DeLacy Ford

I purchased a Ford Escape from Joanne Switaleski, awesome sales person, vehicle was delivered and all options were explained. First time in dealing with DeLacy would rate them oustanding. Entire staff at dea sales person, vehicle was delivered and all options were explained. First time in dealing with DeLacy would rate them oustanding. Entire staff at dealership is very friendly and when I had questions prior to ordering, calls were always returned quickly More

Associate was polite, knowledgeable of products and services offered, willing to go the extra mile to get the sale done. Took the time to explain things and was very thorough with all steps involved. services offered, willing to go the extra mile to get the sale done. Took the time to explain things and was very thorough with all steps involved. The dealer as a whole has always been good to me and I would recommend to anyone. More

Joanne is the best always there when we need her She will always be our sales person and friend anytime we need her we can call her and she always has an answer fro my wifeand i and she always returns our e always be our sales person and friend anytime we need her we can call her and she always has an answer fro my wifeand i and she always returns our emails and phone calls I wish all sales peopletook after her. Thanks More

Overall all a pretty good experience - salesguy was nice and not too pushy. took too long to make the deal, but we ended up getting a good deal for 2 cars, so the time was worth it. I would recomend this de and not too pushy. took too long to make the deal, but we ended up getting a good deal for 2 cars, so the time was worth it. I would recomend this dealership. I did not feel ripped off when we left. More

I have been leasing Fords for quite a few years and have met quite a few salespeople. When I went to Delacy and met Paul I felt very comfortable and relaxed . He was very easy to talk to and showed me how t met quite a few salespeople. When I went to Delacy and met Paul I felt very comfortable and relaxed . He was very easy to talk to and showed me how to use the Sync program on my Escape and also the different features the car had. I would recomend Delacy to any of my friends that are interested in purchasing or leaseing a Ford. More

Always friendly, always willing to listen. Willing to investigate questions. Easy to work with. On two occasions thus far I have had work done with speed and courtesy. One was a warranty TSB that they re investigate questions. Easy to work with. On two occasions thus far I have had work done with speed and courtesy. One was a warranty TSB that they repair quickly. The other was an optional update that was questionable as to the ability to have the Day Time Running lights activated. They took the time to look into it and found that in fact my car did have the option and they activated them at no charge. More

WE HAVE DEALT WITH JOANNE SWITALSKI FOR OUR LAST 4 FORD PURCHASES. SHE HAS A WEALTH OF EXPERIENCE AND WORKS WITH US TO GET THE BEST PACKAGE AND PRICE ON A VEHICLE. SHE IS ALWAYS PROMPT WITH ANSWERING OUR PURCHASES. SHE HAS A WEALTH OF EXPERIENCE AND WORKS WITH US TO GET THE BEST PACKAGE AND PRICE ON A VEHICLE. SHE IS ALWAYS PROMPT WITH ANSWERING OUR CALLS AND KEEPS US UP TO DATE ON ANY PROMOTIONS THE DEALERSHIP MAY BE RUNNING. WE HIGHLY RECOMMEND CONTACTING JOANNE IF YOU ARE LOOKING FOR A NEW CAR. More

Joanne was wonderful to work with when buying my new Edge. I had worked with her in the past and she is extremely thorough and helpful with all details. She was very prompt in returning my calls to ve Edge. I had worked with her in the past and she is extremely thorough and helpful with all details. She was very prompt in returning my calls to verify my old plates had been submitted as well. I highly recommend this dealership and Joanne specifically! More

Our family has worked with Joanne over 25 years. She is friendly and concerned to arrange the best deal possible. More importantly, she follows up after the sale to make sure there are no problems with ser friendly and concerned to arrange the best deal possible. More importantly, she follows up after the sale to make sure there are no problems with service or knowing how to use all the new accessories on the car. She has always made purchasing a new car a very enjoyable experience. We have purchased about 10 cars and would not go anywhwre else or to anyone else. Also, everyone else at the dealership acts the same way. More

First off they had the exact truck I wanted on the lot. The staff was extremely friendly and thorough. Turnaround time from the moment we agreed on price to the moment I took delivery was extremely fast. T The staff was extremely friendly and thorough. Turnaround time from the moment we agreed on price to the moment I took delivery was extremely fast. The dealership was a clean and warming environment and I would highly recommend them to family and friends. Michael Lipinski tonawanda NY. More