DeLacy Ford - Service Center

I brought my 2012 Buick in with a nail in its right rear tire. No sooner had I pulled into the garage, Dolly had created a profile on my car and Ray was pulling it around for service. The tag-team of D tire. No sooner had I pulled into the garage, Dolly had created a profile on my car and Ray was pulling it around for service. The tag-team of Dolly and Ray even gave me a ride back to my office down the street until it was ready for pick-up. Can't thank the DeLacy's enough. Professional, courteous and efficient. The best. More

We went to DeLacy for service very early in the morning and decided to look around at the new body styles. Larry approched us and asked if we needed any help. We said that we were just looking around and w and decided to look around at the new body styles. Larry approched us and asked if we needed any help. We said that we were just looking around and what models we checking out. He showed us them and ran a few numbers. Things couldn't have turned out better as we were able to get a newer model for a few dollars less by leasing. Larry was very attentive and listened to what we did and did not want. Overall, it was a pleasant experience and I will send friends, family and co-workers to see Larry O'Dette. More

I know when a vehicle has been serviced, my diesel truck was not. No oil change, becuz the filter was seized on, and the water drain was broken right off, they didnt even put a window sticker on when it nee was not. No oil change, becuz the filter was seized on, and the water drain was broken right off, they didnt even put a window sticker on when it needs next oil change, and i would of seen marks from a wrench on the drain plug...no wipers replaced...they were shredded, the U joints were not even greased and the fluids were never checked. The rt rear brake wasnt working properly...making squealing noises...the master cylinder cap was missing, i told the sales man the alignment was off he said he would have it done...Didnt...I dropped my truck off asking them to atleast replace the left front wheel bearing, it also needs the oil pan replaced but they dont tell me that...they refused to do the wheel bearing...You would think they would of atleast done that to make a customer happy...a $225 part...I've already paid $135 for the oil change $20 for wipers and $278 to replace the tensioner and pullys that were squeaking. Im not a complainer but i think its a little ridiculous to spend $38,000 for a vehicle and have to replace and tune up what they should have done. They are supposed to be ASE certified techs. I am not a satisfied customer...will not recommend this dealer and will not be back. More

I have been very pleased with the service and parts departments at Delacy Ford, Inc. Both of my daughters have taken their vehicles to this dealership (neither of which was purchased at Delacy Ford)for departments at Delacy Ford, Inc. Both of my daughters have taken their vehicles to this dealership (neither of which was purchased at Delacy Ford)for service. Occasionally, I have also taken the girl's cars in for them, and we have all been provided with excellent service. Service has involved both routine maintenance and warranty repairs. The service department is very clean and well organized. The service advisers are very friendly and professional. They LISTEN to your service issues and they are addressed quickly and efficiently the FIRST time. If you need a courtesy ride, they provide it for you, and making an appointment for service is never a hassle. I ordered a part for one of our vehicles and I received a call from the parts department to come and pick it up the next day, very much appreciated. The Ford Motor Company should be proud to have such an outstanding representative like Delacy Ford, to sell and service their automobiles. Sincerely, Tony Cascio More

The sales people at this dealership are friendly and easy to deal with. They listen to what you want and try to achieve your wishes. Had a few problems with service issues but the end result is the key. Stil to deal with. They listen to what you want and try to achieve your wishes. Had a few problems with service issues but the end result is the key. Still working on a resolution but the effort is proceding in a courteous and professional manner. More