessorized according to the same specs I was looking at. I was refused the return of my deposit and as a female buyer, feel taken advantage of, after going the extra mile, literally, and getting a product that was not to the exact specifications that was promised/assured. After returning the car, I gave them a second chance by wanting to order a new 2025 vehicle. I was ghosted for 5 days with no return emails or phone calls. Needless to say, I will not be doing business there again and will be filing a complaint with our state attorney general. They are putting all the blame on me when they were the ones who brought the wrong vehicle in to sell me. And it's not right they stole my deposit for not wanting to sell me a new car. I put forth every effort for another sale with minimal to no reciprocation. I will also add that the salesman admitted fault to both my husband and myself. I spoke with the general manager who put his salesman's word above my own. I expressed I tried to order a separate, second vehicle but didn't get any response from sales, again, the blame was put on me rather than the salesperson who brought in the wrong vehicle. Women beware! More

They lied to me, broke my vehicle and charged me $1,600 for their mistake. Worst service of all time. It's been months of lies and countless hours of stress. My vehicle is STILL broken and instead of fixin for their mistake. Worst service of all time. It's been months of lies and countless hours of stress. My vehicle is STILL broken and instead of fixing it, they rather ignore my phone calls. More

Did a great job. They were professional and fast. Can’t wait to do more with them. They were professional and fast. Can’t wait to do more with them. More

Ivory and Sr technician should be rated 5 stars for service . They treated me well service . They treated me well More

Not helpful with questions about Bluetooth connections. I was told I needed to ask the Mercedes Concierge who was not at work and had not been for two weeks. I was told I needed to ask the Mercedes Concierge who was not at work and had not been for two weeks. More

Extremely Smooth & Seamless Experience In all Areas Of The dealership. I Absolutely Would Recommend This Dealer To All Concerned. The dealership. I Absolutely Would Recommend This Dealer To All Concerned. More

I purchased my truck from DeMarois 3 years ago. I took my truck in for warranty service a couple of times. The service department (and especially Ivory the service writer) have been great to work w I took my truck in for warranty service a couple of times. The service department (and especially Ivory the service writer) have been great to work with. More

Ivory in service is the best, she goes above & beyond for her customers, we are very happy with her work. her customers, we are very happy with her work. More

Excellent customer service! We had problems with our Sprinter van and had to be towed in from Glacier National Park. Inspite of their already busy workload they were able fit us We had problems with our Sprinter van and had to be towed in from Glacier National Park. Inspite of their already busy workload they were able fit us in and get us back on the road and our vacation in a short period of time. Thanks guys! More

I receive excellent service each time I visit this dealership. I have also purchased many cars and trucks and am totally satisfied with the interactions I have had with the demarois staff. dealership. I have also purchased many cars and trucks and am totally satisfied with the interactions I have had with the demarois staff. More