DeLacy Ford - Service Center

Took care of me as if I was a VIP Took my 2013 Escape in for it's scheduled maintenance, also check engine light was on and a inspection was needed Found out that a recall was issued Took my 2013 Escape in for it's scheduled maintenance, also check engine light was on and a inspection was needed Found out that a recall was issued on vehicle that I was not aware of. Vehicle was tied up for 3 days. My service advisor Joe Karosik was very helpful in explaining in great detail what was happening with my car and why. He was also aware of my need to have a vehicle available to me at all times and quickly secured me a vehicle to use while mine was being repaired. Still have to get vehicle inspected but thanks to Joe and the Tech(s) (don't know who it was but he or she also deserves a thank you) my Vehicle should pass with no issues. Joe Karosik is a 5 star service advisor. Delacy is a 5 star dealership. Thank you for keeping my vehicle in good repair and safe for those of us who drive in it. More

I got my truck repaired, they sold defective parts After a $1600.00 repair bill.I drove my truck 60 miles before the parts that De lamey ford put in failed. When asked for a refund for their shoddy wor After a $1600.00 repair bill.I drove my truck 60 miles before the parts that De lamey ford put in failed. When asked for a refund for their shoddy work.de lacy refused and gave me the runaround. I will never do business with that scam dealership ever. And I would never recommend them for anything automotive or otherwise. I rate De lacy a -1 More

Service to fix 2 items that were not taken care of before pu I was pleased with the work done on my vehicle on Feb. 10, however the items that were taken care of should have been done before I drove the vehicle I was pleased with the work done on my vehicle on Feb. 10, however the items that were taken care of should have been done before I drove the vehicle from the lot when I purchased it. This was a certified used vehicle so I feel every detail should have been checked and then double checked. More

Amazing service! Fast friendly service. It's great to be greeted with a smile and asked how your day was. I've purchased multiple vehicles from Delacy Ford and my rece Fast friendly service. It's great to be greeted with a smile and asked how your day was. I've purchased multiple vehicles from Delacy Ford and my recent service experience solidifies the reason I continue to do business there. Thank you Delacy Ford for making my life just that much easier. More

Vehicle Service All items were addressed including an issue with low tire pressure . All were completed and were finished as told when i dropped car off on Saturday All items were addressed including an issue with low tire pressure . All were completed and were finished as told when i dropped car off on Saturday More

Paul customer My most recent visit was similar to all of my others. I was treated well, the job was done on time and I was given some recommendations for further s My most recent visit was similar to all of my others. I was treated well, the job was done on time and I was given some recommendations for further services that I should be considering in the near future. I have a lot of confidence in the DeLacy Ford service department. More

Suggestion When the vehicle is complete it should also have been washed . In the past this was done Waiting are is much improved Coffee was available with no When the vehicle is complete it should also have been washed . In the past this was done Waiting are is much improved Coffee was available with no cups More

RAH-great service& staff Arrived at 9:50 for a 10:00am. service appointment. I was greeted by Joe, told him I needed an oil change and tire rotation and was going to wait for Arrived at 9:50 for a 10:00am. service appointment. I was greeted by Joe, told him I needed an oil change and tire rotation and was going to wait for my vehicle. At 10:38 sharp I was told to follow Joe to the Cashier my car was ready. quick, courteous, service once again. DeLacy Ford has done all my tire and service work since I purchased my 2012 Fusion and that's the way I like it! More

"Great Experience & Service as Always" Great job, thank you Jim Walters for addressing the issues and the Service Department on the great repair jobs that they did. Very Happy Customer! Great job, thank you Jim Walters for addressing the issues and the Service Department on the great repair jobs that they did. Very Happy Customer! More

car serviced 1 st oil change everything was perfect i arrived and was greeted quickly and my car was serviced very fast when finished every one i spoke to was really nice in the s everything was perfect i arrived and was greeted quickly and my car was serviced very fast when finished every one i spoke to was really nice in the service deptartment More